DragApp

Name: DragApp
Brand: DragApp
Price: 12 USD
Rating: 4.5 (261 reviews)

Claimed

AI-powered shared inbox inside Gmail: email, WhatsApp and live chat in one place, with built-in AI and an MCP server for Claude and ChatGPT.

From $12/user/mo, billed yearly, free trial

Paid Customer Support Email AI & Automation Productivity

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4.5 (261 across the web)

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Reviews on G2

261 reviews tracked

The Bottom Line

Updated Nov 8, 2026

Price: From $12/user/mo, billed yearly, free trial. Compare plans

Key facts

AI-powered shared inbox inside Gmail: assign, discuss and track support@ and sales@ email without leaving Google Workspace.
Email, WhatsApp, live chat and a help center in one inbox, with Varley, Drag's AI, included in the Plus and Pro plans.
Hosted MCP server lets Claude, ChatGPT and other AI tools work in the inbox; plans from $12/user/month billed yearly.

Pros

Works inside Gmail, so teams keep the inbox they know and their emails stay in Gmail; nothing to migrate.
Varley, Drag's AI, is included in the Plus and Pro plans: drafts, summaries, tagging and sentiment on every conversation.
Email, WhatsApp, live chat and a help center in one shared inbox.
Hosted MCP server lets Claude, ChatGPT and other AI tools read and act in the shared inbox.
240,000+ users since 2017, CASA and SOC 2 certified.
No seat minimums on any plan, from $12 per user a month billed yearly.
Use it as a Chrome extension inside Gmail or as web, desktop, iOS and Android apps.

Cons

Built for Gmail and Google Workspace, so it is not a fit for teams on Outlook or Microsoft 365.
No free plan (7-day free trial instead); WhatsApp, Varley Agents and MCP access are on the Pro plan.
Live chat is still in early access.

What is DragApp?

Drag (DragApp) is an AI-powered shared inbox for teams on Gmail and Google Workspace. Teams manage shared addresses such as support@ and sales@ together without leaving Gmail: assign conversations, discuss them in private notes and @mentions, share drafts, avoid double replies with collision detection, and track work on kanban boards, lists or a preview view. Emails stay in Gmail. Beyond email, Drag brings WhatsApp (Pro), live chat (early access) and a public help center into the same inbox. Automation rules, round-robin assignment, SLA rules and business hours keep work moving, and reports cover first response time, average response time and team performance. Varley, Drag's AI, is included in the Plus and Pro plans. It drafts replies, summarises threads, tags and classifies conversations, reads sentiment and answers questions from your knowledge as a Copilot. On Pro, Varley Agents can resolve conversations on their own. Drag also runs a hosted MCP server and a REST API, so AI tools such as Claude, ChatGPT, Gemini, Copilot and Cursor can work in the same inbox through a secure connect flow. Drag runs inside Gmail as a Chrome extension and as web, desktop, iOS and Android apps. It has had 240,000+ users since 2017 and is CASA and SOC 2 certified. Plans start at $12 per user per month billed yearly ($16 billed monthly), with a 7-day free trial and no credit card required.

Available on: Web, Chrome extension, Desktop, iOS, Android

Data compiled by Toolradar Pricing checked Nov 8, 2026 · How we evaluate

Source dragapp.com

Ratings Across the Web

4.5 (261 reviews)

DragApp holds an aggregate rating of 4.5 out of 5 from 261 reviews across G2, last checked September 17, 2026.

G2 261 reviews

4.5/5

Ratings aggregated from independent review platforms. Learn more

Key Features

Shared inboxes in Gmail for support@, sales@ and Google Groups
Assignments, private notes, @mentions and shared drafts
Collision detection to prevent duplicate replies
Kanban boards, list and preview views
WhatsApp channel, live chat and a public help center
Varley AI assists: drafts, summaries, tagging, sentiment and Copilot
Varley Agents that resolve conversations on their own (Pro)
Automations, round-robin assignment, SLA rules and business hours
Hosted MCP server and REST API for Claude, ChatGPT and other AI tools
Response-time, SLA, tag and team performance reports
Chrome extension plus web, desktop, iOS and Android apps

Pricing Plans

7-day Free Trial

Pricing checked Nov 8, 2026. Source: dragapp.com/pricing, read Nov 8, 2026

DragApp plans and prices, checked November 2026
Plan	Price	Details
Starter	$12 / user, billed yearly	Turn Gmail into your team's shared inbox. $12 per user/month billed yearly, $16 billed monthly. Varley can be added with AI credits. Boards: kanban, list and preview views Assignments and @mentions Email templates, notes and subtasks +5 more Show less Chrome extension, web, desktop and mobile apps Help center Live chat (early access) 10 automation rules 3-month reporting window
Plus	$18 / user, billed yearly	Varley, Drag's AI, across your inbox, help center and live chat. $18 per user/month billed yearly, $22 billed monthly. Everything in Starter Varley, Drag's AI, included (monthly AI credits) All six AI assists: drafts, compose, summaries, classification, sentiment, knowledge +7 more Show less Copilot and Intelligence AI-powered help center search Advanced live chat with AI and automations Unlimited automation rules Email sequences and custom views Onboarding and setup help 6-month reporting window
Pro	$24 / user, billed yearly	Advanced workflows, WhatsApp and Varley's full toolkit. $24 per user/month billed yearly, $30 billed monthly. Everything in Plus 2x the Varley usage of Plus WhatsApp channel +7 more Show less Varley Agents API and MCP access AI knowledge from links, FAQs and files Business hours and SLA rules Round-robin assignment Custom fields and custom user roles Priority support and 12-month reporting window

Calculate your cost View full pricing

Full DragApp pricing: every plan and alternatives

How DragApp's pricing compares

At $12/user/mo, billed yearly, DragApp is the most affordable of its 2 comparable direct competitors.

