Halo ITSM vs PagerDuty: Which Should You Choose in 2026?
Choosing between Halo ITSM and PagerDuty comes down to understanding what each tool does best. This comparison breaks down the key differences so you can make an informed decision based on your specific needs, not marketing claims.
Short on time? Here's the quick answer
We've tested both tools. Here's who should pick what:
Halo ITSM
ITIL-aligned service management
Best for you if:
- • You need help desk features specifically
- • You need itil-aligned service management
- • You need professional-grade features
PagerDuty
Incident management platform
Best for you if:
- • You want the higher-rated option (8.6/10 vs 0.0/10)
- • You want to try before committing
- • You need incident management features specifically
- • Incident management for on-call teams
- • Smart routing gets the right person every time
| At a Glance |  PagerDuty | |
|---|---|---|
Price | Paid | Free + Paid |
Best For | Help Desk | Incident Management |
Rating | —/100 | 86/100 |
| Feature | Halo ITSM | PagerDuty |
|---|---|---|
| Pricing Model | Paid | Freemium |
| Editorial Score | — | 86 |
| Community Rating | No ratings yet | No ratings yet |
| Total Reviews | 0 | 0 |
| Community Upvotes | 92 | 0 |
| Categories | Help DeskWorkflow Automation | Incident ManagementWorkflow Automation |
Understanding the Differences
Both Halo ITSM and PagerDuty solve similar problems, but they approach them differently.Halo ITSM positions itself as "itil-aligned service management" while PagerDutyfocuses on "incident management platform". These differences matter depending on what you're trying to accomplish.
When to Choose Halo ITSM
Halo ITSM makes sense if you're looking for a comprehensive paid solution.
When to Choose PagerDuty
PagerDuty is worth considering if you need a flexible option with both free and paid tiers tool. Scoring 86/100, it edges ahead in our evaluation.
Who Should Use What?
Bootstrapped or small team?
PagerDuty won't cost you anything to start, which is exactly what early-stage teams need.
We'd pick: PagerDuty
Growing fast?
Your team doubled last quarter and you need tools that won't break when you add 50 more people. PagerDuty is built for teams that are leveling up.
We'd pick: PagerDuty
Enterprise with complex needs?
You need SSO, compliance certifications, and a support team that picks up the phone. Halo ITSM is built for organizations like yours.
We'd pick: Halo ITSM
Still not sure? Answer these 3 questions
How much can you spend?
Want to test first? PagerDuty has a free tier to get you started.
Do you care what other users think?
Both have similar review counts. Read a few before you commit.
Expert opinion or crowd wisdom?
Our team rated PagerDuty higher (86/100). But the community has upvoted Halo ITSM more (92 votes). Pick your source of truth.
Key Takeaways
What PagerDuty Does Better
- Higher overall score (86/100)
- Our recommendation for most use cases
Consider Halo ITSM If
- Its specific features better match your workflow
- You prefer its interface or design approach
The Bottom Line
If we had to pick one, we'd go with PagerDuty (86/100). But the honest answer is that "better" depends on your situation. PagerDuty scores higher in our analysis, but Halo ITSM might be the right choice if its specific strengths align with what you need most. Take advantage of free trials to test both before committing.
Frequently Asked Questions
Is Halo ITSM or PagerDuty better?
Based on our analysis, PagerDuty scores higher with 86/100. Halo ITSM ispaid while PagerDuty is freemium. The best choice depends on your specific needs and budget. We recommend testing both with free trials if available.
Can I switch from Halo ITSM to PagerDuty easily?
Migration difficulty varies. Check if both tools support data export/import in compatible formats. Some tools offer migration assistance or have integration partners who can help with the transition.
Do Halo ITSM and PagerDuty offer free trials?
Most software in this category offers free trials or free tiers. Halo ITSM is paid with potential trial.PagerDuty is freemium with a free tier. Visit their websites for current trial offers.