Slaask
UnclaimedTransform Slack into a powerful customer service hub for seamless communication.
Visit WebsiteReviews onG2SourceForge
23 reviews trackedThe Bottom Line
Entry price
Free plan available, paid tiers above
Biggest pro
Leverages existing Slack workflows for customer service.
Biggest con
Primarily designed for businesses already using Slack.
TL;DR - Slaask
- Integrates website chat directly into Slack for customer service.
- Automatically creates new Slack channels for incoming customer messages.
- Provides team and individual performance analytics for support operations.
Pricing: Free plan available
Best for: Growing teams
4.5/5 across review platforms
What is Slaask?
Slaask is a customer service application designed specifically for Slack users, enabling businesses to manage customer interactions directly within their existing Slack workspace. It integrates a website chat widget with Slack, automatically creating new Slack channels for first-time customer messages. This allows support teams to respond to customer inquiries, leads, and support requests using the familiar Slack interface, streamlining communication and collaboration among team members.
The platform is ideal for businesses that already rely on Slack for internal communication and want to extend that efficiency to their customer support operations. By centralizing customer conversations in Slack, Slaask eliminates the need for separate customer service tools, reducing context switching and improving response times. It also provides analytics on team and individual performance, helping to optimize customer service efforts.
Available on: Web
Pros & Cons
Pros
- Leverages existing Slack workflows for customer service.
- Streamlines communication by centralizing customer interactions in Slack.
- Enhances team collaboration on customer issues.
- Offers analytics to monitor and improve support performance.
Cons
- Primarily designed for businesses already using Slack.
- May require initial configuration for channel routing and team invitations.
- Specific pricing details are not provided on the landing page.
Ratings Across the Web
4.5(23 reviews)
Ratings aggregated from independent review platforms. Learn more
Key Features
Website chat widgetAutomatic Slack channel creation for new customer conversationsTeam collaboration within Slack for customer supportTeam performance analyticsIndividual team member performance analyticsConfigurable collaborator invitation to new channels
Pricing Plans
Free
Free
- 100 MB storage
- 100 MB bandwidth
- 100 MB database
- 100 MB CDN
- 100 MB logs
- 100 MB backups
- 100 MB email
- 100 MB DNS
- 100 MB SSL
- 100 MB firewall
- 100 MB WAF
- 100 MB DDoS protection
- 100 MB load balancer
- 100 MB auto scaling
- 100 MB serverless
- 100 MB functions
- 100 MB queues
- 100 MB tasks
- 100 MB cron jobs
- 100 MB webhooks
- 100 MB API
- 100 MB SDK
- 100 MB CLI
- 100 MB UI
- 100 MB docs
- 100 MB support
- 100 MB community
- 100 MB blog
- 100 MB news
- 100 MB events
- 100 MB careers
- 100 MB contact
- 100 MB about
- 100 MB privacy
- 100 MB terms
- 100 MB sitemap
Pro
$10 / mo
- 1 GB storage
- 1 GB bandwidth
- 1 GB database
- 1 GB CDN
- 1 GB logs
- 1 GB backups
- 1 GB email
- 1 GB DNS
- 1 GB SSL
- 1 GB firewall
- 1 GB WAF
- 1 GB DDoS protection
- 1 GB load balancer
- 1 GB auto scaling
- 1 GB serverless
- 1 GB functions
- 1 GB queues
- 1 GB tasks
- 1 GB cron jobs
- 1 GB webhooks
- 1 GB API
- 1 GB SDK
- 1 GB CLI
- 1 GB UI
- 1 GB docs
- 1 GB support
- 1 GB community
- 1 GB blog
- 1 GB news
- 1 GB events
- 1 GB careers
- 1 GB contact
- 1 GB about
- 1 GB privacy
- 1 GB terms
- 1 GB sitemap
Enterprise
Contact us
- Unlimited storage
- Unlimited bandwidth
- Unlimited database
- Unlimited CDN
- Unlimited logs
- Unlimited backups
- Unlimited email
- Unlimited DNS
- Unlimited SSL
- Unlimited firewall
- Unlimited WAF
- Unlimited DDoS protection
- Unlimited load balancer
- Unlimited auto scaling
- Unlimited serverless
- Unlimited functions
- Unlimited queues
- Unlimited tasks
- Unlimited cron jobs
- Unlimited webhooks
- Unlimited API
- Unlimited SDK
- Unlimited CLI
- Unlimited UI
- Unlimited docs
- Unlimited support
- Unlimited community
- Unlimited blog
- Unlimited news
- Unlimited events
- Unlimited careers
- Unlimited contact
- Unlimited about
- Unlimited privacy
- Unlimited terms
- Unlimited sitemap
Reviews
4.5/5
Across 23 verified user reviews on G2, SourceForge
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Slaask FAQ
How does Slaask handle routing customer conversations to the correct team members within Slack?
When a new lead or customer initiates a conversation via the Slaask widget, Slaask automatically opens a new Slack channel. It then invites specific team members or groups to this channel based on pre-configured settings, ensuring the right people are engaged from the start.
What kind of analytics does Slaask provide for customer service teams?
Slaask offers a useful set of analytics that includes insights into overall team performance as well as detailed metrics on a per-team-member basis. This allows for monitoring efficiency and identifying areas for improvement in customer service operations.
Can Slaask differentiate between a new lead and an existing customer when creating a Slack channel?
Slaask is designed to open a new Slack channel when a lead or customer sends a message for the very first time using the website widget. The system focuses on the initial interaction to establish a dedicated communication channel.
How does Slaask compare to other Slack-based chat solutions like Chatlio in terms of features?
Slaask provides specific features that Chatlio does not, such as comprehensive team and individual performance analytics. While both integrate chat with Slack, Slaask emphasizes deeper analytical insights into support operations.
Is it possible to customize which Slack collaborators are invited to a new customer channel?
Yes, Slaask allows for configuration regarding which collaborators are invited to a new Slack channel when a customer initiates a conversation. This ensures that relevant team members are automatically included in the discussion.
Source: slaask.com