Vision Helpdesk
UnclaimedComprehensive customer service and IT support solutions for businesses of all sizes.
Visit WebsiteTL;DR - Vision Helpdesk
- Centralizes multi-channel customer support and IT service requests.
- Offers Help Desk, Service Desk, Satellite Help Desk, and Live Chat solutions.
- Automates workflows, manages SLAs, and includes ITIL/ITSM compliant features.
Pricing: Paid only
Best for: Enterprises & pros
Pricing
Paid
Vision Helpdesk offers paid plans. Visit their website for current pricing details.
About Vision Helpdesk
Vision Helpdesk offers a suite of tools designed to streamline customer support and IT resource management. It provides a multi-channel ticket management system that centralizes customer conversations from email, web portals, social media, phone, and chat, ensuring no query is missed. The platform includes robust automation features like SLA management, escalation rules, and workflow automation to enhance efficiency and ensure timely responses.
Beyond basic help desk functionality, Vision Helpdesk extends to a full Service Desk, offering ITIL/ITSM compliant features such as CMDB, asset management, incident management, and change management. For organizations managing multiple brands or products, the Satellite Help Desk provides isolated support environments within a single portal. Additionally, an integrated Live Chat solution helps convert website visitors into customers and boosts support team productivity. The platform is available in both SaaS and on-premises versions, catering to diverse business needs and infrastructure preferences.
Reviews
No reviews yet. Be the first to review Vision Helpdesk!
Write a ReviewExplore More
Vision Helpdesk FAQ
Vision Helpdesk is a customer service software that provides tools for customer support, IT resource management, and IT support. It includes Help Desk, Multi-Company Help Desk (Satellite Help Desk), Service Desk, and Live Chat software to efficiently manage customer interactions and IT services.
The provided content does not specify pricing details, but it offers a 30-day free trial, indicating it is a paid product.
Vision Helpdesk is not free, but it offers a 30-day free trial for users to evaluate the software.
Vision Helpdesk is designed for businesses of all sizes that need to efficiently manage customer support and IT resources. It is particularly beneficial for organizations with multiple companies, brands, or products that require isolated support functionalities, as well as those seeking ITIL/ITSM compliance for their IT service management.