Hiver

Name: Hiver
Brand: Hiver
Price: 19 USD
Rating: 4.1 (1290 reviews)

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AI-powered customer service platform for modern teams to deliver effortless and personalized support.

From $19/mo (free plan available)

Freemium Customer Support AI & Automation Communication Email

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4.1 (1,290 across the web)

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Reviews on G2 Trustpilot

1,290 reviews tracked

The Bottom Line

Updated May 26, 2026

Price: From $19/mo (free plan available). Compare plans

Key facts

AI-powered platform centralizes customer service across multiple channels.
Automates tasks, drafts replies, and routes conversations using advanced AI features.
Improves team collaboration, productivity, and customer satisfaction with analytics and self-service options.

Pros

Gmail shared inbox
Team collaboration
Good for support
Easy setup
Email management

Cons

Gmail only
Per-user pricing
Limited features
Better standalone options
Learning curve

What is Hiver?

Editorial review

Hiver is an AI-powered customer service platform designed to help teams manage customer interactions across multiple channels efficiently. It centralizes communication from email, chat, voice, and WhatsApp into a single intuitive interface, making it feel like a shared inbox. The platform is built for fast-moving teams, enabling them to assign ownership, collaborate on conversations with shared drafts and internal notes, and automate workflows for routing and categorizing tickets. Hiver leverages AI extensively to enhance productivity and customer satisfaction. Its AI capabilities include AI Triage for automatic categorization and routing, AI Copilot for drafting replies and suggesting next steps, AI Sentiment Analysis to prioritize urgent conversations, and AI Tasks for complex multi-step actions. The platform also features AI Chatbots for instant 24/7 support, a built-in Knowledge Base for self-service, and Live Chat with AI-suggested responses. Hiver aims to reduce resolution times, improve agent productivity, and provide insights through analytics on key metrics like response times, support volume, and customer feedback. This solution is ideal for customer service, finance, and IT teams of all sizes, from startups to enterprises, looking to scale their support operations, eliminate busywork, and deliver personalized customer experiences. It integrates with over 100 apps, allowing users to manage data and tasks without switching tabs, and offers a customer portal for customers to track their issues.

Available on: Web

Louis Corneloup Updated May 26, 2026 · how we evaluate Source hiverhq.com ↗

Ratings Across the Web

4.1 (1,290 reviews)

Hiver holds an aggregate rating of 4.1 out of 5 from 1,290 reviews across G2 and Trustpilot, last checked September 8, 2026.

Ratings aggregated from independent review platforms. Learn more

Key Features

Gmail collaboration
Shared inbox
Email delegation
Analytics
SLA management
Automation

Pricing Plans

Free Trial

Pricing checked Oct 11, 2026

Hiver plans and prices, checked October 2026
Plan	Price	Details
Free	$0	Unlimited users Multi-channel shared inboxes Ticketing Live chat +4 more Show less WhatsApp & Voice Knowledge base Slack integration 24/7 support
Lite	$19/per user/month	Growing teams Customer portal Workflow automations Round-robin assignment +3 more Show less SLAs Custom fields Analytics
Growth	$29/per user/month	Scaling teams All Lite features Team performance analytics Custom reports +1 more Show less Advanced integrations
Pro	$49/per user/month	Professionals All Growth features Chatbots CSAT survey +3 more Show less Business hours API access Premium integrations
Elite	Custom	Enterprise Skill-based routing Custom roles HIPAA compliance +2 more Show less SSO Custom build hours

Calculate your cost View full pricing

Is Hiver worth the price?

Good value

Hiver's pricing is fair, offering a robust Free tier for basic needs and competitive pricing for growing teams.

The Lite tier at $19/user/month provides essential automation, while the Growth tier at $29/user/month offers strong analytics for scaling operations. It's best for small to medium-sized businesses looking for an integrated customer service solution within Gmail.

Hidden Costs & Gotchas

AI Add-on is an extra $20/user/month

Full Hiver pricing: every plan, hidden costs and alternatives

How Hiver's pricing compares

At $49/user/mo, Hiver is mid-range of its 6 comparable direct competitors ($1 to $299/mo across the set).

$19

$19

$22

$29

Hiver

$49

Trengo

$299

Entry paid plan, monthly, per user. Pricing checked Oct 11, 2026.

Reviews

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4.1/5

Across 1,290 verified user reviews on G2, Trustpilot

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Best Hiver Alternatives

Top alternatives based on features, pricing, and user needs.

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Zoho Mail Freemium

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Help Scout Paid

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Trengo Paid

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Comm100 Paid

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Still deciding?

Most buyers shortlist 2 or 3 tools before committing. Pull a side-by-side comparison or browse the full alternatives shortlist below.

All Hiver alternatives 7+ tools ranked, pricing + verdict per pick Hiver vs Zendesk Head-to-head: features, pricing, who wins Hiver vs Intercom Head-to-head: features, pricing, who wins Hiver vs Freshdesk Head-to-head: features, pricing, who wins

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Hiver FAQ

How does Hiver centralize customer communication?

Hiver centralizes customer interactions from various channels such as email, chat, voice, and WhatsApp into a single, intuitive interface. This setup is designed to function like a shared inbox, allowing teams to manage all communications from one place.

Which teams benefit most from using Hiver?

Hiver is ideal for customer service, finance, and IT teams of all sizes, from startups to enterprises. It helps these teams scale their support operations, reduce busywork, and deliver personalized customer experiences efficiently.

How does Hiver's AI Triage feature assist support teams?

Hiver's AI Triage feature automatically categorizes and routes incoming customer inquiries. This automation helps streamline the support workflow, ensuring that tickets are directed to the appropriate teams or agents efficiently.

What kind of limitation should users be aware of with Hiver?

A key limitation of Hiver is that it is exclusively designed for Gmail users. Teams not operating within the Gmail ecosystem may find this a significant constraint for their operations.

How is Hiver priced?

Hiver offers a free tier for basic usage, with additional paid plans available for users who require more features and higher usage limits. Pricing is structured on a per-user basis.

Can Hiver integrate with other business applications?

Yes, Hiver integrates with over 100 different applications. This allows users to manage data and tasks across various platforms without needing to switch between different tabs or applications.

How does Hiver compare to Freshdesk for managing customer support?

Hiver focuses on providing an AI-powered customer service platform that centralizes communications and leverages AI for tasks like drafting replies and sentiment analysis. Unlike Freshdesk, Hiver is specifically built around a Gmail shared inbox experience, which can be a key differentiator for teams already using Gmail.

Source: hiverhq.com

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