Dialpad is an AI-powered platform offering a comprehensive customer experience stack, including contact center solutions, unified communications, and AI agents. It caters to businesses looking to enhance customer service, boost outbound sales, and streamline internal communications through real-time AI tools, insights, and automations. The platform provides features like real-time call transcription, sentiment analysis, AI Live Coach Cards for agent training, AI Scorecards for QA, and AI Playbooks for sales teams. It also offers robust workforce management capabilities, integrations with popular CRMs like Salesforce and Zendesk, and an IVR system for efficient call routing. Dialpad is designed for scalability, reliability, and cost-efficiency, making it suitable for small teams to large enterprises with remote or distributed employees. Dialpad's AI agents can autonomously handle complex workflows like scheduling appointments, processing orders, and managing refunds across various channels (voice, chat, SMS, email), ensuring consistent customer experiences and reducing the need for human intervention. The platform emphasizes enterprise-grade trust with HIPAA compliance, SOC 2 certification, immutable audit logs, and PII protection.

Available on: Web

Louis Corneloup Updated May 26, 2026 · how we evaluate Source dialpad.com ↗

Ratings Across the Web

4.2 (7,931 reviews)

Dialpad holds an aggregate rating of 4.2 out of 5 from 7,931 reviews across G2, Capterra and Trustpilot, last checked September 17, 2026.

Trustpilot 3,156 reviews

4/5

Ratings aggregated from independent review platforms. Learn more

Key Features

Voice calls
Video meetings
SMS
AI transcription
Coaching
Analytics
Integrations

Pricing Plans

14-day Free Trial

Pricing checked Oct 3, 2026

Dialpad plans and prices, checked October 2026
Plan	Price	Details
Standard Popular	$15/month per user	Annual ($27 monthly) Unlimited calling US/CA SMS/MMS AI transcription +1 more Show less Google/M365 integration
Pro	$25/month per user	Annual ($35 monthly) CRM integrations Multi-office support Advanced analytics +1 more Show less Open APIs
Enterprise	Custom	100+ seats SSO Unlimited offices Priority support +1 more Show less Custom integrations

Calculate your cost View full pricing

Is Dialpad worth the price?

Good value

Dialpad offers solid VoIP with AI features at competitive pricing.

Watch for hidden costs on SMS and international calls.

Hidden Costs & Gotchas

SMS overage charges

Full Dialpad pricing: every plan, hidden costs and alternatives

How Dialpad's pricing compares

At $15/user/mo, Dialpad is the most affordable of its 4 comparable direct competitors.

Dialpad

$15

$24

$30

$71

$119

Entry paid plan, monthly, per user. Pricing checked Oct 3, 2026.

Reviews

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4.2/5

Across 7,931 verified user reviews on G2, Trustpilot, Capterra

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Best Dialpad Alternatives

Top alternatives based on features, pricing, and user needs.

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Still deciding?

Most buyers shortlist 2 or 3 tools before committing. Pull a side-by-side comparison or browse the full alternatives shortlist below.

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Dialpad FAQ

How does Dialpad enhance customer service operations?

Dialpad enhances customer service through real-time AI tools like call transcription, sentiment analysis, and AI Live Coach Cards for agent training. It also provides AI agents that can autonomously handle complex workflows such as scheduling appointments and processing orders across various communication channels.

Which teams benefit most from using Dialpad?

Dialpad is designed for customer service and sales teams, as well as businesses with remote or distributed employees. It helps these teams streamline internal communications, improve outbound sales efforts, and manage customer interactions efficiently.

How is Dialpad's pricing structured?

Dialpad offers a free tier for basic use, with paid plans available that unlock more features and higher usage limits. This allows businesses to scale their investment as their needs grow.

Can Dialpad integrate with existing CRM systems?

Yes, Dialpad offers integrations with popular CRM systems such as Salesforce and Zendesk. These integrations help streamline workflows and provide a more unified view of customer interactions.

What kind of AI capabilities does Dialpad offer for sales teams?

For sales teams, Dialpad provides AI Playbooks and AI Scorecards to improve performance and ensure quality assurance. It also includes real-time call transcription and sentiment analysis to help agents during live calls.

How does Dialpad compare to RingCentral for unified communications?

Dialpad offers a modern interface and excellent AI transcription capabilities, which are key differentiators for its unified communications platform. It also emphasizes enterprise-grade trust with certifications like HIPAA compliance and SOC 2.

What are the primary limitations of Dialpad?

Dialpad's primary limitations include varying call quality and limited international support. Additionally, while it offers a free tier, more advanced features and usage require a paid plan.

Source: dialpad.com

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