Freemium89/100
View Details Best Incident Management for Small Business 2026
Updated: February 2026
Affordable and easy-to-use incident management tools perfect for small businesses and growing teams. We've curated 15 tools specifically suited for small business.
Key Takeaways
- PRTG is our #1 pick for incident management for small business in 2026, scoring 89/100.
- We analyzed 15 incident management for small business tools to create this ranking.
- 15 tools offer free plans, perfect for getting started.
- Average editorial score: 83/100 - high-quality category.
Why Small Business Need Specialized Incident Management Tools
Affordable pricing
Easy to set up
Scales with your business
No enterprise complexity
15 Incident Management Tools for Small Business
Nagios
The industry standard in open-source IT monitoring tools for servers, networks, applications, and services.
Freemium85/100
View Details Jira Service Management
Unite teams on a single AI-powered platform to deliver service at scale.
Freemium85/100
View Details 
FreshService
AI-powered ITSM platform for simple, scalable IT service and business team collaboration.
Freemium81/100
View Details 
Best Incident Management for Other Use Cases
Frequently Asked Questions
What is the best incident management tool for small business?
Based on our analysis, PRTG is the top choice for small business, with a score of 89/100. It offers affordable pricing and easy to set up.
Are there free incident management tools for small business?
Yes! PRTG, Uptime Kuma, Better Uptime offer free plans suitable for small business.