NICE CXone Pricing 2026
Plans, hidden costs, and alternatives compared
Cite this data: Toolradar, NICE CXone pricing verified Oct 2026, toolradar.com/tools/nice-cxone/pricing
NICE CXone starts at $71/user/month on the Digital Agent plan.
Verified Oct 2026. No official public pricing page; Toolradar is the public record.
Is NICE CXone worth the price?
NICE CXone's pricing, ranging from $71 to $209 per user/month, is on the higher end compared to many cloud contact center solutions, especially for the 'Complete Suite' at $209.
While the 'Digital Agent' at $71 offers a reasonable entry for digital-only, the 'Omnichannel Agent' at $110 provides a more balanced feature set for most businesses. This platform is best for large enterprises requiring robust, scalable, and AI-powered contact center capabilities.
Pricing Plans
Free TrialDigital Agent
$71/user/month
- 30+ digital channels
- Agent workspace
- Basic reporting
Voice Agent
$94/user/month
- Voice IVR
- Universal queue
- Voice recording
Omnichannel Agent
$110/user/month
- Blended digital + voice
- Comprehensive recording
- Multi-channel routing
Complete Suite
$209/user/month
- AI-driven analytics
- Advanced omnichannel
- Full automation
Hidden Costs & Gotchas
Minimum seat requirements often apply
How NICE CXone compares
Starting price from each tool's published plans.
| Tool | Starting price | Free plan |
|---|---|---|
| NICE CXone | $71/user/month | No |
| Freshdesk | $19/agent/month | No |
NICE CXone Pricing FAQ
How much does NICE CXone cost?
NICE CXone starts at $71/user/month on the Digital Agent plan. It offers 4 paid tiers ranging from $71/user/month to $209/user/month.
Does NICE CXone have a free plan?
NICE CXone does not offer a permanent free plan. A free trial is available.
Does NICE CXone offer a free trial?
Yes. NICE CXone offers a free trial.
What is the cheapest NICE CXone paid plan?
The cheapest paid plan for NICE CXone is "Digital Agent" at $71/user/month. Key features include: 30+ digital channels, Agent workspace, Basic reporting.
How much does NICE CXone cost for a team of 10?
For 10 users on the Digital Agent plan, NICE CXone is $710/month, or $8,520/year, at the published per-user rate.
NICE CXone alternatives
Direct competitors. Starting prices match the table above.
Sources
- No official public pricing page for NICE CXone. Figures verified Oct 2026 by Toolradar.
- Cite this data: Toolradar, NICE CXone pricing verified Oct 2026, toolradar.com/tools/nice-cxone/pricing
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