AI-powered Contact Center and Unified Communications platform for customer service and sales.
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4938 reviews trackedThe Bottom Line
Entry price
From $15/mo (free plan available)
Biggest pro
AI transcription excellent
Biggest con
No free tier
TL;DR - Dialpad
- AI-powered business communications
- Voice, video, and messaging
- Built-in transcription and coaching
Pricing: Free plan available
Best for: Growing teams
4.3/5 across review platforms
What is Dialpad?
Dialpad is an AI-powered platform offering a comprehensive customer experience stack, including contact center solutions, unified communications, and AI agents. It caters to businesses looking to enhance customer service, boost outbound sales, and streamline internal communications through real-time AI tools, insights, and automations.
The platform provides features like real-time call transcription, sentiment analysis, AI Live Coach Cards for agent training, AI Scorecards for QA, and AI Playbooks for sales teams. It also offers robust workforce management capabilities, integrations with popular CRMs like Salesforce and Zendesk, and an IVR system for efficient call routing. Dialpad is designed for scalability, reliability, and cost-efficiency, making it suitable for small teams to large enterprises with remote or distributed employees.
Dialpad's AI agents can autonomously handle complex workflows like scheduling appointments, processing orders, and managing refunds across various channels (voice, chat, SMS, email), ensuring consistent customer experiences and reducing the need for human intervention. The platform emphasizes enterprise-grade trust with HIPAA compliance, SOC 2 certification, immutable audit logs, and PII protection.
Available on: Web
Pros & Cons
Pros
- AI transcription excellent
- Modern interface
- Good integrations
- Competitive pricing
Cons
- No free tier
- Call quality varies
- Limited international
Ratings Across the Web
4.3(4,938 reviews)
Ratings aggregated from independent review platforms. Learn more
Key Features
Voice callsVideo meetingsSMSAI transcriptionCoachingAnalyticsIntegrations
Pricing Plans
14-day Free TrialPricing checked Jul 14, 2026
Most Popular
Standard
$15/month per user
Annual ($27 monthly)
- Unlimited calling US/CA
- SMS/MMS
- AI transcription
- Google/M365 integration
Pro
$25/month per user
Annual ($35 monthly)
- CRM integrations
- Multi-office support
- Advanced analytics
- Open APIs
Enterprise
Custom
100+ seats
- SSO
- Unlimited offices
- Priority support
- Custom integrations
How Dialpad's pricing compares
At $15/mo, Dialpad is the most affordable of its 4 direct competitors.
Entry paid plan, monthly. Pricing checked Jul 14, 2026.
Reviews
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4.3/5
Across 4,938 verified user reviews on G2, Capterra
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Dialpad FAQ
How does Dialpad enhance customer service operations?
Dialpad enhances customer service through real-time AI tools like call transcription, sentiment analysis, and AI Live Coach Cards for agent training. It also provides AI agents that can autonomously handle complex workflows such as scheduling appointments and processing orders across various communication channels.
Which teams benefit most from using Dialpad?
Dialpad is designed for customer service and sales teams, as well as businesses with remote or distributed employees. It helps these teams streamline internal communications, improve outbound sales efforts, and manage customer interactions efficiently.
How is Dialpad's pricing structured?
Dialpad offers a free tier for basic use, with paid plans available that unlock more features and higher usage limits. This allows businesses to scale their investment as their needs grow.
Can Dialpad integrate with existing CRM systems?
Yes, Dialpad offers integrations with popular CRM systems such as Salesforce and Zendesk. These integrations help streamline workflows and provide a more unified view of customer interactions.
What kind of AI capabilities does Dialpad offer for sales teams?
For sales teams, Dialpad provides AI Playbooks and AI Scorecards to improve performance and ensure quality assurance. It also includes real-time call transcription and sentiment analysis to help agents during live calls.
How does Dialpad compare to RingCentral for unified communications?
Dialpad offers a modern interface and excellent AI transcription capabilities, which are key differentiators for its unified communications platform. It also emphasizes enterprise-grade trust with certifications like HIPAA compliance and SOC 2.
What are the primary limitations of Dialpad?
Dialpad's primary limitations include varying call quality and limited international support. Additionally, while it offers a free tier, more advanced features and usage require a paid plan.
Source: dialpad.com