Front vs Gorgias: Pricing and Ratings Compared (2026)
Entry prices and free plans as read on each vendor's pricing page, and user ratings as published on review sites, for Front and Gorgias side by side. This page compares data; it is not a hands-on review.
On the data: On the data below, Front leads on lower entry price; Gorgias leads on higher user rating. We do not name an overall winner for this pair.
Short on time? Here's the quick answer
Based on published vendor pricing and features and on public review data, here's who should pick what:
Front
Unify customer conversations, automate workflows, and boost team efficiency
Best for you if:
- • You want great collaboration
Gorgias
Customer support built for e-commerce, with deep store integration
Best for you if:
- • You want best for e-commerce support
| At a Glance | Front | Gorgias |
|---|---|---|
Starts at | From $25/mo, billed monthly Starter plan | From $40/mo, billed monthly Starter plan |
Category | Customer Support Communication | Customer Support Live Chat |
Rating | 4.3/5 G2 4.7 · Trustpilot 4.8 · Capterra 4.6 4,195 reviews | 4.6/5 G2 4.6 · Capterra 4.6 716 reviews |
Free plan | No | No |
Watch out for | n/a | Overage fees: $0.36-$0.40 per extra ticket. |
Choose Front or Gorgias?
Choose Front if
- You want great collaboration
- You want email-like UX
- Budget matters ($25/mo, billed monthly vs $40/mo, billed monthly)
Choose Gorgias if
- You want best for e-commerce support
- You want shopify integration
In-Depth Analysis
Front
Unify customer conversations, automate workflows, and boost team efficiency
Front's pricing is on the expensive side compared to many shared inbox solutions, especially the Starter tier at $25/month per seat for basic features.
Strengths
- Pro: Great collaboration
- Pro: Email-like UX
- Pro: Strong automation
Weaknesses
- Con: Expensive for small teams
Key features
Gorgias
Customer support built for e-commerce, with deep store integration
Gorgias' pricing starts very affordably at $10/month for 50 tickets, making it accessible for small e-commerce businesses.
Watch out
Overage fees: $0.36-$0.40 per extra ticket.
Strengths
- Pro: Best for e-commerce support
- Pro: Shopify integration
- Pro: Automation rules
- Pro: Macros
- Pro: Good analytics
Weaknesses
- Con: Expensive per ticket
- Con: E-commerce focused only
- Con: Learning curve
- Con: Ticket limits
- Con: Automation complex
Key features
Plans and prices: Front vs Gorgias
| Tool | Plans and prices | Source |
|---|---|---|
| Front |
| front.com/pricing read Oct 30, 2026 |
| Gorgias |
| gorgias.com/pricing read Oct 27, 2026 |
Prices as read on each vendor's own pricing page on the date shown. Plans are listed per tool and are not matched against the other tool's plans: a plan name or price in one column says nothing about the same row in the other. Details on Front pricing and Gorgias pricing.
Key Takeaways
Front
- Lower entry price: $25/mo, billed monthly vs $40/mo, billed monthly
Gorgias
- Higher user rating: 4.6/5 vs 4.3/5
What the data shows
On the data below, Front leads on lower entry price; Gorgias leads on higher user rating. We do not name an overall winner for this pair.
- Gorgias has the higher user rating (4.3/5 from 4,195 reviews for Front, 4.6/5 from 716 reviews for Gorgias).
- Front has the lower entry price: $25/mo, billed monthly (Starter) against $40/mo, billed monthly (Starter) for Gorgias.
Criteria: user rating (only above 20 reviews on both sides, gap of 0.2 or more), entry price (only on the same billing basis), free plan. How we rate
Frequently Asked Questions
How do Front and Gorgias compare in 2026?
On the data below, Front leads on lower entry price; Gorgias leads on higher user rating. We do not name an overall winner for this pair. Gorgias has the higher user rating (4.3/5 from 4,195 reviews for Front, 4.6/5 from 716 reviews for Gorgias). Front has the lower entry price: $25/mo, billed monthly (Starter) against $40/mo, billed monthly (Starter) for Gorgias.
What are Front and Gorgias used for?
Front: Unify customer conversations, automate workflows, and boost team efficiency. Gorgias: Customer support built for e-commerce, with deep store integration.
What does Front cost vs Gorgias?
Front's cheapest paid plan is Starter at $25/mo, billed monthly. Gorgias's cheapest paid plan is Starter at $40/mo, billed monthly. Prices read on the vendors' pricing pages, latest check Oct 30, 2026.
What's the main difference between Front and Gorgias?
Front's main strength: great collaboration. Gorgias's main strength: best for e-commerce support.