Desku

Name: Desku
Brand: Desku
Price: 19 USD
Rating: 4.8 (31 reviews)

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AI-powered customer service and lead generation platform for businesses.

Customer Support Lead Generation AI Assistants

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4.8(31 across the web)

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Reviews onG2

31 reviews tracked

The Bottom Line

Entry price

Paid plans only

Biggest pro

Significantly reduces customer service costs (up to 60%)

Biggest con

Specific pricing details are not readily available on the provided pages.

TL;DR - Desku

Automates customer service with AI across 35+ channels, reducing costs and improving CSAT.
Boosts lead generation and sales through AI chatbots for proactive engagement and conversion.
Integrates with existing tech stacks like CRMs and knowledge bases for seamless operations.

Pricing: Paid only

Best for: Enterprises & pros

4.8/5 across review platforms

What is Desku?

Editorial review

Desku is an AI-powered platform designed to revolutionize customer service and lead generation for businesses. It acts as a unified customer service platform, leveraging generative AI (YellowG) to automate a significant portion of customer inquiries across over 35 channels. This helps businesses cut costs, improve CSAT scores, and boost agent productivity by handling routine queries with high accuracy and transferring only complex cases to live agents with full context. Beyond customer service, Desku also offers robust lead generation and sales solutions. It transforms websites into sales machines using AI chatbots that proactively engage visitors, recommend products, gather contact information, and combat cart abandonment. The platform integrates with existing CRMs like HubSpot, allowing for seamless data transfer and task automation, ultimately aiming to increase customer engagement, conversion rates, and qualified leads.

Available on: Web

LCLouis CorneloupUpdated May 26, 2026 · how we evaluateSourcedesku.io ↗

Pros & Cons

Pros

Significantly reduces customer service costs (up to 60%)
Achieves high automation rates (up to 90% within 30 days)
Increases customer satisfaction (up to 40%) and agent productivity (up to 50%)
Deploys AI bots 2x faster without coding or training
Enhances lead generation with higher conversion rates and qualified leads

Cons

Specific pricing details are not readily available on the provided pages.
Relies heavily on AI, which might require trust-building for some users.

Ratings Across the Web

4.8(31 reviews)

Desku holds an aggregate rating of 4.8 out of 5 from 31 reviews across G2, last checked September 17, 2026.

G231 reviews

4.8/5

Ratings aggregated from independent review platforms. Learn more

Preview

Key Features

AI-powered customer service automation (YellowG)Unified Inbox for chat, email, and voiceCustomer Data Platform (CDP)Zero Setup bot deploymentReal-time customer service metrics (CSAT, FRT, deflection rate)AI chatbots for lead generation and salesProduct carousels in chat widgetsAutomated contact information gathering

Pricing Plans

Free Trial

Pricing checked Sep 12, 2026

Startup (Monthly, Unlimited Tickets)

$62 / month

5 Shared Inboxes
Unlimited Contacts
1 Live Chat Widget
Ticket Tags & Notes
Chatbot Builder
Limited Integrations
Round Robin Assignment

Team (Monthly, Unlimited Tickets)

$92 / month

Unlimited Shared Inboxes
Chatbot Builder
Limited Ticket Automation
Integrations including Shopify & WooCommerce
Whitelabel & CNAME
Custom Apps
CSAT

Business (Monthly, Unlimited Tickets)

$112 / month

10 Ticket Automation
5000 Active Bot Users
SLA
Webhook Access
Integration: Facebook, WhatsApp, Instagram, Telegram, Slack, AirCall
Ticket Collision

Startup (Annually, Unlimited Tickets)

$50 / month

5 Shared Inboxes
Unlimited Contacts
1 Live Chat Widget
Ticket Tags & Notes
Chatbot Builder
Limited Integrations
Round Robin Assignment

Team (Annually, Unlimited Tickets)

$70 / month

Unlimited Shared Inboxes
Chatbot Builder
Limited Ticket Automation
Integrations including Shopify & WooCommerce
Whitelabel & CNAME
Custom Apps
CSAT

Business (Annually, Unlimited Tickets)

$90 / month

10 Ticket Automation
5000 Active Bot Users
SLA
Webhook Access
Integration: Facebook, WhatsApp, Instagram, Telegram, Slack, AirCall
Ticket Collision

Startup (Monthly, Unlimited Agents)

