Desku

Desku is an AI-powered platform designed to revolutionize customer service and lead generation for businesses. It acts as a unified customer service platform, leveraging generative AI (YellowG) to automate a significant portion of customer inquiries across over 35 channels. This helps businesses cut costs, improve CSAT scores, and boost agent productivity by handling routine queries with high accuracy and transferring only complex cases to live agents with full context. Beyond customer service, Desku also offers robust lead generation and sales solutions. It transforms websites into sales machines using AI chatbots that proactively engage visitors, recommend products, gather contact information, and combat cart abandonment. The platform integrates with existing CRMs like HubSpot, allowing for seamless data transfer and task automation, ultimately aiming to increase customer engagement, conversion rates, and qualified leads.