Toolradar Data
Call Center Tools Statistics 2026
Live data on Call Center software, computed from the Toolradar catalog. Ratings and review counts are aggregated across third-party review platforms (G2, Capterra, Trustpilot, SourceForge).
41
Call Center tools published and tracked on Toolradar as of October 4, 2026.
Last updated October 4, 2026. Reviewed by Louis Corneloup.
Key findings
- Toolradar tracks 41 Call Center tools as of October 4, 2026, 0% of its 10,902-tool directory.
- Call Center tools average 4.25 out of 5 across 28 rated tools and 27,228 reviews aggregated across third-party review platforms (G2, Capterra, Trustpilot, SourceForge).
- 15% of Call Center tools offer a free tier, 6 of 41.
- 40 Call Center tools were added to Toolradar during 2026, 98% of the category.
- Kixie is the highest-rated Call Center tool at 4.7 out of 5 from 1,174 reviews.
Source: Toolradar catalog, computed live on October 4, 2026.
Headline numbers
Call Center tools published on Toolradar
Source: Toolradar catalog, published status
Share of the whole Toolradar directory
Source: 41 of 10,902 published tools
User reviews across Call Center tools
Source: aggregated across third-party review platforms (G2, Capterra, Trustpilot, SourceForge), across 28 rated tools
Average Call Center tool rating, weighted by review volume
Source: aggregated across third-party review platforms (G2, Capterra, Trustpilot, SourceForge); unweighted mean 4.28 / 5 across 28 rated tools
Call Center tools added to the directory in 2026
Source: Toolradar createdAt, 98% of the category (directory add date, not vendor launch)
Pricing mix
How Call Center tools split between a free path (free, freemium, open-source) and strictly paid.
Tools that offer a free tier
Source: Toolradar pricing labels, 6 of 41 Call Center tools
Tools that are strictly paid
Source: Toolradar pricing labels, 35 of 41 Call Center tools
Where the reviews come from
Review volume for Call Center tools by third-party platform.
G2 reviews
Across 28 Call Center tools carrying a G2 profile
Capterra reviews
Across 15 Call Center tools carrying a Capterra profile
Trustpilot reviews
Across 2 Call Center tools carrying a Trustpilot profile
SourceForge reviews
Across 6 Call Center tools carrying a SourceForge profile
Highest-rated Call Center tools
Top-rated Call Center tools with at least 500 third-party reviews.
Kixie
1,174 reviews aggregated across third-party review platforms (G2, Capterra, Trustpilot, SourceForge)
Talkdesk
3,399 reviews aggregated across third-party review platforms (G2, Capterra, Trustpilot, SourceForge)
CloudTalk
1,914 reviews aggregated across third-party review platforms (G2, Capterra, Trustpilot, SourceForge)
NICE CXone
2,311 reviews aggregated across third-party review platforms (G2, Capterra, Trustpilot, SourceForge)
Aircall
2,126 reviews aggregated across third-party review platforms (G2, Capterra, Trustpilot, SourceForge)
Most reviewed Call Center tools
The Call Center tools carrying the most third-party reviews.
Dialpad
4.20 / 5 average, aggregated across third-party review platforms (G2, Capterra, Trustpilot, SourceForge)
Talkdesk
4.40 / 5 average, aggregated across third-party review platforms (G2, Capterra, Trustpilot, SourceForge)
Liveagent
4.00 / 5 average, aggregated across third-party review platforms (G2, Capterra, Trustpilot, SourceForge)
NICE CXone
4.30 / 5 average, aggregated across third-party review platforms (G2, Capterra, Trustpilot, SourceForge)
Aircall
4.30 / 5 average, aggregated across third-party review platforms (G2, Capterra, Trustpilot, SourceForge)
Call Center growth in 2026
Explore Call Center tools
Methodology and sources
Every figure is computed live from the Toolradar catalog, published Call Center tools only. Ratings and review counts are aggregated across third-party review platforms (G2, Capterra, Trustpilot, SourceForge) and are not the site's own reviews. Added in 2026 means added to the Toolradar directory this year, not the vendor's launch date. Leaderboards apply a 500-review floor. See how we rate.