Is Desku worth the price?
Desku's pricing structure is complex due to offering both 'Unlimited Tickets' and 'Unlimited Agents' models, which can be confusing.
The 'Unlimited Tickets' model, starting at $50/month annually for Startup, seems fair for small businesses with high ticket volume but few agents. However, the 'Unlimited Agents' model, starting at $19/agent/month annually for Startup, offers better value for growing teams.
Overall, it's a moderately priced solution, with the agent-based model providing more flexibility for scaling teams.
Pricing Plans
Free TrialStartup (Monthly, Unlimited Tickets)
$62/month
- 5 Shared Inboxes
- Unlimited Contacts
- 1 Live Chat Widget
- Ticket Tags & Notes
- Chatbot Builder
- Limited Integrations
- Round Robin Assignment
Team (Monthly, Unlimited Tickets)
$92/month
- Unlimited Shared Inboxes
- Chatbot Builder
- Limited Ticket Automation
- Integrations including Shopify & WooCommerce
- Whitelabel & CNAME
- Custom Apps
- CSAT
Business (Monthly, Unlimited Tickets)
$112/month
- 10 Ticket Automation
- 5000 Active Bot Users
- SLA
- Webhook Access
- Integration: Facebook, WhatsApp, Instagram, Telegram, Slack, AirCall
- Ticket Collision
Startup (Annually, Unlimited Tickets)
$50/month
- 5 Shared Inboxes
- Unlimited Contacts
- 1 Live Chat Widget
- Ticket Tags & Notes
- Chatbot Builder
- Limited Integrations
- Round Robin Assignment
Team (Annually, Unlimited Tickets)
$70/month
- Unlimited Shared Inboxes
- Chatbot Builder
- Limited Ticket Automation
- Integrations including Shopify & WooCommerce
- Whitelabel & CNAME
- Custom Apps
- CSAT
Business (Annually, Unlimited Tickets)
$90/month
- 10 Ticket Automation
- 5000 Active Bot Users
- SLA
- Webhook Access
- Integration: Facebook, WhatsApp, Instagram, Telegram, Slack, AirCall
- Ticket Collision
Startup (Monthly, Unlimited Agents)
$29/agent/mo
- 5 Shared Inboxes
- Unlimited Contacts
- 1 Live Chat Widget
- Ticket Tags & Notes
- Chatbot Builder
- Limited Integrations
- Round Robin Assignment
Team (Monthly, Unlimited Agents)
$49/agent/mo
- Unlimited Shared Inboxes
- Chatbot Builder
- Limited Ticket Automation
- Integrations including Shopify & WooCommerce
- Whitelabel & CNAME
- Custom Apps
- CSAT
Business (Monthly, Unlimited Agents)
$69/agent/mo
- 10 Ticket Automation
- 5000 Active Bot Users
- SLA
- Webhook Access
- Integration: Facebook, WhatsApp, Instagram, Telegram, Slack, AirCall
- Ticket Collision
Startup (Annually, Unlimited Agents)
$19/agent/mo
- 5 Shared Inboxes
- Unlimited Contacts
- 1 Live Chat Widget
- Ticket Tags & Notes
- Chatbot Builder
- Limited Integrations
- Round Robin Assignment
Team (Annually, Unlimited Agents)
$39/agent/mo
- Unlimited Shared Inboxes
- Chatbot Builder
- Limited Ticket Automation
- Integrations including Shopify & WooCommerce
- Whitelabel & CNAME
- Custom Apps
- CSAT
Business (Annually, Unlimited Agents)
$59/agent/mo
- 10 Ticket Automation
- 5000 Active Bot Users
- SLA
- Webhook Access
- Integration: Facebook, WhatsApp, Instagram, Telegram, Slack, AirCall
- Ticket Collision
Hidden Costs & Gotchas
Pricing model complexity can lead to overspending.
Limited integrations on lower tiers may require upgrades.
Annual commitment needed for best per-month rates.
Ticket automation limited on lower tiers.
Which Plan Do You Need?
Small businesses needing AI chatbots
Teams prioritizing agent-based pricing
E-commerce with Shopify/WooCommerce needs
How Desku Compares to Competitors
Compared to Freshdesk, which offers a free tier and paid plans starting around $15/agent/month, Desku's agent-based pricing at $19/agent/month (annually) for Startup is competitive. Zendesk's foundational support plans start higher, around $55/agent/month, making Desku a more budget-friendly option for similar features, especially for businesses leveraging AI chatbots.
Desku Pricing FAQ
How much does Desku cost?
Desku starts at $19/user/month on the Startup (Annually, Unlimited Agents) plan. It offers 12 paid tiers ranging from $19/user/month up to $59/user/month.
Does Desku have a free plan?
Desku does not offer a permanent free plan. However, a free trial is available.
Does Desku offer a free trial?
Yes, Desku offers a free trial. No credit card is typically required to start the trial, though this may vary.
What is the cheapest Desku paid plan?
The cheapest paid plan for Desku is "Startup (Annually, Unlimited Agents)" at $19/user/month. Key features include: 5 Shared Inboxes, Unlimited Contacts, 1 Live Chat Widget.
Is there a cheaper alternative to Desku?
Yes. Popular alternatives to Desku include Chatwoot, Gladly. Free alternatives include Chatwoot. Compare them side-by-side on Toolradar.
How much does Desku cost for a team of 10?
For a team of 10 users on the Startup (Annually, Unlimited Agents) plan, Desku costs about $190/month, or $2,280/year. Larger teams may qualify for volume discounts on annual billing.
Cheaper alternatives to Desku
Direct competitors with similar features. Many offer free tiers or lower per-seat pricing.