DragApp

$12

Front

$25

Hiver

$25

Not ranked, different unit or currency: Zendesk $25/seat/mo, billed monthly; Intercom $29/seat/mo, billed monthly; Freshdesk $19/agent/mo, billed monthly; Missive $14/user/mo, billed monthly.

Entry paid plan, monthly price, per user, billed yearly. Pricing checked Nov 8, 2026.

DragApp by the numbers

Toolradar data: DragApp's entry paid plan ($12/user/mo, billed yearly) ranks #10 of 25 for price among the Email tools with a verified entry price per user, where the median is $15/user/mo. As of Nov 2026.

DragApp compared with 191 Email tools on Toolradar, as of Nov 2026
Metric	DragApp	Peer median	Position (1 is best)
Entry paid plan	$12/user/mo, billed yearly	$15/user/mo	#10 of 25 tools priced per user, verified price
Free plan	No	48% have one	n/a
Listed as an alternative to	11 tools	2	#24 of 191 (joint)
User rating	4.5/5 (across the web, 261 ratings)	4.5/5	#41 of 105 (joint) tools with 20+ reviews

Each position is counted among the tools that have data for that row, as noted under it. A lower entry price ranks higher; prices are read on vendor pages and compared only with tools priced on the same basis. All Email data · How we compute this. Advertising and placement fees are not inputs to any position.

Cite this: Toolradar, “DragApp by the numbers”, Nov 2026.

Reviews

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4.5/5

Across 261 verified user reviews on G2

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Best DragApp Alternatives

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Still deciding?

Most buyers shortlist 2 or 3 tools before committing. Pull a side-by-side comparison or browse the full alternatives shortlist below.

All DragApp alternatives 8+ tools ranked, pricing + verdict per pick DragApp vs Zoho Desk Head-to-head: features, pricing, who wins DragApp vs Zendesk Head-to-head: features, pricing, who wins DragApp vs Intercom Head-to-head: features, pricing, who wins

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DragApp FAQ

How does DragApp help customer support teams?

Drag turns Gmail into a shared inbox for addresses like support@. Conversations can be assigned, discussed in private notes, tracked on boards and measured with first and average response time reports. Varley, Drag's AI, drafts replies and summarises threads, and on Pro, Varley Agents can resolve conversations on their own. Live chat (early access) and a public help center sit in the same inbox.

Which teams benefit most from DragApp?

Teams that already work in Gmail or Google Workspace and share addresses such as support@, sales@, ops@ or hr@: customer service, sales, operations, IT and HR. Because Drag works inside Gmail, there is no new email client to learn.

How is DragApp different from standalone help desks like Zendesk or Front?

Drag works inside Gmail, so your team keeps its inbox and your emails stay in Gmail, with a web app as an option. Standalone help desks move email into a separate app. Drag adds assignments, notes, boards, automations, WhatsApp, live chat, a help center and AI on top of Gmail.

What are DragApp's limitations?

Drag is built for Gmail and Google Workspace, so it is not a fit for teams on other email providers. There is no free plan (there is a 7-day free trial), WhatsApp, Varley Agents and API and MCP access are on the Pro plan, and live chat is in early access.

How much does DragApp cost?

Starter is $12, Plus $18 and Pro $24 per user per month billed yearly ($16, $22 and $30 billed monthly). Varley, Drag's AI, is included in Plus and Pro, and Starter can add it with AI credits. Every plan starts with a 7-day free trial, no credit card required.

Can DragApp automate email responses?

Yes. On Plus and Pro, Varley drafts replies and summarises, tags and classifies conversations. Automation rules route and tag email (10 on Starter, unlimited on Plus and Pro), Plus adds an automatic responder and email sequences, and Pro adds Varley Agents that can resolve conversations on their own.

Can I use DragApp with Claude, ChatGPT or other AI tools?

Yes. Drag runs a hosted MCP server, so AI tools such as Claude, ChatGPT, Gemini, Copilot and Cursor can read and act in your shared inbox through a secure connect flow. API and MCP access are on the Pro plan.

Is my email data safe with DragApp?

Your emails stay in Gmail. Drag is CASA Tier 2 verified, SOC 2 certified, GDPR compliant and a Google Cloud Partner, and you sign in with your Google account.

How does DragApp pricing compare with other Email tools?

DragApp's entry paid plan ($12/user/mo, billed yearly) ranks #10 of 25 for price among the Email tools with a verified entry price per user, where the median is $15/user/mo. Prices are read on each vendor's own pricing page and compared only with tools priced on the same basis. Source: Toolradar, Nov 2026.

Does DragApp have a promo code or discount code?

As of November 8, 2026, Toolradar has no DragApp promo code, coupon or discount code on file. DragApp's own pricing page (https://dragapp.com/pricing, read November 8, 2026) does list a 7-day free trial, so you can start without a code. Offers change, so confirm the terms at checkout.

Source: dragapp.com

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