Freshdesk vs Halo ITSM: Pricing and Ratings Compared (2026)
Entry prices and free plans as read on each vendor's pricing page, and user ratings as published on review sites, for Freshdesk and Halo ITSM side by side. This page compares data; it is not a hands-on review.
On the data: On the data below, Halo ITSM leads on higher user rating. We do not name an overall winner for this pair.
Short on time? Here's the quick answer
Based on published vendor pricing and features and on public review data, here's who should pick what:
Freshdesk
Scale support with smart ticketing, automation, and AI
Best for you if:
- • You want free tier available
Halo ITSM
ITIL-aligned service management
Best for you if:
- • You want simple all-inclusive pricing with no feature tiers or locked functionality
| At a Glance | Freshdesk | Halo ITSM |
|---|---|---|
Starts at | From $19/agent/mo, billed monthly Growth plan | Not published |
Category | Customer Support Knowledge Base | Help Desk Knowledge Base |
Rating | 4.4/5 G2 4.4 3,771 reviews | 4.8/5 G2 4.8 · SourceForge 4.7 34 reviews |
Free plan | No | No |
Watch out for | Copilot translation limited to 40 translations per license per month | n/a |
Choose Freshdesk or Halo ITSM?
Choose Freshdesk if
- You want free tier available
- You want easy to use
- You work in customer support, not help desk
Choose Halo ITSM if
- You want simple all-inclusive pricing with no feature tiers or locked functionality
- You want all modules including asset management included in base license
- You work in help desk, not customer support
In-Depth Analysis
Freshdesk
Scale support with smart ticketing, automation, and AI
Freshdesk offers the best free tier in customer support (2 agents, email ticketing) and competitive per-agent pricing for basic ticketing.
Watch out
Copilot translation limited to 40 translations per license per month
Strengths
- Pro: Free tier available
- Pro: Easy to use
- Pro: Good value
Weaknesses
- Con: Less powerful than Zendesk
- Con: Limited customization on free plan
Key features
Halo ITSM
ITIL-aligned service management
Halo ITSM's pricing is fair for the comprehensive feature set, especially for organizations needing a full ITIL-aligned solution.
Strengths
- Pro: Simple all-inclusive pricing with no feature tiers or locked functionality
- Pro: All modules including asset management included in base license
- Pro: Scales from small IT teams to enterprise deployments of 250+ agents
- Pro: Strong adoption across public sector, healthcare, and education
Weaknesses
- Con: Per-agent pricing adds up for large teams
- Con: Requires sales engagement for enterprise volume discounts
- Con: Less well-known than some other ITSM platforms
Key features
Plans and prices: Freshdesk vs Halo ITSM
| Tool | Plans and prices | Source |
|---|---|---|
| Freshdesk |
| freshdesk.com/pricing read Oct 30, 2026 |
| Halo ITSM | No plan prices on file | usehalo.com/haloitsm/pricing read Oct 28, 2026 |
Prices as read on each vendor's own pricing page on the date shown. Plans are listed per tool and are not matched against the other tool's plans: a plan name or price in one column says nothing about the same row in the other. Details on Freshdesk pricing and Halo ITSM pricing.
Key Takeaways
Freshdesk
- Choose if you want scale support with smart ticketing, automation, and AI
Halo ITSM
- Higher user rating: 4.8/5 vs 4.4/5
What the data shows
On the data below, Halo ITSM leads on higher user rating. We do not name an overall winner for this pair.
- Halo ITSM has the higher user rating (4.4/5 from 3,771 reviews for Freshdesk, 4.8/5 from 34 reviews for Halo ITSM).
- Freshdesk starts at $19/agent/mo, billed monthly; Halo ITSM has no public paid plan price on file.
Criteria: user rating (only above 20 reviews on both sides, gap of 0.2 or more), entry price (only on the same billing basis), free plan. How we rate
Frequently Asked Questions
How do Freshdesk and Halo ITSM compare in 2026?
On the data below, Halo ITSM leads on higher user rating. We do not name an overall winner for this pair. Halo ITSM has the higher user rating (4.4/5 from 3,771 reviews for Freshdesk, 4.8/5 from 34 reviews for Halo ITSM). Freshdesk starts at $19/agent/mo, billed monthly; Halo ITSM has no public paid plan price on file.
What are Freshdesk and Halo ITSM used for?
Freshdesk: Scale support with smart ticketing, automation, and AI. Halo ITSM: ITIL-aligned service management.
What does Freshdesk cost vs Halo ITSM?
Freshdesk's cheapest paid plan is Growth at $19/agent/mo, billed monthly. Halo ITSM has no public paid-plan price on file. Prices read on the vendors' pricing pages, latest check Oct 30, 2026.
What's the main difference between Freshdesk and Halo ITSM?
Freshdesk's main strength: free tier available. Halo ITSM's main strength: simple all-inclusive pricing with no feature tiers or locked functionality.