NICE CXone Pricing 2026
Plans, costs, and free options for NICE CXone
Last updated: January 27, 2026
TL;DR: NICE CXone Pricing
Pricing Model
Paid
Starting Price
$71/mo
Free Option
Trial
Paid
Pricing Model
NICE CXone is a paid tool with various pricing tiers based on features and team size. Contact them or visit their website for detailed pricing.
Visit NICE CXone's website for current pricing
Free trial available
Available Plans
Digital Agent
$71/mo
- 30+ digital channels
- Agent workspace
- Basic reporting
Voice Agent
$94/mo
- Voice IVR
- Universal queue
- Voice recording
Omnichannel Agent
$110/mo
- Blended digital + voice
- Comprehensive recording
- Multi-channel routing
Complete Suite
$209/mo
- AI-driven analytics
- Advanced omnichannel
- Full automation
Free Alternatives to NICE CXone
Looking for a free option? Here are some alternatives with free plans:
Dialpad
FreemiumAI-powered Contact Center and Unified Communications platform for customer service and sales.
Freshdesk
FreemiumIntuitive customer support software
NICE CXone vs Competitors: Pricing Comparison
See how NICE CXone pricing compares to similar tools in Help Desk
| Tool | Free Tier | Starting Price | Score | |
|---|---|---|---|---|
NICE CXoneCurrent Cloud contact center platform | No | $71/mo | —/100 | Details → |
ZendeskTop Rated Complete customer service solution | No | $19/agent/month | 89/100 | Pricing → |
DialpadBest Value AI-powered Contact Center and Unified Co... | Yes | $15/mo | 84/100 | Pricing → |
Freshdesk Intuitive customer support software | Yes | $15/mo | 85/100 | Pricing → |
Prices shown are starting prices. Actual pricing may vary based on features and team size.
See all alternatives →NICE CXone Pricing FAQ
How much does NICE CXone cost?
NICE CXone offers the following plans: Digital Agent ($71/mo), Voice Agent ($94/mo), Omnichannel Agent ($110/mo), Complete Suite ($209/mo). A free trial is offered.
Is there a free version of NICE CXone?
NICE CXone does not have a permanent free plan, but offers a free trial to test the product.
Does NICE CXone offer a free trial?
Yes, NICE CXone offers a free trial so you can test before committing.
What are cheaper alternatives to NICE CXone?
Free or freemium alternatives include Dialpad, Freshdesk. View our full comparison to find the best value.