Halo ITSM is a unified IT service management platform with ITIL-aligned processes for incident, problem, change, and asset management. It includes AI-powered ticket management, knowledge creation, a self-service portal, and CMDB functionality for tracking configuration items and dependencies. The platform serves enterprises across public sector, healthcare, financial services, education, and manufacturing, with over 100,000 users in 75+ countries. Halo ITSM uses a simple all-inclusive pricing model at $49/agent/month with no tiered plans or locked features, every agent gets access to the full feature set.

Available on: Web

Data compiled by Toolradar Pricing checked Oct 28, 2026 · How we evaluate

Source haloitsm.com

Ratings Across the Web

4.8 (34 reviews)

Halo ITSM holds an aggregate rating of 4.8 out of 5 from 34 reviews across SourceForge and G2, last checked September 17, 2026.

SourceForge 12 reviews

4.7/5

G2 22 reviews

4.8/5

Ratings aggregated from independent review platforms. Learn more

Key Features

ITIL-aligned incident, problem, and change management
AI-powered ticket management and knowledge creation
Configuration Management Database (CMDB) and asset tracking
Self-service portal for end-user service requests
Knowledge management and documentation system
SLA management with automated escalation rules
Integration with third-party applications and tools
Reporting and analytics dashboards

Pricing

Paid

Halo ITSM offers paid plans. Visit their website for current pricing details.

View pricing

Is Halo ITSM worth the price?

Good value

Halo ITSM's pricing is fair for the comprehensive feature set, especially for organizations needing a full ITIL-aligned solution.

It's best suited for medium to large enterprises prioritizing ITIL compliance and advanced ITSM capabilities.

Full Halo ITSM pricing: every plan, hidden costs and alternatives

Halo ITSM by the numbers

Halo ITSM compared with 31 Help Desk tools on Toolradar, as of Nov 2026
Metric	Halo ITSM	Peer median	Position (1 is best)
Free plan	No	7 of 31 have one	n/a
Listed as an alternative to	2 tools	2	#12 of 31 (joint)
User rating	4.8/5 (across the web, 34 ratings)	4.4/5	#1 of 22 (joint) tools with 20+ reviews

Listed as an alternative to: #12 on 2026-10-16 to #12 on 2026-11-02 (rank among 31 tools, 1 is best).

Each position is counted among the tools that have data for that row, as noted under it. All Help Desk data · How we compute this. Advertising and placement fees are not inputs to any position.

Cite this: Toolradar, “Halo ITSM by the numbers”, Nov 2026.

Reviews

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4.8/5

Across 34 verified user reviews on G2, SourceForge

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Best Halo ITSM Alternatives

Top alternatives based on features, pricing, and user needs.

Freshdesk Paid

Scale support with smart ticketing, automation, and AI

4.4

PagerDuty Freemium

Orchestrate incident detection, response, and reviews

4.5

Kayako Paid

Unified customer service platform for modern support teams

4.1

See all help desk tools →

Still deciding?

Most buyers shortlist 2 or 3 tools before committing. Pull a side-by-side comparison or browse the full alternatives shortlist below.

Halo ITSM vs Freshdesk Head-to-head: features, pricing, who wins Halo ITSM vs PagerDuty Head-to-head: features, pricing, who wins Halo ITSM vs Kayako Head-to-head: features, pricing, who wins

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Halo ITSM FAQ

How does Halo ITSM support IT service management operations?

Halo ITSM provides a unified platform with ITIL-aligned processes for managing incidents, problems, changes, and assets. It includes AI-powered ticket management and a self-service portal to streamline IT operations.

What kind of user benefits most from Halo ITSM?

Halo ITSM is designed for enterprises across various sectors, including public sector, healthcare, financial services, education, and manufacturing. It scales from small IT teams to large deployments with over 250 agents.

How is Halo ITSM priced?

Halo ITSM uses a simple all-inclusive pricing model at $49 per agent per month. This model provides access to the full feature set without tiered plans or locked functionality.

Can Halo ITSM help with tracking IT assets and their dependencies?

Yes, Halo ITSM includes CMDB functionality, which allows users to track configuration items and their dependencies. All modules, including asset management, are part of the base license.

What are the trade-offs of using Halo ITSM compared to alternatives?

While Halo ITSM offers all-inclusive features, its per-agent pricing at $49/month can accumulate for very large teams. It is also less widely recognized than some larger competitors like ServiceNow or Jira Service Management.

How does Halo ITSM compare to Freshdesk for help desk functionality?

Halo ITSM offers a unified ITIL-aligned platform that includes incident, problem, change, and asset management, alongside help desk features. Freshdesk primarily focuses on customer support and help desk solutions.

Does Halo ITSM offer a free tier for evaluation?

Halo ITSM does not include a permanently free tier. It operates on a paid per-agent pricing model, with all features included from the start.

Source: haloitsm.com

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