DragApp
UnclaimedTransform Gmail into an AI-powered shared inbox and collaborative workspace for teams.
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128 reviews trackedThe Bottom Line
Entry price
Paid plans only
Biggest pro
Integrates seamlessly with Gmail and Google Workspace.
Biggest con
Some advanced AI features are listed as 'coming soon'.
TL;DR - DragApp
- Transforms Gmail into a collaborative shared inbox and task management system.
- Leverages AI to automate tasks, draft replies, and organize emails.
- Enables teams to manage shared emails, tasks, and workflows directly within Google Workspace.
Pricing: Paid only
Best for: Enterprises & pros
4.4/5 across review platforms
What is DragApp?
DragApp turns your Gmail into a powerful shared workspace, designed specifically for teams to manage emails, tasks, and workflows collaboratively. It addresses the limitations of traditional email for teamwork by centralizing communication, assigning responsibilities, and providing a clear overview of all ongoing work. With its integration into Google Workspace, teams can manage shared inboxes like sales@ or support@, and even WhatsApp chats, directly from Gmail.
The platform is enhanced with AI capabilities that automate repetitive tasks, draft replies, organize inboxes, and provide insights into email sentiment. This allows teams to save time, improve response rates, and focus on more critical work. DragApp is ideal for any team that relies heavily on Gmail for communication and needs to streamline their operations, customer support, sales pipelines, and internal collaboration.
Available on: Web
Pros & Cons
Pros
- Integrates seamlessly with Gmail and Google Workspace.
- Significantly improves team collaboration and productivity within email.
- AI features automate many time-consuming email management tasks.
- Provides a centralized view for managing shared inboxes and tasks.
- Reduces email clutter and ensures accountability with email assignment.
Cons
- Some advanced AI features are listed as 'coming soon'.
- Reliance on Gmail means it might not be suitable for teams not using Google Workspace.
- The extensive feature set might have a learning curve for new users.
Ratings Across the Web
4.4(128 reviews)
Ratings aggregated from independent review platforms. Learn more
Key Features
AI-powered email draftingShared Inbox for Gmail and Google GroupsEmail templatesEmail tracking (views, clicks, replies)Email sequences for automated follow-upsCustom automation rulesAutomatic email responderAI tagging and auto-tagging for inbox organization
Pricing Plans
Free TrialPricing checked Jun 29, 2026
Starter
$12 user / month, billed yearly
- Email channels
- Unlimited users
- Unlimited Workspaces
- 10 automation rules
- Zapier integration
- Assignments and @mentions
- Email templates
- Email notes and subtasks
Plus
$18 user / month, billed yearly
- AI assistants
- Email channels
- Unlimited users
- Unlimited Workspaces
- Unlimited automation rules
- File upload
- Default user roles
- Email sequences
Pro
$24 user / month, billed yearly
- AI assistants
- Email and WhatsApp channels
- Unlimited users
- Unlimited Workspaces
- Unlimited automation rules
- API access
- Custom user roles
- Custom fields
Reviews
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4.4/5
Across 128 verified user reviews on Capterra
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DragApp FAQ
How does DragApp enhance customer support operations?
DragApp transforms Gmail into a shared inbox, allowing customer support teams to manage emails and even WhatsApp chats collaboratively. It centralizes communication, enables assignment of support tickets, and provides a clear overview of all ongoing customer interactions directly within Gmail.
Which teams benefit most from using DragApp?
DragApp is ideal for any team that heavily relies on Gmail for communication and seeks to streamline operations, customer support, sales pipelines, and internal collaboration. It is particularly useful for teams needing to manage shared inboxes effectively.
How does DragApp compare to Chatwoot for team collaboration?
DragApp integrates directly into Gmail, transforming it into a collaborative workspace for managing emails and tasks. In contrast, Chatwoot operates as a separate open-source customer engagement platform, offering a different approach to managing customer communications outside of the Gmail interface.
What kind of limitations should users be aware of with DragApp?
DragApp's functionality is reliant on Gmail, meaning it is not suitable for teams that do not use Google Workspace. Additionally, some of its more advanced AI features are still under development and listed as 'coming soon'.
How is DragApp priced?
DragApp is offered as a paid product. It does not include a permanently free tier for its services.
Can DragApp help with automating email responses?
Yes, DragApp includes AI capabilities designed to automate repetitive tasks and draft replies. This feature helps teams save time and improve response rates by streamlining the email management process.
Does DragApp integrate with other Google Workspace applications?
DragApp integrates seamlessly with Gmail and the broader Google Workspace ecosystem. This allows teams to manage shared inboxes and collaborative workflows directly from their familiar Gmail interface.
Source: dragapp.com