Reviews onG2CapterraSourceForge
217 reviews trackedThe Bottom Line
Entry price
Paid plans only
Biggest pro
Simple all-inclusive pricing with no feature tiers or locked functionality
Biggest con
Per-agent pricing at $49/month adds up for large teams
TL;DR - Halo ITSM
- Unified ITSM platform with ITIL-aligned processes, AI ticketing, and CMDB
- All-inclusive pricing at $49/agent/month with no tiered plans or locked features
- 100,000+ users across 75+ countries in public sector, healthcare, and education
Pricing: Paid only
Best for: Enterprises & pros
4.6/5 across review platforms
What is Halo ITSM?
Halo ITSM is a unified IT service management platform with ITIL-aligned processes for incident, problem, change, and asset management. It includes AI-powered ticket management, knowledge creation, a self-service portal, and CMDB functionality for tracking configuration items and dependencies. The platform serves enterprises across public sector, healthcare, financial services, education, and manufacturing, with over 100,000 users in 75+ countries. Halo ITSM uses a simple all-inclusive pricing model at $49/agent/month with no tiered plans or locked features, every agent gets access to the full feature set.
Available on: Web
Pros & Cons
Pros
- Simple all-inclusive pricing with no feature tiers or locked functionality
- All modules including asset management included in base license
- Scales from small IT teams to enterprise deployments of 250+ agents
- Strong adoption across public sector, healthcare, and education
Cons
- Per-agent pricing at $49/month adds up for large teams
- Requires sales engagement for enterprise volume discounts
- Less well-known than ServiceNow or Jira Service Management
Ratings Across the Web
4.6(217 reviews)
Ratings aggregated from independent review platforms. Learn more
Key Features
ITIL-aligned incident, problem, and change managementAI-powered ticket management and knowledge creationConfiguration Management Database (CMDB) and asset trackingSelf-service portal for end-user service requestsKnowledge management and documentation systemSLA management with automated escalation rulesIntegration with third-party applications and toolsReporting and analytics dashboards
Pricing
Paid
Halo ITSM offers paid plans. Visit their website for current pricing details.
Reviews
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4.6/5
Across 217 verified user reviews on G2, Capterra, SourceForge
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Halo ITSM FAQ
How does Halo ITSM support IT service management operations?
Halo ITSM provides a unified platform with ITIL-aligned processes for managing incidents, problems, changes, and assets. It includes AI-powered ticket management and a self-service portal to streamline IT operations.
What kind of user benefits most from Halo ITSM?
Halo ITSM is designed for enterprises across various sectors, including public sector, healthcare, financial services, education, and manufacturing. It scales from small IT teams to large deployments with over 250 agents.
How is Halo ITSM priced?
Halo ITSM uses a simple all-inclusive pricing model at $49 per agent per month. This model provides access to the full feature set without tiered plans or locked functionality.
Can Halo ITSM help with tracking IT assets and their dependencies?
Yes, Halo ITSM includes CMDB functionality, which allows users to track configuration items and their dependencies. All modules, including asset management, are part of the base license.
What are the trade-offs of using Halo ITSM compared to alternatives?
While Halo ITSM offers all-inclusive features, its per-agent pricing at $49/month can accumulate for very large teams. It is also less widely recognized than some larger competitors like ServiceNow or Jira Service Management.
How does Halo ITSM compare to Freshdesk for help desk functionality?
Halo ITSM offers a unified ITIL-aligned platform that includes incident, problem, change, and asset management, alongside help desk features. Freshdesk primarily focuses on customer support and help desk solutions.
Does Halo ITSM offer a free tier for evaluation?
Halo ITSM does not include a permanently free tier. It operates on a paid per-agent pricing model, with all features included from the start.
Source: haloitsm.com