Cloud contact center and communications platform
Visit WebsiteThe Bottom Line
Entry price
From $24/mo
Biggest pro
All-in-one platform
Biggest con
Complex pricing
What is 8x8?
Pros & Cons
Pros
- All-in-one platform
- Global reach
- Good uptime
Cons
- Complex pricing
- Learning curve
Key Features
Pricing Plans
30-day Free TrialPricing checked Aug 3, 2026
X2
$24/user/month
- Voice calling
- Video meetings
- Team messaging
- Voicemail
X4
$44/user/month
- Unlimited internal calls
- Advanced analytics
- Supervisor tools
- Quality management
X6
$85/user/month
- Contact center
- Skills-based routing
- Post-call surveys
- CRM integrations
X8
Custom
- Full contact center
- Quality management
- Speech analytics
- Workforce management
Is 8x8 worth the price?
8x8's pricing for X2 at $24/user/month is competitive for basic unified communications.
However, the jump to X4 at $44/user/month and especially X6 at $85/user/month for contact center features can become expensive quickly for larger teams. It's best for businesses needing an integrated UCaaS and CCaaS solution, particularly those prioritizing advanced analytics and supervisor tools.
Hidden Costs & Gotchas
Potential for higher costs with advanced features
Custom pricing for X8 means unknown costs
Possible integration fees for CRM connections
How 8x8 Compares to Competitors
Compared to RingCentral, which offers basic plans starting around $20-30/user/month, 8x8's X2 at $24/user/month is comparable. However, for full contact center capabilities, competitors like Five9 or Genesys often have more transparent, albeit potentially higher, pricing structures for enterprise-grade features, making 8x8's X6 at $85/user/month a mid-range option.
How 8x8's pricing compares
At $24/mo, 8x8 is mid-range of its 4 direct competitors ($15 to $119/mo across the set).
Entry paid plan, monthly. Pricing checked Aug 3, 2026.
Reviews
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