Is DragApp worth the price?
DragApp's pricing is on the higher side for a shared inbox solution, especially for smaller teams.
The Starter tier at $12/user/month (yearly) offers good core features, but the jump to Plus ($18) and Pro ($24) for advanced features like AI and WhatsApp integration can quickly become expensive. It's best suited for established teams needing robust collaboration within Gmail and willing to pay for extensive features.
Pricing Plans
Free TrialStarter
$12 user/month, billed yearly
- Email channels
- Unlimited users
- Unlimited Workspaces
- 10 automation rules
- Zapier integration
- Assignments and @mentions
- Email templates
- Email notes and subtasks
- 3-month reporting window
Plus
$18 user/month, billed yearly
- AI assistants
- Email channels
- Unlimited users
- Unlimited Workspaces
- Unlimited automation rules
- File upload
- Default user roles
- Email sequences
- Merge cards
- 6-month reporting window
Pro
$24 user/month, billed yearly
- AI assistants
- Email and WhatsApp channels
- Unlimited users
- Unlimited Workspaces
- Unlimited automation rules
- API access
- Custom user roles
- Custom fields
- Business hours and SLA
- 12-month reporting window
Hidden Costs & Gotchas
Monthly billing is significantly more expensive.
WhatsApp channels only in Pro tier.
API access only in Pro tier.
Reporting window limited in lower tiers.
Which Plan Do You Need?
Teams needing Gmail-native shared inbox
Businesses prioritizing AI and automation
Companies with growing customer support needs
How DragApp Compares to Competitors
Compared to Front, which starts around $19/user/month (yearly) for basic features, DragApp's Starter at $12 is more accessible. However, for more advanced features, DragApp's Pro at $24/user/month can approach or exceed the cost of other comprehensive platforms like Help Scout ($20/user/month for Plus) which offer broader channel support.
DragApp Pricing FAQ
How much does DragApp cost?
DragApp starts at $16/month on the Starter plan. It offers 3 paid tiers ranging from $16/month up to $30/month.
Does DragApp have a free plan?
DragApp does not offer a permanent free plan. However, a free trial is available.
Does DragApp offer a free trial?
Yes, DragApp offers a free trial. No credit card is typically required to start the trial, though this may vary.
What is the cheapest DragApp paid plan?
The cheapest paid plan for DragApp is "Starter" at $16/month. Key features include: Email channels, Unlimited users, Unlimited Workspaces.
Is there a cheaper alternative to DragApp?
Yes. Popular alternatives to DragApp include Chatwoot, Gladly. Free alternatives include Chatwoot. Compare them side-by-side on Toolradar.
Cheaper alternatives to DragApp
Direct competitors with similar features. Many offer free tiers or lower per-seat pricing.
