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Reviews on G2
134 reviews tracked

The Bottom Line

Price
From $20/mo, billed yearly (free plan available). Compare plans

Key facts

  • Rootly is an incident management platform for modern DevOps teams
  • It automates incident response with Slack integration and retrospectives
  • Free for up to 10 responders, Pro from $15/responder/month

Pros

  • Incident management
  • Slack integration
  • Good workflows
  • Active development
  • Fair pricing

Cons

  • Learning curve
  • Slack dependent
  • Better alternatives exist
  • Feature gaps
  • Per-user pricing

What is Rootly?

Rootly manages incidents with Slack-native workflow. Incident management that works where teams communicate-response coordination in Slack. The Slack integration is deep. The automation helps response. The retrospectives improve. Teams managing incidents in Slack use Rootly for native incident coordination.

Available on: Web

Ratings Across the Web

4.8 (134 reviews)

Rootly holds an aggregate rating of 4.8 out of 5 from 134 reviews across G2, last checked September 5, 2026.

Ratings aggregated from independent review platforms. Learn more

Key Features

  • Incident management
  • Slack native
  • Runbooks
  • Post-mortems
  • Automation
  • Modern

Pricing Plans

14-day Free Trial

Pricing checked Oct 4, 2026. Source: rootly.com, read Oct 4, 2026

Rootly plans and prices, checked October 2026
PlanPriceDetails
Starter

$0

  • Unlimited incidents
  • Postmortems
  • Slack integration
+1 more
  • Basic workflows
Essentials

$240/user/year

  • Core incident management
  • Workflow automations
  • Standard integrations
+1 more
  • Team features
Scale

$420/user/year

  • Unlimited automations
  • Premium integrations
  • Advanced analytics
+1 more
  • Enterprise features

Is Rootly worth the price?

Good value

Rootly's pricing is fair, offering a generous free Starter tier for basic incident management.

The jump to Essentials at $240/user/year and Scale at $420/user/year is standard for enterprise-grade incident management, but can become expensive for larger teams. It's best for small teams needing a free solution and growing teams requiring robust automation and analytics.

Hidden Costs & Gotchas

Potential for integration add-on costs

Full Rootly pricing: every plan, hidden costs and alternatives

How Rootly's pricing compares

Rootly starts at $20/mo, billed yearly. Its direct competitors are priced on a different basis (per user, or in another currency), so each entry price below is shown with its own unit and currency and is not ranked against the others.

Rootly
$20/mo, billed yearly
$21/user/mo, billed monthly
$21/agent/mo, billed monthly
$9.45/user/mo, billed monthly
$800/mo, billed yearly
$29/mo, billed monthly
$5/user/mo, billed monthly

Entry paid plan, monthly price (billing term shown per row), in each tool's own currency. Pricing checked Oct 4, 2026.

Reviews

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4.8/5

Across 134 verified user reviews on G2

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Rootly FAQ

How does Rootly facilitate incident response for modern teams?

Rootly manages incidents with a Slack-native workflow, allowing teams to coordinate their response directly within Slack. This deep integration helps streamline incident coordination where teams already communicate.

Which teams benefit most from using Rootly?

Rootly is best suited for teams that manage incidents and rely heavily on Slack for communication. It provides native incident coordination and workflow automation for DevOps and incident management teams.

How does Rootly compare to PagerDuty for incident management?

Rootly focuses on Slack-native incident coordination and workflow automation, whereas PagerDuty offers broader incident management capabilities. Rootly's deep Slack integration is a core strength for teams that operate primarily within that platform.

What kind of limitations should users be aware of with Rootly?

Rootly has a learning curve and is highly dependent on Slack for its core functionality. Some users may also find certain feature gaps compared to other solutions, and it operates on a per-user pricing model.

Does Rootly include a free tier for new users?

Yes, Rootly is available on a free tier, which allows users to get started with its incident management features. Paid plans are offered for those requiring more extensive usage and additional features.

Can Rootly automate incident response processes?

Yes, Rootly incorporates automation to assist with incident response. Its good workflows and active development aim to improve the efficiency of incident management and retrospectives.

Source: rootly.com

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