Toolradar Data
Call Center Tools Statistics 2026
Live data on Call Center software, computed from the Toolradar catalog. Ratings and review counts are aggregated across third-party review platforms (G2, Capterra, Trustpilot, SourceForge).
36
Call Center tools published and tracked on Toolradar as of August 19, 2026.
Last updated August 19, 2026. Reviewed by Louis Corneloup.
Key findings
- Toolradar tracks 36 Call Center tools as of August 19, 2026, 0% of its 10,235-tool directory.
- Call Center tools average 4.34 out of 5 across 28 rated tools and 28,157 reviews aggregated across third-party review platforms (G2, Capterra, Trustpilot, SourceForge).
- 17% of Call Center tools offer a free tier, 6 of 36.
- 35 Call Center tools were added to Toolradar during 2026, 97% of the category.
- Kixie is the highest-rated Call Center tool at 4.7 out of 5 from 1,169 reviews.
Source: Toolradar catalog, computed live on August 19, 2026.
Headline numbers
Call Center tools published on Toolradar
Source: Toolradar catalog, published status
Share of the whole Toolradar directory
Source: 36 of 10,235 published tools
User reviews across Call Center tools
Source: aggregated across third-party review platforms (G2, Capterra, Trustpilot, SourceForge), across 28 rated tools
Average Call Center tool rating, weighted by review volume
Source: aggregated across third-party review platforms (G2, Capterra, Trustpilot, SourceForge); unweighted mean 4.38 / 5 across 28 rated tools
Call Center tools added to the directory in 2026
Source: Toolradar createdAt, 97% of the category (directory add date, not vendor launch)
Pricing mix
How Call Center tools split between a free path (free, freemium, open-source) and strictly paid.
Tools that offer a free tier
Source: Toolradar pricing labels, 6 of 36 Call Center tools
Tools that are strictly paid
Source: Toolradar pricing labels, 30 of 36 Call Center tools
Where the reviews come from
Review volume for Call Center tools by third-party platform.
G2 reviews
Across 28 Call Center tools carrying a G2 profile
Capterra reviews
Across 23 Call Center tools carrying a Capterra profile
SourceForge reviews
Across 5 Call Center tools carrying a SourceForge profile
Trustpilot reviews
Across 1 Call Center tool carrying a Trustpilot profile
Highest-rated Call Center tools
Top-rated Call Center tools with at least 500 third-party reviews.
Kixie
1,169 reviews aggregated across third-party review platforms (G2, Capterra, Trustpilot, SourceForge)
Liveagent
2,860 reviews aggregated across third-party review platforms (G2, Capterra, Trustpilot, SourceForge)
Talkdesk
3,300 reviews aggregated across third-party review platforms (G2, Capterra, Trustpilot, SourceForge)
CloudTalk
2,072 reviews aggregated across third-party review platforms (G2, Capterra, Trustpilot, SourceForge)
Dialpad
4,938 reviews aggregated across third-party review platforms (G2, Capterra, Trustpilot, SourceForge)
Most reviewed Call Center tools
The Call Center tools carrying the most third-party reviews.
Dialpad
4.30 / 5 average, aggregated across third-party review platforms (G2, Capterra, Trustpilot, SourceForge)
RingCentral
4.30 / 5 average, aggregated across third-party review platforms (G2, Capterra, Trustpilot, SourceForge)
Talkdesk
4.40 / 5 average, aggregated across third-party review platforms (G2, Capterra, Trustpilot, SourceForge)
Liveagent
4.60 / 5 average, aggregated across third-party review platforms (G2, Capterra, Trustpilot, SourceForge)
CloudTalk
4.40 / 5 average, aggregated across third-party review platforms (G2, Capterra, Trustpilot, SourceForge)
Call Center growth in 2026
Explore Call Center tools
Methodology and sources
Every figure is computed live from the Toolradar catalog, published Call Center tools only. Ratings and review counts are aggregated across third-party review platforms (G2, Capterra, Trustpilot, SourceForge) and are not the site's own reviews. Added in 2026 means added to the Toolradar directory this year, not the vendor's launch date. Leaderboards apply a 500-review floor. See how we rate.