Parloa
UnclaimedAI Agent Management Platform for contact centers, transforming customer conversations into lasting loyalty.
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TL;DR - Parloa
- Manages AI agents for enterprise customer service.
- Handles high-volume customer conversations with speed and precision.
- Focuses on improving customer loyalty and operational efficiency.
Pricing: Paid only
Best for: Enterprises & pros
Pros & Cons
Pros
- Transforms reactive customer support into proactive relationships
- Engineered for reliability and built for scale
- Demonstrated success in workload reduction and NPS increase for clients
Cons
- No publicly available pricing information
- Requires enterprise-level implementation
Key Features
AI agent lifecycle orchestration (Design, Test, Scale, Optimize, Play)Personalized customer experience creationHigh-volume and high-stakes environment supportReal-time translation accuracyCompliance with ISO 27001:2022, ISO 17442:2020, SOC 2 Type 1 & 2, PCI DSS, HIPAA, DORA
Pricing
Paid
Parloa offers paid plans. Visit their website for current pricing details.
About Parloa
By Toolradar Team·
Parloa provides an AI Agent Management Platform designed for enterprise customer service. It enables organizations to deploy advanced AI agents that handle millions of customer conversations with speed and precision, aiming to improve service at scale, increase customer loyalty, and unlock new revenue opportunities. The platform focuses on creating personalized, preemptive, and seamless customer experiences that deepen over time.
This platform is built for high-volume, high-stakes environments, offering solutions for various industries and use cases such as scheduling, refunds, and recommendations. It orchestrates the full AI agent lifecycle, from design and testing to scaling and optimization, ensuring reliability and scalability. Parloa's approach moves beyond rule-based dialogues to deliver truly individual and customized conversations, helping companies turn reactive customer support into proactive, long-term relationships.
Parloa is committed to security, privacy, and compliance, holding certifications such as ISO 27001:2022, SOC 2 Type 1 and 2, PCI DSS, HIPAA, and DORAB. It serves leading global brands like Allianz, Booking.com, and IKEA, and is backed by prominent investors and angel investors from major tech companies.
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Parloa FAQ
What types of customer service tasks can Parloa's AI agents handle?
Parloa's AI agents are capable of handling a wide range of customer service tasks, including scheduling, processing refunds, providing recommendations, and managing general inquiries across various channels.
How does Parloa ensure the security and privacy of customer data?
Parloa is committed to security, privacy, and compliance, holding certifications such as ISO 27001:2022, ISO 17442:2020, SOC 2 Type 1 and 2, PCI DSS, HIPAA, and DORA, ensuring robust data protection measures.
Can Parloa's AI agents integrate with existing customer service infrastructure?
The platform is built to orchestrate the full AI agent lifecycle, implying integration capabilities to deliver value faster within existing enterprise environments, though specific integration details are not provided.
What is the primary goal of Parloa Labs?
Parloa Labs aims to advance the science and practice of artificial intelligence by conducting research grounded in real-world deployments, sharing knowledge openly, and focusing on responsible AI development.
How does Parloa measure the success of its AI agent implementations?
Parloa measures success through metrics such as workload reduction at the switchboard, NPS increase, stronger customer relationships, real-time translation accuracy, and reduced phone time for staff.
Source: parloa.com