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Tracked since2026
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The Bottom Line

Entry price

From $24/mo

Biggest pro

All-in-one platform

Biggest con

Complex pricing

What is 8x8?

Editorial review
8x8 is a cloud-based communications platform offering VoIP phone systems, video conferencing, team messaging, and contact center solutions for businesses.

Pros & Cons

Pros

  • All-in-one platform
  • Global reach
  • Good uptime

Cons

  • Complex pricing
  • Learning curve

Key Features

Cloud phone systemVideo meetingsContact centerTeam messagingAnalyticsIntegrations

Pricing Plans

30-day Free Trial

Pricing checked Aug 3, 2026

X2

$24/user/month

  • Voice calling
  • Video meetings
  • Team messaging
  • Voicemail
Most Popular

X4

$44/user/month

  • Unlimited internal calls
  • Advanced analytics
  • Supervisor tools
  • Quality management

X6

$85/user/month

  • Contact center
  • Skills-based routing
  • Post-call surveys
  • CRM integrations

X8

Custom

  • Full contact center
  • Quality management
  • Speech analytics
  • Workforce management

Is 8x8 worth the price?

70/100

8x8's pricing for X2 at $24/user/month is competitive for basic unified communications.

However, the jump to X4 at $44/user/month and especially X6 at $85/user/month for contact center features can become expensive quickly for larger teams. It's best for businesses needing an integrated UCaaS and CCaaS solution, particularly those prioritizing advanced analytics and supervisor tools.

Hidden Costs & Gotchas

Potential for higher costs with advanced features

Custom pricing for X8 means unknown costs

Possible integration fees for CRM connections

How 8x8 Compares to Competitors

Compared to RingCentral, which offers basic plans starting around $20-30/user/month, 8x8's X2 at $24/user/month is comparable. However, for full contact center capabilities, competitors like Five9 or Genesys often have more transparent, albeit potentially higher, pricing structures for enterprise-grade features, making 8x8's X6 at $85/user/month a mid-range option.

How 8x8's pricing compares

At $24/mo, 8x8 is mid-range of its 4 direct competitors ($15 to $119/mo across the set).

Entry paid plan, monthly. Pricing checked Aug 3, 2026.

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