Desku vs Livechat: Pricing and Ratings Compared (2026)
Entry prices and free plans as read on each vendor's pricing page, and user ratings as published on review sites, for Desku and Livechat side by side. This page compares data; it is not a hands-on review.
On the data: On the data below, Desku leads on higher user rating. We do not name an overall winner for this pair.
Short on time? Here's the quick answer
Based on published vendor pricing and features and on public review data, here's who should pick what:
Desku
AI-powered customer service and lead generation platform for businesses.
Best for you if:
- • You want significantly reduces customer service costs (up to 60%)
Livechat
Customer service chat software
Best for you if:
- • You want good live chat tool
| At a Glance | Desku | Livechat |
|---|---|---|
Starts at | From $19/agent/mo, billed monthly Startup (Annually, Unlimited Agents) plan | From $19/user/mo, billed monthly Essential plan |
Category | Customer Support AI Assistants | Customer Support Live Chat |
Rating | 4.8/5 G2 4.8 31 reviews | 4.0/5 Capterra 4.6 · G2 4.5 · SourceForge 2.3 2,049 reviews |
Free plan | No | No |
Watch out for | n/a | Starter tier is limited to 1 user |
Choose Desku or Livechat?
Choose Desku if
- You want significantly reduces customer service costs (up to 60%)
- You want achieves high automation rates (up to 90% within 30 days)
Choose Livechat if
- You want good live chat tool
- You want many integrations
In-Depth Analysis
Desku
AI-powered customer service and lead generation platform for businesses.
Desku's pricing structure is complex due to offering both 'Unlimited Tickets' and 'Unlimited Agents' models, which can be confusing.
Strengths
- Pro: Significantly reduces customer service costs (up to 60%)
- Pro: Achieves high automation rates (up to 90% within 30 days)
- Pro: Increases customer satisfaction (up to 40%) and agent productivity (up to 50%)
- Pro: Deploys AI bots 2x faster without coding or training
- Pro: Enhances lead generation with higher conversion rates and qualified leads
Weaknesses
- Con: Specific pricing details are not readily available on the provided pages.
- Con: Relies heavily on AI, which might require trust-building for some users.
Key features
Livechat
Customer service chat software
LiveChat's pricing is on the higher side compared to some market alternatives, especially the Starter tier at $20/agent/month for just one user and limited history.
Watch out
Starter tier is limited to 1 user
Strengths
- Pro: Good live chat tool
- Pro: Many integrations
- Pro: Chatbot builder
- Pro: Good analytics
- Pro: Reliable
Weaknesses
- Con: Expensive
- Con: Per-seat pricing
- Con: Features spread across products
- Con: UI dated
- Con: Better modern alternatives
Key features
Plans and prices: Desku vs Livechat
| Tool | Plans and prices | Source |
|---|---|---|
| Desku |
| desku.io/pricing read Oct 27, 2026 |
| Livechat |
| livechat.com/pricing read Nov 1, 2026 |
Prices as read on each vendor's own pricing page on the date shown. Plans are listed per tool and are not matched against the other tool's plans: a plan name or price in one column says nothing about the same row in the other. Details on Desku pricing and Livechat pricing.
Key Takeaways
Desku
- Higher user rating: 4.8/5 vs 4.0/5
Livechat
- Choose if you want customer service chat software
What the data shows
On the data below, Desku leads on higher user rating. We do not name an overall winner for this pair.
- Desku has the higher user rating (4.8/5 from 31 reviews for Desku, 4.0/5 from 2,049 reviews for Livechat).
- Both start at the same entry price ($19/agent/mo, billed monthly).
Criteria: user rating (only above 20 reviews on both sides, gap of 0.2 or more), entry price (only on the same billing basis), free plan. How we rate
Frequently Asked Questions
How do Desku and Livechat compare in 2026?
On the data below, Desku leads on higher user rating. We do not name an overall winner for this pair. Desku has the higher user rating (4.8/5 from 31 reviews for Desku, 4.0/5 from 2,049 reviews for Livechat). Both start at the same entry price ($19/agent/mo, billed monthly).
What are Desku and Livechat used for?
Desku: AI-powered customer service and lead generation platform for businesses. Livechat: Customer service chat software.
What does Desku cost vs Livechat?
Desku's cheapest paid plan is Startup (Annually, Unlimited Agents) at $19/agent/mo, billed monthly. Livechat's cheapest paid plan is Essential at $19/user/mo, billed monthly. Prices read on the vendors' pricing pages, latest check Nov 1, 2026.
What's the main difference between Desku and Livechat?
Desku's main strength: significantly reduces customer service costs (up to 60%). Livechat's main strength: good live chat tool.