DragApp vs Gladly: Pricing and Ratings Compared (2026)
Entry prices and free plans as read on each vendor's pricing page, and user ratings as published on review sites, for DragApp and Gladly side by side. This page compares data; it is not a hands-on review.
On the data: On the data below the two are close or not directly comparable, so we do not name a winner for this pair.
Short on time? Here's the quick answer
Based on published vendor pricing and features and on public review data, here's who should pick what:
DragApp
AI-powered shared inbox inside Gmail: email, WhatsApp and live chat in one place, with built-in AI and an MCP server for Claude and ChatGPT.
Best for you if:
- • You want a tool that works inside Gmail, so teams keep the inbox they know and their emails stay in Gmail; nothing to migrate
Gladly
Customer service platform focused on people
| At a Glance | DragApp | Gladly |
|---|---|---|
Starts at | From $12/user/mo, billed yearly Starter plan | Not published |
Category | Customer Support Email | Customer Support Help Desk |
Rating | 4.5/5 G2 4.5 261 reviews | 4.5/5 G2 4.7 · SourceForge 4.3 1,181 reviews |
Free plan | No | No |
Watch out for | n/a | Minimum agent count for Hero tier (10+) |
Choose DragApp or Gladly?
Choose DragApp if
- You want a tool that works inside Gmail, so teams keep the inbox they know and their emails stay in Gmail; nothing to migrate
Choose Gladly if
- You need customer support features specifically.
In-Depth Analysis
DragApp
AI-powered shared inbox inside Gmail: email, WhatsApp and live chat in one place, with built-in AI and an MCP server for Claude and ChatGPT.
Strengths
- Pro: Works inside Gmail, so teams keep the inbox they know and their emails stay in Gmail; nothing to migrate.
- Pro: Varley, Drag's AI, is included in the Plus and Pro plans: drafts, summaries, tagging and sentiment on every conversation.
- Pro: Email, WhatsApp, live chat and a help center in one shared inbox.
- Pro: Hosted MCP server lets Claude, ChatGPT and other AI tools read and act in the shared inbox.
- Pro: 240,000+ users since 2017, CASA and SOC 2 certified.
Weaknesses
- Con: Built for Gmail and Google Workspace, so it is not a fit for teams on Outlook or Microsoft 365.
- Con: No free plan (7-day free trial instead); WhatsApp, Varley Agents and MCP access are on the Pro plan.
- Con: Live chat is still in early access.
Key features
Gladly
Customer service platform focused on people
The AI Sidekick's usage-based pricing at $0.60 per conversation is transparent but requires a minimum volume, which could add up quickly for high-volume operations.
Watch out
Minimum agent count for Hero tier (10+)
Strengths
- Pro: Customer-centric support
- Pro: Good for e-commerce
- Pro: Omnichannel
- Pro: Modern interface
- Pro: Good integrations
Weaknesses
- Con: Expensive
- Con: Enterprise focus
- Con: Learning curve
- Con: Complex setup
- Con: Per-user pricing
Key features
Plans and prices: DragApp vs Gladly
| Tool | Plans and prices | Source |
|---|---|---|
| DragApp |
| dragapp.com/pricing read Nov 8, 2026 |
| Gladly |
| gladly.com/pricing read Oct 8, 2026 |
Prices as read on each vendor's own pricing page on the date shown. Plans are listed per tool and are not matched against the other tool's plans: a plan name or price in one column says nothing about the same row in the other. Details on DragApp pricing and Gladly pricing.
Key Takeaways
DragApp
- Worth considering for customer support
Gladly
- Worth considering for customer support
What the data shows
On the data below the two are close or not directly comparable, so we do not name a winner for this pair.
- User ratings are within 0.2 points (4.5/5 from 261 reviews for DragApp, 4.5/5 from 1,181 reviews for Gladly).
- DragApp starts at $12/user/mo, billed yearly; Gladly has no public paid plan price on file.
Criteria: user rating (only above 20 reviews on both sides, gap of 0.2 or more), entry price (only on the same billing basis), free plan. How we rate
Frequently Asked Questions
How do DragApp and Gladly compare in 2026?
On the data below the two are close or not directly comparable, so we do not name a winner for this pair. User ratings are within 0.2 points (4.5/5 from 261 reviews for DragApp, 4.5/5 from 1,181 reviews for Gladly). DragApp starts at $12/user/mo, billed yearly; Gladly has no public paid plan price on file.
What are DragApp and Gladly used for?
DragApp: AI-powered shared inbox inside Gmail: email, WhatsApp and live chat in one place, with built-in AI and an MCP server for Claude and ChatGPT. Gladly: Customer service platform focused on people.
What does DragApp cost vs Gladly?
DragApp's cheapest paid plan is Starter at $12/user/mo, billed yearly. Gladly has no public paid-plan price on file. Prices read on the vendors' pricing pages, latest check Nov 8, 2026.
What's the main difference between DragApp and Gladly?
DragApp's main strength: works inside Gmail, so teams keep the inbox they know and their emails stay in Gmail; nothing to migrate. Gladly's main strength: customer-centric support.
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