Parloa vs Dialpad: Which Should You Choose in 2026?
Choosing between Parloa and Dialpad comes down to understanding what each tool does best. This comparison breaks down the key differences so you can make an informed decision based on your specific needs, not marketing claims.
By Toolradar Team · Last updated February 22, 2026 · Methodology
Short on time? Here's the quick answer
We've tested both tools. Here's who should pick what:
Parloa
AI Agent Management Platform for contact centers, transforming customer conversations into lasting loyalty.
Best for you if:
- • You need call center features specifically
- • Manages AI agents for enterprise customer service.
- • Handles high-volume customer conversations with speed and precision.
Dialpad
AI-powered Contact Center and Unified Communications platform for customer service and sales.
Best for you if:
- • You want the higher-rated option (8.4/10 vs 0.0/10)
- • You want to try before committing
- • You need transcription features specifically
- • AI-powered business communications
- • Voice, video, and messaging
| At a Glance |  Parloa |  Dialpad |
|---|---|---|
Price | Paid | Free + Paid |
Best For | Call Center | Transcription |
Rating | —/100 | 84/100 |
| Feature | Parloa | Dialpad |
|---|---|---|
| Pricing Model | Paid | Freemium |
| Editorial Score | — | 84 |
| Community Rating | No ratings yet | No ratings yet |
| Total Reviews | 0 | 0 |
| Community Upvotes | 0 | 0 |
| Categories | Call CenterAI Agents | TranscriptionCall Center |
How Parloa and Dialpad Compare
Parloa
AI Agent Management Platform for contact centers, transforming customer conversations into lasting loyalty.
Paid
Dialpad
AI-powered Contact Center and Unified Communications platform for customer service and sales.
Free tier available · 84/100 score
Parloa is a call center tool. Dialpad is in transcription.
Who Should Use What?
On a budget?
Dialpad has a free tier. Parloa is paid only.
Go with: Dialpad
Want the highest-rated option?
Dialpad scores 84/100. Parloa is unrated.
Go with: Dialpad
Value user reviews?
Neither has user reviews yet.
Go with: Dialpad
3 Questions to Help You Decide
What's your budget?
Parloa is paid. Dialpad is freemium. Dialpad lets you start free.
What's your use case?
Parloa is a call center tool. Dialpad is in transcription. Pick the category that matches your needs.
How important are ratings?
Not all tools have been rated yet.
Key Takeaways
Dialpad
- Higher score: 84/100 vs unrated
- Free tier available
- Our pick for this comparison
Parloa
- Better fit for call center
The Bottom Line
Dialpad (84/100) is our pick.
Frequently Asked Questions
Is Parloa or Dialpad better?
Dialpad scores 84/100 in our evaluation. Parloa is paid and Dialpad is freemium.
What are Parloa and Dialpad used for?
Parloa: AI Agent Management Platform for contact centers, transforming customer conversations into lasting loyalty.. Dialpad: AI-powered Contact Center and Unified Communications platform for customer service and sales..
What does Parloa cost vs Dialpad?
Parloa is a paid tool. Dialpad is freemium (free tier + paid plans). Visit their websites for detailed pricing.