Incident.io vs Opsgenie: Pricing and Ratings Compared (2026)
Entry prices and free plans as read on each vendor's pricing page, and user ratings as published on review sites, for Incident.io and Opsgenie side by side. This page compares data; it is not a hands-on review.
On the data: On the data below, Incident.io leads on higher user rating; Opsgenie leads on lower entry price. We do not name an overall winner for this pair.
Short on time? Here's the quick answer
Based on published vendor pricing and features and on public review data, here's who should pick what:
Incident.io
Incident management built for Slack
Best for you if:
- • You want modern incident management
Opsgenie
On-call alerting by Atlassian, end of sale since June 2025 and shutting down April 5, 2027
Best for you if:
- • You want good incident management
| At a Glance | Incident.io | Opsgenie |
|---|---|---|
Starts at | Free plan, paid from $19/user/mo, billed monthly Team plan | Free plan, paid from $9.45/user/mo, billed monthly Essentials plan |
Category | Incident Management DevOps | DevOps Incident Management |
Rating | 4.8/5 G2 4.8 232 reviews | 4.4/5 Capterra 4.6 · G2 4.2 208 reviews |
Free plan | No | No |
Choose Incident.io or Opsgenie?
Choose Incident.io if
- You want modern incident management
- You want slack native
- You work in incident management, not DevOps
Choose Opsgenie if
- You want good incident management
- You want atlassian integration
- Budget matters ($9.45/user/mo, billed monthly vs $19/user/mo, billed monthly)
- You work in DevOps, not incident management
In-Depth Analysis
Incident.io
Incident management built for Slack
The per-user model scales with team size, which can be expensive for very large teams but offers good value for growing teams needing advanced features like workflows and on-call schedules.
Strengths
- Pro: Modern incident management
- Pro: Slack native
- Pro: Good workflows
- Pro: Post-mortems
- Pro: Good UX
Weaknesses
- Con: Expensive
- Con: Per-responder pricing
- Con: Slack dependent
- Con: Newer platform
- Con: Enterprise focus
Key features
Opsgenie
On-call alerting by Atlassian, end of sale since June 2025 and shutting down April 5, 2027
Opsgenie's pricing is generally fair, offering a generous Free tier for small teams.
Strengths
- Pro: Good incident management
- Pro: Atlassian integration
- Pro: On-call scheduling
- Pro: More affordable than PagerDuty
- Pro: Good mobile app
Weaknesses
- Con: Less powerful than PagerDuty
- Con: Atlassian ecosystem bias
- Con: Some features limited
- Con: Learning curve
- Con: Support varies
Key features
Plans and prices: Incident.io vs Opsgenie
| Tool | Plans and prices | Source |
|---|---|---|
| Incident.io |
| incident.io/pricing read Nov 1, 2026 |
| Opsgenie |
| atlassian.com/software/opsgenie/pricing read Oct 1, 2026 |
Prices as read on each vendor's own pricing page on the date shown. Plans are listed per tool and are not matched against the other tool's plans: a plan name or price in one column says nothing about the same row in the other. Details on Incident.io pricing and Opsgenie pricing.
Key Takeaways
Incident.io
- Higher user rating: 4.8/5 vs 4.4/5
Opsgenie
- Lower entry price: $9.45/user/mo, billed monthly vs $19/user/mo, billed monthly
What the data shows
On the data below, Incident.io leads on higher user rating; Opsgenie leads on lower entry price. We do not name an overall winner for this pair.
- Incident.io has the higher user rating (4.8/5 from 232 reviews for Incident.io, 4.4/5 from 208 reviews for Opsgenie).
- Opsgenie has the lower entry price: $9.45/user/mo, billed monthly (Essentials) against $19/user/mo, billed monthly (Team) for Incident.io.
- Both have a free plan.
Criteria: user rating (only above 20 reviews on both sides, gap of 0.2 or more), entry price (only on the same billing basis), free plan. How we rate
Frequently Asked Questions
How do Incident.io and Opsgenie compare in 2026?
On the data below, Incident.io leads on higher user rating; Opsgenie leads on lower entry price. We do not name an overall winner for this pair. Incident.io has the higher user rating (4.8/5 from 232 reviews for Incident.io, 4.4/5 from 208 reviews for Opsgenie). Opsgenie has the lower entry price: $9.45/user/mo, billed monthly (Essentials) against $19/user/mo, billed monthly (Team) for Incident.io. Both have a free plan.
What are Incident.io and Opsgenie used for?
Incident.io: Incident management built for Slack. Opsgenie: On-call alerting by Atlassian, end of sale since June 2025 and shutting down April 5, 2027.
What does Incident.io cost vs Opsgenie?
Incident.io's cheapest paid plan is Team at $19/user/mo, billed monthly. Opsgenie's cheapest paid plan is Essentials at $9.45/user/mo, billed monthly. Prices read on the vendors' pricing pages, latest check Nov 1, 2026.
What's the main difference between Incident.io and Opsgenie?
Incident.io's main strength: modern incident management. Opsgenie's main strength: good incident management.