Help Scout vs Front: Which Should You Choose in 2026?
Choosing between Help Scout and Front comes down to understanding what each tool does best. This comparison breaks down the key differences so you can make an informed decision based on your specific needs, not marketing claims.
By Toolradar Team · Last updated February 28, 2026 · Methodology
Short on time? Here's the quick answer
We've tested both tools. Here's who should pick what:
Help Scout
Customer support for growing teams
Best for you if:
- • You need help desk features specifically
- • Help Scout is a customer service platform with shared inboxes and knowledge base
- • It provides email-based support, docs, and live chat with a focus on simplicity
Front
Shared inbox platform
Best for you if:
- • You want the higher-rated option (8.5/10 vs 8.4/10)
- • You need crm features specifically
- • Shared inbox for team collaboration
- • Email, SMS, and social in one place
| At a Glance |  Help Scout |  Front |
|---|---|---|
Price | Paid | Paid |
Best For | Help Desk | CRM |
Rating | 84/100 | 85/100 |
| Feature | Help Scout | Front |
|---|---|---|
| Pricing Model | Paid | Paid |
| Editorial Score | 84 | 85 |
| Community Rating | No ratings yet | No ratings yet |
| Total Reviews | 0 | 0 |
| Community Upvotes | 0 | 51 |
| Categories | Help DeskLive Chat | CRMLive Chat |
How Help Scout and Front Compare
Help Scout
Customer support for growing teams
Paid · 84/100 score
Front
Shared inbox platform
Paid · 85/100 score
Help Scout is a help desk tool. Front is in crm.
Who Should Use What?
On a budget?
Both are paid. Compare plans on their websites.
Go with: Front
Want the highest-rated option?
Help Scout: 84/100. Front: 85/100.
Go with: Front
Value user reviews?
Neither has user reviews yet.
Go with: Front
3 Questions to Help You Decide
What's your budget?
Both are paid. Pricing won't help you decide here.
What's your use case?
Help Scout is a help desk tool. Front is in crm. Pick the category that matches your needs.
How important are ratings?
Front scores higher: 85/100 vs 84/100.
Key Takeaways
Front
- Higher score: 85/100 vs 84
- More community upvotes (51)
- Our pick for this comparison
Help Scout
- Better fit for help desk
The Bottom Line
Front (85/100) is our pick.
Frequently Asked Questions
Is Help Scout or Front better?
Front scores 85/100 in our evaluation. Both are paid.
What are Help Scout and Front used for?
Help Scout: Customer support for growing teams. Front: Shared inbox platform.
What does Help Scout cost vs Front?
Help Scout is a paid tool. Front is a paid tool. Visit their websites for detailed pricing.