Desku vs Gorgias: Pricing and Ratings Compared (2026)
Entry prices and free plans as read on each vendor's pricing page, and user ratings as published on review sites, for Desku and Gorgias side by side. This page compares data; it is not a hands-on review.
On the data: On the data below, Desku leads on higher user rating and lower entry price. We do not name an overall winner for this pair.
Short on time? Here's the quick answer
Based on published vendor pricing and features and on public review data, here's who should pick what:
Desku
AI-powered customer service and lead generation platform for businesses.
Best for you if:
- • You want significantly reduces customer service costs (up to 60%)
Gorgias
Customer support built for e-commerce, with deep store integration
Best for you if:
- • You want best for e-commerce support
| At a Glance | Desku | Gorgias |
|---|---|---|
Starts at | From $19/agent/mo, billed monthly Startup (Annually, Unlimited Agents) plan | From $40/mo, billed monthly Starter plan |
Category | Customer Support AI Assistants | Customer Support Live Chat |
Rating | 4.8/5 G2 4.8 31 reviews | 4.6/5 G2 4.6 · Capterra 4.6 716 reviews |
Free plan | No | No |
Watch out for | n/a | Overage fees: $0.36-$0.40 per extra ticket. |
Choose Desku or Gorgias?
Choose Desku if
- You want significantly reduces customer service costs (up to 60%)
- You want achieves high automation rates (up to 90% within 30 days)
- Budget matters ($19/agent/mo, billed monthly vs $40/mo, billed monthly)
Choose Gorgias if
- You want best for e-commerce support
- You want shopify integration
In-Depth Analysis
Desku
AI-powered customer service and lead generation platform for businesses.
Desku's pricing structure is complex due to offering both 'Unlimited Tickets' and 'Unlimited Agents' models, which can be confusing.
Strengths
- Pro: Significantly reduces customer service costs (up to 60%)
- Pro: Achieves high automation rates (up to 90% within 30 days)
- Pro: Increases customer satisfaction (up to 40%) and agent productivity (up to 50%)
- Pro: Deploys AI bots 2x faster without coding or training
- Pro: Enhances lead generation with higher conversion rates and qualified leads
Weaknesses
- Con: Specific pricing details are not readily available on the provided pages.
- Con: Relies heavily on AI, which might require trust-building for some users.
Key features
Gorgias
Customer support built for e-commerce, with deep store integration
Gorgias' pricing starts very affordably at $10/month for 50 tickets, making it accessible for small e-commerce businesses.
Watch out
Overage fees: $0.36-$0.40 per extra ticket.
Strengths
- Pro: Best for e-commerce support
- Pro: Shopify integration
- Pro: Automation rules
- Pro: Macros
- Pro: Good analytics
Weaknesses
- Con: Expensive per ticket
- Con: E-commerce focused only
- Con: Learning curve
- Con: Ticket limits
- Con: Automation complex
Key features
Plans and prices: Desku vs Gorgias
| Tool | Plans and prices | Source |
|---|---|---|
| Desku |
| desku.io/pricing read Oct 27, 2026 |
| Gorgias |
| gorgias.com/pricing read Oct 27, 2026 |
Prices as read on each vendor's own pricing page on the date shown. Plans are listed per tool and are not matched against the other tool's plans: a plan name or price in one column says nothing about the same row in the other. Details on Desku pricing and Gorgias pricing.
Key Takeaways
Desku
- Higher user rating: 4.8/5 vs 4.6/5
- Lower entry price: $19/agent/mo, billed monthly vs $40/mo, billed monthly
Gorgias
- Choose if you want customer support built for e-commerce, with deep store integration
What the data shows
On the data below, Desku leads on higher user rating and lower entry price. We do not name an overall winner for this pair.
- Desku has the higher user rating (4.8/5 from 31 reviews for Desku, 4.6/5 from 716 reviews for Gorgias).
- Desku has the lower entry price: $19/agent/mo, billed monthly (Startup (Annually, Unlimited Agents)) against $40/mo, billed monthly (Starter) for Gorgias.
Criteria: user rating (only above 20 reviews on both sides, gap of 0.2 or more), entry price (only on the same billing basis), free plan. How we rate
Frequently Asked Questions
How do Desku and Gorgias compare in 2026?
On the data below, Desku leads on higher user rating and lower entry price. We do not name an overall winner for this pair. Desku has the higher user rating (4.8/5 from 31 reviews for Desku, 4.6/5 from 716 reviews for Gorgias). Desku has the lower entry price: $19/agent/mo, billed monthly (Startup (Annually, Unlimited Agents)) against $40/mo, billed monthly (Starter) for Gorgias.
What are Desku and Gorgias used for?
Desku: AI-powered customer service and lead generation platform for businesses. Gorgias: Customer support built for e-commerce, with deep store integration.
What does Desku cost vs Gorgias?
Desku's cheapest paid plan is Startup (Annually, Unlimited Agents) at $19/agent/mo, billed monthly. Gorgias's cheapest paid plan is Starter at $40/mo, billed monthly. Prices read on the vendors' pricing pages, latest check Oct 27, 2026.
What's the main difference between Desku and Gorgias?
Desku's main strength: significantly reduces customer service costs (up to 60%). Gorgias's main strength: best for e-commerce support.