Alternatives

Best 8x8 alternatives in 2026

Data compiled by Toolradar Updated November 1, 2026 How we rate

Cite this list: Toolradar, best 8x8 alternatives 2026, toolradar.com/alternatives/8x8

6 direct alternatives to 8x8, compared on pricing, features, and best-for use cases. Pick the right replacement without the marketing fluff.

Quick answer

Dialpad is the top alternative to 8x8 on our list, followed by Talkdesk and NICE CXone.
None of the 6 alternatives has a free plan.
Highest rated: Talkdesk, 4.4 out of 5 from 3,399 ratings, Sep 2026.

Publications that cover the tools tracked here

6 alternatives

Dialpad
#1 Top pick
AI-powered Contact Center and Unified Communications platform for customer service and sales.
Starting price
From $15 /mo
Cheapest paid plan, monthly, as of November 2026
4.2 /5 across G2, Capterra and Trustpilot · 7,931 ratings, Sep 2026
Our take
Best overall
Read the review
Talkdesk
#2
AI-powered cloud contact center
Starting price
From $85 /mo
Cheapest paid plan, monthly, as of November 2026
4.4 /5 across SourceForge, G2 and Capterra · 3,399 ratings, Sep 2026
Our take
Highest rated
Read the review
NICE CXone
#3
Cloud contact center with omnichannel, WFO, analytics, and AI
Starting price
From $110 /mo
Cheapest paid plan, monthly, as of November 2026
4.3 /5 across G2 and Capterra · 2,311 ratings, Sep 2026
Read the review

8x8 vs 6 alternatives

8x8 and its alternatives compared on starting price (cheapest paid plan, monthly, as of November 2026), free plan and average user rating.
Tool	Starting price (Nov 2026)	Free plan	Rating
8x8 Compared tool	Price: $24/mo	Free plan: No	n/a
Dialpad	Price: $15/mo	Free plan: No	4.2 out of 5, from 7,931 ratings across G2, Capterra and Trustpilot (7,931)
Talkdesk	Price: $85/mo	Free plan: No	4.4 out of 5, from 3,399 ratings across SourceForge, G2 and Capterra (3,399)
NICE CXone	Price: $110/mo	Free plan: No	4.3 out of 5, from 2,311 ratings across G2 and Capterra (2,311)
Five9	Price: $119/mo	Free plan: No	4.1 out of 5, from 1,109 ratings across G2 and Capterra (1,109)
Vonage Contact Center	Price: Not published	Free plan: No	4.2 out of 5, from 174 ratings across G2 and Capterra (174)
RingCentral	Price: $30/mo	Free plan: No	n/a

Why people consider alternatives to 8x8

8x8 is a cloud-based communications platform offering VoIP phone systems, video conferencing, team messaging, and contact center solutions for businesses.

Teams most often switch away when one of these starts to bite:

Pricing at scale as usage or premium tiers add up.
Missing integrations with the rest of your stack.
Performance or scale limits as your needs grow.
A specific feature gap you have hit in call center.

The 6 alternatives below cover the same core job (call center) with different trade-offs.

See full 8x8 review Best call center tools How we rank

8x8 by the numbers

Toolradar data: 8x8's entry paid plan ($24/user/mo, billed monthly) ranks #18 of 18 for price among the Team Chat tools with a verified entry price per user, where the median is $5/user/mo. As of Nov 2026.

8x8 compared with 47 Team Chat tools on Toolradar, as of Nov 2026
Metric	8x8	Peer median	Position (1 is best)
Entry paid plan	$24/user/mo, billed monthly	$5/user/mo	#18 of 18 tools priced per user, verified price
Free plan	No	34 of 47 have one	n/a
Listed as an alternative to	10 tools	2	#10 of 47 (joint)
Compare-page visits, last 30 days	20 visits	33	#18 of 18 tools with 20+ compare-page visits

Listed as an alternative to: #10 on 2026-10-16 to #10 on 2026-11-02 (rank among 47 tools, 1 is best).

Each position is counted among the tools that have data for that row, as noted under it. A lower entry price ranks higher; prices are read on vendor pages and compared only with tools priced on the same basis. All Team Chat data · How we compute this. Advertising and placement fees are not inputs to any position. Visit counts include visits from every source.

Cite this: Toolradar, “8x8 by the numbers”, Nov 2026.

Call Center leaderboards from Toolradar data

Toolradar ranks Call Center tools on one measure at a time, only where at least 8 tools have data. As of Nov 2026.

CSV

Lowest entry price, plans with no stated unit

Cheapest standard paid plan per month (annual prices divided by 12), read on vendor pages and compared only with tools priced on the same basis.

Counted among 17 tools with no stated price unit, verified price.

Lowest entry price, plans with no stated unit, Call Center tools on Toolradar, as of Nov 2026
#	Tool	Entry plan
1	Callyzer	$7/mo, billed monthly
2	KaiCalls	$10/mo, billed monthly
3	Grasshopper	$14/mo, billed monthly
4	Liveagent	$15/mo, billed monthly
5	Comcent	$20/mo, billed monthly

Lowest entry price, per-user plans

Cheapest standard paid plan per month (annual prices divided by 12), read on vendor pages and compared only with tools priced on the same basis.

Counted among 14 tools priced per user, verified price.

Lowest entry price, per-user plans, Call Center tools on Toolradar, as of Nov 2026
#	Tool	Entry plan
1	Calilio	$12/user/mo, billed monthly
1	KrispCall	$12/user/mo, billed yearly
3	Dialpad	$15/user/mo, billed monthly
4	CallHippo	$18/user/mo, billed yearly
5	Ringover	$19/user/mo, billed monthly

A position exists only when at least 8 tools have data for that metric. 31 of 56 Call Center tools have a verified price; the others publish none we could read (often "contact sales"). Advertising and placement fees are not inputs to any position. Visit counts include visits from every source. How we compute this. Cite this: Toolradar, “Call Center leaderboards”, Nov 2026. Data licensed CC BY 4.0. All Call Center statistics.

6 alternatives to 8x8

Ranked by G2 and Capterra ratings, media mentions, and editor review, plus how directly they replace 8x8.

Frequently asked questions

What is the best alternative to 8x8?

Based on real-signal scoring (G2 and Capterra ratings, media mentions, and editorial review), the top alternatives to 8x8 are Dialpad, Talkdesk, NICE CXone. Each solves the same core job with different trade-offs on pricing, features, and integrations.

Is there a free alternative to 8x8?

There is no fully free alternative in this list. Dialpad is freemium: a permanent free tier plus paid plans (AI-powered Contact Center and Unified Communications platform for customer service and sales).

Why do people look for 8x8 alternatives?

Common reasons teams switch away from 8x8: pricing that scales aggressively, missing integrations with the rest of their stack, performance or scale limits, or a specific feature gap in call center. The alternatives on this page solve the same core problem with different trade-offs.

Side-by-side comparisons

In-depth comparison pages for 8x8 versus each alternative.

8x8 vs Dialpad 8x8 vs Talkdesk 8x8 vs NICE CXone 8x8 vs Five9 8x8 vs Vonage Contact Center 8x8 vs RingCentral

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