Hiver vs Front: Which Should You Choose in 2026?
Choosing between Hiver and Front comes down to understanding what each tool does best. This comparison breaks down the key differences so you can make an informed decision based on your specific needs, not marketing claims.
By Toolradar Team · Last updated February 28, 2026 · Methodology
Short on time? Here's the quick answer
We've tested both tools. Here's who should pick what:
Hiver
AI-powered customer service platform for modern teams to deliver effortless and personalized support.
Best for you if:
- • You want to try before committing
- • You need email clients features specifically
- • AI-powered platform centralizes customer service across multiple channels.
- • Automates tasks, drafts replies, and routes conversations using advanced AI features.
Front
Shared inbox platform
Best for you if:
- • You want the higher-rated option (8.5/10 vs 7.3/10)
- • You need crm features specifically
- • Shared inbox for team collaboration
- • Email, SMS, and social in one place
| At a Glance |  Hiver |  Front |
|---|---|---|
Price | Free + Paid | Paid |
Best For | Email Clients | CRM |
Rating | 73/100 | 85/100 |
| Feature | Hiver | Front |
|---|---|---|
| Pricing Model | Freemium | Paid |
| Editorial Score | 73 | 85 |
| Community Rating | No ratings yet | No ratings yet |
| Total Reviews | 0 | 0 |
| Community Upvotes | 0 | 51 |
| Categories | Email ClientsHelp Desk | CRMLive Chat |
How Hiver and Front Compare
Hiver
AI-powered customer service platform for modern teams to deliver effortless and personalized support.
Free tier available · 73/100 score
Front
Shared inbox platform
Paid · 85/100 score
Hiver is a email clients tool. Front is in crm.
Who Should Use What?
On a budget?
Hiver has a free tier. Front is paid only.
Go with: Hiver
Want the highest-rated option?
Hiver: 73/100. Front: 85/100.
Go with: Front
Value user reviews?
Neither has user reviews yet.
Go with: Front
3 Questions to Help You Decide
What's your budget?
Hiver is freemium. Front is paid. Hiver lets you start free.
What's your use case?
Hiver is a email clients tool. Front is in crm. Pick the category that matches your needs.
How important are ratings?
Front scores higher: 85/100 vs 73/100.
Key Takeaways
Front
- Higher score: 85/100 vs 73
- More community upvotes (51)
- Our pick for this comparison
Hiver
- Has a free tier
- Better fit for email clients
The Bottom Line
Front (85/100) is our pick. Hiver has a free tier if you want to test without paying.
Frequently Asked Questions
Is Hiver or Front better?
Front scores 85/100 in our evaluation. Hiver is freemium and Front is paid.
What are Hiver and Front used for?
Hiver: AI-powered customer service platform for modern teams to deliver effortless and personalized support.. Front: Shared inbox platform.
What does Hiver cost vs Front?
Hiver is freemium (free tier + paid plans). Front is a paid tool. Visit their websites for detailed pricing.