What is Halo ITSM?
Halo ITSM is a help desk tool. Halo ITSM is a unified IT service management platform with ITIL-aligned processes for incident, problem, change, and asset management. It includes AI-powered ticket management, knowledge creation, a self-service portal, and CMDB functionality for tracking configuration items and dependencies. Halo ITSM is paid-only, with most plans including a trial period. Buyers most often compare Halo ITSM against Freshdesk, Kayako, PagerDuty.
TL;DR - Halo ITSM
- Unified ITSM platform with ITIL-aligned processes, AI ticketing, and CMDB
- All-inclusive pricing at $49/agent/month with no tiered plans or locked features
- 100,000+ users across 75+ countries in public sector, healthcare, and education
Pricing: Paid only
Best for: Enterprises & pros
4.6/5 across review platforms
Pros & Cons
Pros
- Simple all-inclusive pricing with no feature tiers or locked functionality
- All modules including asset management included in base license
- Scales from small IT teams to enterprise deployments of 250+ agents
- Strong adoption across public sector, healthcare, and education
Cons
- Per-agent pricing at $49/month adds up for large teams
- Requires sales engagement for enterprise volume discounts
- Less well-known than ServiceNow or Jira Service Management
Ratings Across the Web
4.6(217 reviews)
Ratings aggregated from independent review platforms. Learn more
Key Features
ITIL-aligned incident, problem, and change managementAI-powered ticket management and knowledge creationConfiguration Management Database (CMDB) and asset trackingSelf-service portal for end-user service requestsKnowledge management and documentation systemSLA management with automated escalation rulesIntegration with third-party applications and toolsReporting and analytics dashboards
Pricing
Paid
Halo ITSM offers paid plans. Visit their website for current pricing details.
About Halo ITSM
By Toolradar Team·
Halo ITSM is a unified IT service management platform with ITIL-aligned processes for incident, problem, change, and asset management. It includes AI-powered ticket management, knowledge creation, a self-service portal, and CMDB functionality for tracking configuration items and dependencies. The platform serves enterprises across public sector, healthcare, financial services, education, and manufacturing, with over 100,000 users in 75+ countries. Halo ITSM uses a simple all-inclusive pricing model at $49/agent/month with no tiered plans or locked features — every agent gets access to the full feature set.
Reviews
Be the first to review Halo ITSM
Your take helps the next buyer. Verified LinkedIn reviewers get a badge.
Write a reviewBest Halo ITSM Alternatives
Top alternatives based on features, pricing, and user needs.
Explore More
Halo ITSM FAQ
How much does Halo ITSM cost?
Halo ITSM costs $49/agent/month (named license) or $98/agent/month (concurrent license), billed annually. There are no feature tiers — every agent gets the full ITSM suite including asset management and CMDB. Volume discounts apply for 250+ agents.
What is included in Halo ITSM?
Everything is included in a single license: incident management, problem management, change management, asset management, CMDB, self-service portal, knowledge base, AI-powered features, SLA management, and reporting. No separate module fees.
Does Halo ITSM offer discounts for nonprofits?
Yes. Qualifying charities, nonprofit organizations, and educational institutions receive a 15% discount off standard licensing fees.
Source: haloitsm.com