Is 8x8 worth the price?
8x8's pricing for X2 at $24/user/month is competitive for basic unified communications.
However, the jump to X4 at $44/user/month and especially X6 at $85/user/month for contact center features can become expensive quickly for larger teams. It's best for businesses needing an integrated UCaaS and CCaaS solution, particularly those prioritizing advanced analytics and supervisor tools.
Pricing Plans
30-day Free TrialX2
$24/user/month
- Voice calling
- Video meetings
- Team messaging
- Voicemail
X4
$44/user/month
- Unlimited internal calls
- Advanced analytics
- Supervisor tools
- Quality management
X6
$85/user/month
- Contact center
- Skills-based routing
- Post-call surveys
- CRM integrations
X8
Custom
- Full contact center
- Quality management
- Speech analytics
- Workforce management
Hidden Costs & Gotchas
Potential for higher costs with advanced features
Custom pricing for X8 means unknown costs
Possible integration fees for CRM connections
Which Plan Do You Need?
Small businesses needing UCaaS
Companies requiring advanced analytics
Organizations prioritizing integrated communications
How 8x8 Compares to Competitors
Compared to RingCentral, which offers basic plans starting around $20-30/user/month, 8x8's X2 at $24/user/month is comparable. However, for full contact center capabilities, competitors like Five9 or Genesys often have more transparent, albeit potentially higher, pricing structures for enterprise-grade features, making 8x8's X6 at $85/user/month a mid-range option.
8x8 Pricing FAQ
How much does 8x8 cost?
8x8 starts at $24/user/month on the X2 plan. It offers 3 paid tiers ranging from $24/user/month up to $85/user/month.
Does 8x8 have a free plan?
8x8 does not offer a permanent free plan. However, a free trial is available for 30 days.
Does 8x8 offer a free trial?
Yes, 8x8 offers a free trial lasting 30 days. No credit card is typically required to start the trial, though this may vary.
What is the cheapest 8x8 paid plan?
The cheapest paid plan for 8x8 is "X2" at $24/user/month. Key features include: Voice calling, Video meetings, Team messaging.
Is there a cheaper alternative to 8x8?
Yes. Popular alternatives to 8x8 include Aircall, Talkjs, Krisp. Free alternatives include Talkjs, Krisp. Compare them side-by-side on Toolradar.
How much does 8x8 cost for a team of 10?
For a team of 10 users on the X2 plan, 8x8 costs about $240/month, or $2,880/year. Larger teams may qualify for volume discounts on annual billing.
Cheaper alternatives to 8x8
Direct competitors with similar features. Many offer free tiers or lower per-seat pricing.