$29 / agent/mo

5 Shared Inboxes
Unlimited Contacts
1 Live Chat Widget
Ticket Tags & Notes
Chatbot Builder
Limited Integrations
Round Robin Assignment

Team (Monthly, Unlimited Agents)

$49 / agent/mo

Unlimited Shared Inboxes
Chatbot Builder
Limited Ticket Automation
Integrations including Shopify & WooCommerce
Whitelabel & CNAME
Custom Apps
CSAT

Business (Monthly, Unlimited Agents)

$69 / agent/mo

10 Ticket Automation
5000 Active Bot Users
SLA
Webhook Access
Integration: Facebook, WhatsApp, Instagram, Telegram, Slack, AirCall
Ticket Collision

Startup (Annually, Unlimited Agents)

$19 / agent/mo

5 Shared Inboxes
Unlimited Contacts
1 Live Chat Widget
Ticket Tags & Notes
Chatbot Builder
Limited Integrations
Round Robin Assignment

Team (Annually, Unlimited Agents)

$39 / agent/mo

Unlimited Shared Inboxes
Chatbot Builder
Limited Ticket Automation
Integrations including Shopify & WooCommerce
Whitelabel & CNAME
Custom Apps
CSAT

Business (Annually, Unlimited Agents)

$59 / agent/mo

10 Ticket Automation
5000 Active Bot Users
SLA
Webhook Access
Integration: Facebook, WhatsApp, Instagram, Telegram, Slack, AirCall
Ticket Collision

Calculate your cost View full pricing

Is Desku worth the price?

75/100

Desku's pricing structure is complex due to offering both 'Unlimited Tickets' and 'Unlimited Agents' models, which can be confusing.

The 'Unlimited Tickets' model, starting at $50/month annually for Startup, seems fair for small businesses with high ticket volume but few agents. However, the 'Unlimited Agents' model, starting at $19/agent/month annually for Startup, offers better value for growing teams.

Overall, it's a moderately priced solution, with the agent-based model providing more flexibility for scaling teams.

How Desku's pricing compares

At $59/mo, Desku is the most premium of its 5 direct competitors.

$19

$19

$20

$29

$40

Desku

$59

Entry paid plan, monthly. Pricing checked Sep 12, 2026.

Reviews

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4.8/5

Across 31 verified user reviews on G2

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Best Desku Alternatives

Top alternatives based on features, pricing, and user needs.

View full list →

DriftPaid

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4.4

ZendeskPaid

Complete customer service solution

4.3

IntercomPaid

AI-first customer service platform

4.5

FreshdeskPaid

Scale support with smart ticketing, automation, and AI

4.4

LivechatPaid

Customer service chat software

4.0

GorgiasPaid

Customer support built for e-commerce, with deep store integration

4.6

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Still deciding?

Most buyers shortlist 2 or 3 tools before committing. Pull a side-by-side comparison or browse the full alternatives shortlist below.

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Desku FAQ

How does Desku help businesses improve their customer service operations?

Desku leverages generative AI to automate up to 90% of customer inquiries across more than 35 channels, significantly reducing customer service costs by up to 60%. It handles routine queries with high accuracy, allowing live agents to focus on complex cases with full context.

Which teams within a business would benefit most from using Desku?

Customer support teams can use Desku to boost agent productivity by up to 50% and increase customer satisfaction by up to 40%. Sales and marketing teams can utilize its lead generation features to enhance conversion rates and acquire qualified leads.

How does Desku compare to Intercom for customer engagement and support?

Desku differentiates itself by deploying AI bots twice as fast without requiring coding or extensive training, and it aims for up to 90% automation within 30 days. It focuses on both customer service automation and robust lead generation across over 35 channels.

What kind of lead generation capabilities does Desku offer?

Desku transforms websites into sales tools using AI chatbots that proactively engage visitors, recommend products, and gather contact information. It also helps combat cart abandonment and integrates with existing CRMs like HubSpot for seamless data transfer and task automation.

What are the main limitations a business should consider before adopting Desku?

Desku relies heavily on AI for its core functionalities, which may require users to build trust in automated interactions. Specific pricing details are also not readily available, which could be a factor for budget planning.

How is Desku priced for businesses?

Desku is offered as a paid product, and it does not include a permanently free tier. Businesses interested in its services would need to subscribe to a paid plan to utilize its features.

Source: desku.io

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