Dialpad vs Giga ML: Which Should You Choose in 2026?
Choosing between Dialpad and Giga ML comes down to understanding what each tool does best. This comparison breaks down the key differences so you can make an informed decision based on your specific needs, not marketing claims.
By Toolradar Team · Last updated February 28, 2026 · Methodology
Short on time? Here's the quick answer
We've tested both tools. Here's who should pick what:
Dialpad
AI-powered Contact Center and Unified Communications platform for customer service and sales.
Best for you if:
- • You want the higher-rated option (8.4/10 vs 0.0/10)
- • You want to try before committing
- • You need transcription features specifically
- • AI-powered business communications
- • Voice, video, and messaging
Giga ML
AI agents for enterprise support that talk like humans and handle millions of calls.
Best for you if:
- • You need call center features specifically
- • Deploys highly customizable AI agents for enterprise support in two weeks.
- • Utilizes Agent Canvas for building, governing, and scaling multi-modal AI agents.
| At a Glance |  Dialpad |  Giga ML |
|---|---|---|
Price | Free + Paid | Paid |
Best For | Transcription | Call Center |
Rating | 84/100 | —/100 |
| Feature | Dialpad | Giga ML |
|---|---|---|
| Pricing Model | Freemium | Paid |
| Editorial Score | 84 | — |
| Community Rating | No ratings yet | No ratings yet |
| Total Reviews | 0 | 0 |
| Community Upvotes | 0 | 0 |
| Categories | TranscriptionCall Center | Call CenterAI Agents |
How Dialpad and Giga ML Compare
Dialpad
AI-powered Contact Center and Unified Communications platform for customer service and sales.
Free tier available · 84/100 score
Giga ML
AI agents for enterprise support that talk like humans and handle millions of calls.
Paid
Dialpad is a transcription tool. Giga ML is in call center.
Who Should Use What?
On a budget?
Dialpad has a free tier. Giga ML is paid only.
Go with: Dialpad
Want the highest-rated option?
Dialpad scores 84/100. Giga ML is unrated.
Go with: Dialpad
Value user reviews?
Neither has user reviews yet.
Go with: Dialpad
3 Questions to Help You Decide
What's your budget?
Dialpad is freemium. Giga ML is paid. Dialpad lets you start free.
What's your use case?
Dialpad is a transcription tool. Giga ML is in call center. Pick the category that matches your needs.
How important are ratings?
Not all tools have been rated yet.
Key Takeaways
Dialpad
- Higher score: 84/100 vs unrated
- Free tier available
- Our pick for this comparison
Giga ML
- Better fit for call center
The Bottom Line
Dialpad (84/100) is our pick.
Frequently Asked Questions
Is Dialpad or Giga ML better?
Dialpad scores 84/100 in our evaluation. Dialpad is freemium and Giga ML is paid.
What are Dialpad and Giga ML used for?
Dialpad: AI-powered Contact Center and Unified Communications platform for customer service and sales.. Giga ML: AI agents for enterprise support that talk like humans and handle millions of calls..
What does Dialpad cost vs Giga ML?
Dialpad is freemium (free tier + paid plans). Giga ML is a paid tool. Visit their websites for detailed pricing.