Alternatives

Best Dialpad alternatives in 2026

Data compiled by Toolradar Updated November 1, 2026 How we rate

Cite this list: Toolradar, best Dialpad alternatives 2026, toolradar.com/alternatives/dialpad

5 direct alternatives to Dialpad and 3 more tools in the same category, compared on pricing, features, and best-for use cases. Pick the right replacement without the marketing fluff.

Quick answer

Talkdesk is the top alternative to Dialpad on our list, followed by NICE CXone and Five9.
None of the 8 alternatives has a free plan.
Highest rated: Talkdesk, 4.4 out of 5 from 3,399 ratings, Sep 2026.

Publications that cover the tools tracked here

8 alternatives
5 direct

Talkdesk
#1 Top pick
AI-powered cloud contact center
Starting price
From $85 /mo
Cheapest paid plan, monthly, as of November 2026
4.4 /5 across SourceForge, G2 and Capterra · 3,399 ratings, Sep 2026
Our take
Best overall
Read the review
NICE CXone
#2
Cloud contact center with omnichannel, WFO, analytics, and AI
Starting price
From $110 /mo
Cheapest paid plan, monthly, as of November 2026
4.3 /5 across G2 and Capterra · 2,311 ratings, Sep 2026
Read the review
Five9
#3
Intelligent cloud contact center
Starting price
From $119 /mo
Cheapest paid plan, monthly, as of November 2026
4.1 /5 across G2 and Capterra · 1,109 ratings, Sep 2026
Read the review

Dialpad vs 8 alternatives

Dialpad and its alternatives compared on starting price (cheapest paid plan, monthly, as of November 2026), free plan and average user rating, and how directly each replaces it.
Tool	Starting price (Nov 2026)	Free plan	Rating	Fit
Dialpad Compared tool	Price: $15/mo	Free plan: No	4.2 out of 5, from 7,931 ratings across G2, Capterra and Trustpilot (7,931)
Talkdesk	Price: $85/mo	Free plan: No	4.4 out of 5, from 3,399 ratings across SourceForge, G2 and Capterra (3,399)	Direct alternative
NICE CXone	Price: $110/mo	Free plan: No	4.3 out of 5, from 2,311 ratings across G2 and Capterra (2,311)	Direct alternative
Five9	Price: $119/mo	Free plan: No	4.1 out of 5, from 1,109 ratings across G2 and Capterra (1,109)	Direct alternative
RingCentral	Price: $30/mo	Free plan: No	n/a	Direct alternative
8x8	Price: $24/mo	Free plan: No	n/a	Direct alternative
Ringover	Price: $19/mo	Free plan: No	4.4 out of 5, from 2,460 ratings across Trustpilot, G2 and Capterra (2,460)	Same category as Dialpad
Genesys Cloud	Price: $75/mo	Free plan: No	4.3 out of 5, from 2,308 ratings across TrustRadius, G2 and Capterra (2,308)	Same category as Dialpad
CloudTalk	Price: $25/mo	Free plan: No	4.4 out of 5, from 1,914 ratings across SourceForge and G2 (1,914)	Same category as Dialpad

Why people consider alternatives to Dialpad

Dialpad is an AI-powered platform offering a comprehensive customer experience stack, including contact center solutions, unified communications, and AI agents.

Teams most often switch away when one of these starts to bite:

Pricing at scale as usage or premium tiers add up.
Missing integrations with the rest of your stack.
Performance or scale limits as your needs grow.
A specific feature gap you have hit in call center.

The 5 direct alternatives below cover the same core job (call center) with different trade-offs. The 3 tools marked "Same category as Dialpad" fit the category but replace Dialpad less directly.

See full Dialpad review Best call center tools How we rank

Dialpad by the numbers

Toolradar data: Dialpad's entry paid plan ($15/user/mo, billed monthly) ranks #3 of 14 for price among the Call Center tools with a verified entry price per user, where the median is $49.50/user/mo. It is listed as an alternative to 42 other tools on Toolradar, ranking #1 of 56 in Call Center. As of Nov 2026.

