Desku
Claim this toolAI-powered customer service and lead generation platform for businesses.
From $19/agent/mo, billed monthly, free trial Visit WebsiteThe Bottom Line
- Price
- From $19/agent/mo, billed monthly, free trial. Compare plans
Key facts
- Automates customer service with AI across 35+ channels, reducing costs and improving CSAT.
- Boosts lead generation and sales through AI chatbots for proactive engagement and conversion.
- Integrates with existing tech stacks like CRMs and knowledge bases for seamless operations.
Pros
- Significantly reduces customer service costs (up to 60%)
- Achieves high automation rates (up to 90% within 30 days)
- Increases customer satisfaction (up to 40%) and agent productivity (up to 50%)
- Deploys AI bots 2x faster without coding or training
- Enhances lead generation with higher conversion rates and qualified leads
Cons
- Specific pricing details are not readily available on the provided pages.
- Relies heavily on AI, which might require trust-building for some users.
What is Desku?
Available on: Web
Ratings Across the Web
Desku holds an aggregate rating of 4.8 out of 5 from 31 reviews across G2, last checked September 17, 2026.
Ratings aggregated from independent review platforms. Learn more
Preview
Key Features
- AI-powered customer service automation (YellowG)
- Unified Inbox for chat, email, and voice
- Customer Data Platform (CDP)
- Zero Setup bot deployment
- Real-time customer service metrics (CSAT, FRT, deflection rate)
- AI chatbots for lead generation and sales
- Product carousels in chat widgets
- Automated contact information gathering
Pricing Plans
Free TrialPricing checked Oct 27, 2026. Source: desku.io/pricing, read Oct 27, 2026
| Plan | Price | Details |
|---|---|---|
| Startup (Monthly, Unlimited Tickets) | $62 / month |
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| Team (Monthly, Unlimited Tickets) | $92 / month |
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| Business (Monthly, Unlimited Tickets) | $112 / month |
+3 more Show less
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| Startup (Annually, Unlimited Tickets) | $50 / month |
+4 more Show less
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| Team (Annually, Unlimited Tickets) | $70 / month |
+4 more Show less
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| Business (Annually, Unlimited Tickets) | $90 / month |
+3 more Show less
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| Startup (Monthly, Unlimited Agents) | $29 / agent/mo |
+4 more Show less
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| Team (Monthly, Unlimited Agents) | $49 / agent/mo |
+4 more Show less
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| Business (Monthly, Unlimited Agents) | $69 / agent/mo |
+3 more Show less
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| Startup (Annually, Unlimited Agents) | $19 / agent/mo |
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| Team (Annually, Unlimited Agents) | $39 / agent/mo |
+4 more Show less
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| Business (Annually, Unlimited Agents) | $59 / agent/mo |
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Is Desku worth the price?
Desku's pricing structure is complex due to offering both 'Unlimited Tickets' and 'Unlimited Agents' models, which can be confusing.
The 'Unlimited Tickets' model, starting at $50/month annually for Startup, seems fair for small businesses with high ticket volume but few agents. However, the 'Unlimited Agents' model, starting at $19/agent/month annually for Startup, offers better value for growing teams.
Overall, it's a moderately priced solution, with the agent-based model providing more flexibility for scaling teams.
How Desku's pricing compares
At $19/agent/mo, billed monthly, Desku is the most affordable of its 5 comparable direct competitors.
Entry paid plan, monthly price, per agent, billed monthly. Pricing checked Oct 27, 2026.
Desku by the numbers
| Metric | Desku | Peer median | Position (1 is best) |
|---|---|---|---|
| Free plan | No | 49% have one | n/a |
| Listed as an alternative to | 2 tools | 2 | #116 of 233 (joint) |
| Integrations listed | 1 | 2 | #44 of 59 (joint) tools with at least one integration recorded |
| User rating | 4.8/5 (across the web, 31 ratings) | 4.5/5 | #9 of 140 (joint) tools with 20+ reviews |
Listed as an alternative to: #102 on 2026-10-16 to #116 on 2026-11-02 (rank among 233 tools, 1 is best).
Each position is counted among the tools that have data for that row, as noted under it. All Lead Generation data · How we compute this. Advertising and placement fees are not inputs to any position.
Cite this: Toolradar, “Desku by the numbers”, Nov 2026.
Reviews
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Across 31 verified user reviews on G2
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Desku FAQ
How does Desku help businesses improve their customer service operations?
Which teams within a business would benefit most from using Desku?
How does Desku compare to Intercom for customer engagement and support?
What kind of lead generation capabilities does Desku offer?
What are the main limitations a business should consider before adopting Desku?
How is Desku priced for businesses?
Source: desku.io