TL;DR - Desku
- Automates customer service with AI across 35+ channels, reducing costs and improving CSAT.
- Boosts lead generation and sales through AI chatbots for proactive engagement and conversion.
- Integrates with existing tech stacks like CRMs and knowledge bases for seamless operations.
Pricing: Paid only
Best for: Enterprises & pros
4.7/5 across review platforms
Pros & Cons
Pros
- Significantly reduces customer service costs (up to 60%)
- Achieves high automation rates (up to 90% within 30 days)
- Increases customer satisfaction (up to 40%) and agent productivity (up to 50%)
- Deploys AI bots 2x faster without coding or training
- Enhances lead generation with higher conversion rates and qualified leads
Cons
- Specific pricing details are not readily available on the provided pages.
- Relies heavily on AI, which might require trust-building for some users.
Ratings Across the Web
4.7(36 reviews)
Ratings aggregated from independent review platforms. Learn more
Preview
Key Features
AI-powered customer service automation (YellowG)Unified Inbox for chat, email, and voiceCustomer Data Platform (CDP)Zero Setup bot deploymentReal-time customer service metrics (CSAT, FRT, deflection rate)AI chatbots for lead generation and salesProduct carousels in chat widgetsAutomated contact information gathering
Pricing Plans
Free TrialStartup (Monthly, Unlimited Tickets)
$62/month
- 5 Shared Inboxes
- Unlimited Contacts
- 1 Live Chat Widget
- Ticket Tags & Notes
- Chatbot Builder
- Limited Integrations
- Round Robin Assignment
Team (Monthly, Unlimited Tickets)
$92/month
- Unlimited Shared Inboxes
- Chatbot Builder
- Limited Ticket Automation
- Integrations including Shopify & WooCommerce
- Whitelabel & CNAME
- Custom Apps
- CSAT
Business (Monthly, Unlimited Tickets)
$112/month
- 10 Ticket Automation
- 5000 Active Bot Users
- SLA
- Webhook Access
- Integration: Facebook, WhatsApp, Instagram, Telegram, Slack, AirCall
- Ticket Collision
Startup (Annually, Unlimited Tickets)
$50/month
- 5 Shared Inboxes
- Unlimited Contacts
- 1 Live Chat Widget
- Ticket Tags & Notes
- Chatbot Builder
- Limited Integrations
- Round Robin Assignment
Team (Annually, Unlimited Tickets)
$70/month
- Unlimited Shared Inboxes
- Chatbot Builder
- Limited Ticket Automation
- Integrations including Shopify & WooCommerce
- Whitelabel & CNAME
- Custom Apps
- CSAT
Business (Annually, Unlimited Tickets)
$90/month
- 10 Ticket Automation
- 5000 Active Bot Users
- SLA
- Webhook Access
- Integration: Facebook, WhatsApp, Instagram, Telegram, Slack, AirCall
- Ticket Collision
Startup (Monthly, Unlimited Agents)
$29/agent/mo
- 5 Shared Inboxes
- Unlimited Contacts
- 1 Live Chat Widget
- Ticket Tags & Notes
- Chatbot Builder
- Limited Integrations
- Round Robin Assignment
Team (Monthly, Unlimited Agents)
$49/agent/mo
- Unlimited Shared Inboxes
- Chatbot Builder
- Limited Ticket Automation
- Integrations including Shopify & WooCommerce
- Whitelabel & CNAME
- Custom Apps
- CSAT
Business (Monthly, Unlimited Agents)
$69/agent/mo
- 10 Ticket Automation
- 5000 Active Bot Users
- SLA
- Webhook Access
- Integration: Facebook, WhatsApp, Instagram, Telegram, Slack, AirCall
- Ticket Collision
Startup (Annually, Unlimited Agents)
$19/agent/mo
- 5 Shared Inboxes
- Unlimited Contacts
- 1 Live Chat Widget
- Ticket Tags & Notes
- Chatbot Builder
- Limited Integrations
- Round Robin Assignment
Team (Annually, Unlimited Agents)
$39/agent/mo
- Unlimited Shared Inboxes
- Chatbot Builder
- Limited Ticket Automation
- Integrations including Shopify & WooCommerce
- Whitelabel & CNAME
- Custom Apps
- CSAT
Business (Annually, Unlimited Agents)
$59/agent/mo
- 10 Ticket Automation
- 5000 Active Bot Users
- SLA
- Webhook Access
- Integration: Facebook, WhatsApp, Instagram, Telegram, Slack, AirCall
- Ticket Collision
What is Desku?
Desku is an AI-powered platform designed to revolutionize customer service and lead generation for businesses. It acts as a unified customer service platform, leveraging generative AI (YellowG) to automate a significant portion of customer inquiries across over 35 channels. This helps businesses cut costs, improve CSAT scores, and boost agent productivity by handling routine queries with high accuracy and transferring only complex cases to live agents with full context.
Beyond customer service, Desku also offers robust lead generation and sales solutions. It transforms websites into sales machines using AI chatbots that proactively engage visitors, recommend products, gather contact information, and combat cart abandonment. The platform integrates with existing CRMs like HubSpot, allowing for seamless data transfer and task automation, ultimately aiming to increase customer engagement, conversion rates, and qualified leads.
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Desku FAQ
How does Desku's AI Chatbot learn to provide accurate responses?
The AI Chatbot can be trained in minutes by utilizing existing knowledge bases, FAQs, product data, past chat logs, APIs, or uploaded files. This allows it to instantly learn the brand's tone and provide accurate, on-brand replies.
What types of businesses are Desku's AI Chatbot solutions specifically designed for?
Desku's AI Chatbot solutions are built for startups, SaaS companies, and e-commerce businesses. They help these types of organizations automate customer questions, capture leads, and provide 24/7 support.
Can Desku integrate with existing e-commerce platforms and CRM systems?
Yes, Desku integrates with e-commerce, CRM, and collaboration applications. This allows businesses to connect seamlessly with the tools they already use, ensuring an effortless setup.
What is the primary benefit of Desku's OmniChannel Support for small businesses?
The primary benefit is unifying all customer conversations from chat, email, and social media into one powerful inbox. This eliminates the chaos of switching between tools, helping teams respond faster, stay organized, and deliver consistent service.
How does Desku's no-code builder facilitate the creation of conversational flows?
The no-code builder allows users to design chatbots and HelpDesk flows visually using a drag-and-drop interface. This makes it easy for non-technical business owners and teams to build conversational flows without needing developer assistance.
What kind of analytics does Desku provide to help businesses improve their customer service?
Desku offers a Customer Experience Analytics dashboard that tracks key metrics such as ticket volume, response times, customer sentiment, and agent performance. These visual dashboards and detailed reports help businesses identify trends, bottlenecks, and areas for improvement to boost customer satisfaction.
Source: desku.io