Dialpad compared with 56 Call Center tools on Toolradar, as of Nov 2026
Metric	Dialpad	Peer median	Position (1 is best)
Entry paid plan	$15/user/mo, billed monthly	$49.50/user/mo	#3 of 14 tools priced per user, verified price
Free plan	Yes	14% have one	n/a
Listed as an alternative to	42 tools	3	#1 of 56
Integrations listed	3	3	#5 of 9 (joint) tools with at least one integration recorded
User rating	4.2/5 (across the web, 7,931 ratings)	4.3/5	#21 of 29 (joint) tools with 20+ reviews
Compare-page visits, last 30 days	55 visits	28	#1 of 9 tools with 20+ compare-page visits

Listed as an alternative to: #1 on 2026-10-16 to #1 on 2026-11-02 (rank among 56 tools, 1 is best).

Each position is counted among the tools that have data for that row, as noted under it. A lower entry price ranks higher; prices are read on vendor pages and compared only with tools priced on the same basis. All Call Center data · How we compute this. Advertising and placement fees are not inputs to any position. Visit counts include visits from every source.

Cite this: Toolradar, “Dialpad by the numbers”, Nov 2026.

Call Center leaderboards from Toolradar data

Toolradar ranks Call Center tools on one measure at a time, only where at least 8 tools have data. As of Nov 2026.

CSV

Lowest entry price, plans with no stated unit

Cheapest standard paid plan per month (annual prices divided by 12), read on vendor pages and compared only with tools priced on the same basis.

Counted among 17 tools with no stated price unit, verified price.

Lowest entry price, plans with no stated unit, Call Center tools on Toolradar, as of Nov 2026
#	Tool	Entry plan
1	Callyzer	$7/mo, billed monthly
2	KaiCalls	$10/mo, billed monthly
3	Grasshopper	$14/mo, billed monthly
4	Liveagent	$15/mo, billed monthly
5	Comcent	$20/mo, billed monthly

Lowest entry price, per-user plans

Cheapest standard paid plan per month (annual prices divided by 12), read on vendor pages and compared only with tools priced on the same basis.

Counted among 14 tools priced per user, verified price.

Lowest entry price, per-user plans, Call Center tools on Toolradar, as of Nov 2026
#	Tool	Entry plan
1	Calilio	$12/user/mo, billed monthly
1	KrispCall	$12/user/mo, billed yearly
3	Dialpad	$15/user/mo, billed monthly
4	CallHippo	$18/user/mo, billed yearly
5	Ringover	$19/user/mo, billed monthly

A position exists only when at least 8 tools have data for that metric. 31 of 56 Call Center tools have a verified price; the others publish none we could read (often "contact sales"). Advertising and placement fees are not inputs to any position. Visit counts include visits from every source. How we compute this. Cite this: Toolradar, “Call Center leaderboards”, Nov 2026. Data licensed CC BY 4.0. All Call Center statistics.

8 alternatives to Dialpad

Direct alternatives come first, ranked by G2 and Capterra ratings, media mentions, and editor review. Tools marked "Same category as Dialpad" follow, ranked the same way.

Frequently asked questions

What is the best alternative to Dialpad?

Based on real-signal scoring (G2 and Capterra ratings, media mentions, and editorial review), the top alternatives to Dialpad are Talkdesk, NICE CXone, Five9. Each solves the same core job with different trade-offs on pricing, features, and integrations.

Is there a free alternative to Dialpad?

Most Dialpad alternatives offer paid plans, though some include free tiers or trials. Check the pricing pill on each alternative below.

Why do people look for Dialpad alternatives?

Common reasons teams switch away from Dialpad: pricing that scales aggressively, missing integrations with the rest of their stack, performance or scale limits, or a specific feature gap in call center. The alternatives on this page solve the same core problem with different trade-offs.

Side-by-side comparisons

In-depth comparison pages for Dialpad versus each alternative.

Dialpad vs Talkdesk Dialpad vs NICE CXone Dialpad vs Five9 Dialpad vs RingCentral Dialpad vs 8x8

Improve Your Thinking Patterns Using ChatGPT cover

$99 Free with your review

Review Dialpad, get a free AI guide

Share your experience and we will send you Improve Your Thinking Patterns Using ChatGPT, free.

Write a review

Still considering Dialpad?

See the full review, pricing breakdown, and community feedback before you decide.

Full Dialpad review Visit Dialpad

Top 3 alternatives to Dialpad

Talkdesk

NICE CXone

Five9