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CallMiner

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Analyze 100% of customer conversations for CX, compliance, and performance

AnalyticsCustomer SupportTranscriptionCall Center
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Reviews onG2Capterra
233 reviews tracked·1 press mention

The Bottom Line

Entry price

Paid plans only

Biggest pro

Conversation analytics

Biggest con

Very expensive

TL;DR - CallMiner

  • Enterprise conversation intelligence platform with AI-powered speech analytics for contact centers
  • Analyzes 100% of omnichannel customer interactions with sentiment scoring and compliance monitoring
  • Leader in Forrester Wave 2025 with integrations for Five9, Salesforce, and Amazon Connect
Pricing: Paid only
Best for: Enterprises & pros
4.5/5 across review platforms

What is CallMiner?

Editorial review
CallMiner is an enterprise conversation analytics platform that uses AI to analyze customer interactions across voice calls, chat, email, and social media. Named a Leader in the Forrester Wave for Conversation Intelligence, CallMiner helps contact centers improve customer experience, ensure compliance, and optimize agent performance through deep analysis of every conversation. The platform transcribes and analyzes 100% of customer interactions, uncovering insights that sampling-based approaches miss. CallMiner uses natural language processing and machine learning to detect sentiment, identify topics, flag compliance issues, and surface coaching opportunities automatically. Real-time alerting enables supervisors to intervene during live calls when needed. CallMiner serves large contact centers in industries like financial services, healthcare, retail, and telecommunications where understanding customer conversations at scale directly impacts business outcomes. The platform integrates with major contact center platforms and CRM systems to embed insights into existing workflows.

Available on: Web

how we evaluateSourcecallminer.com ↗

Pros & Cons

Pros

  • Conversation analytics
  • Good for contact centers
  • AI features
  • Active development
  • Enterprise ready

Cons

  • Very expensive
  • Enterprise focus
  • Complex implementation
  • Learning curve
  • Support varies

Ratings Across the Web

4.5(233 reviews)

CallMiner holds an aggregate rating of 4.5 out of 5 from 233 reviews across G2 and Capterra, last checked March 18, 2026.

G2228 reviews
4.5/5
Capterra5 reviews
4.6/5

Ratings aggregated from independent review platforms. Learn more

Key Features

Conversation analyticsSpeech analysisCustomer insightsAgent performanceCompliance monitoringAI-powered

Pricing Plans

Pricing checked Aug 26, 2026

Quality Teams

$89/monthly

  • Per user pricing
  • Speech analytics
  • Without call recording
  • Basic analytics
  • Quality management

Enterprise - Hours

Contact sales

  • Per hours analyzed pricing
  • Voice and text interactions
  • Custom volume pricing
  • Advanced analytics
  • Full platform access

Enterprise - Seats

Contact sales

  • Per agent seat pricing
  • Three tier model
  • Full feature access
  • Custom integrations
  • Dedicated support
Calculate your costView full pricing

Is CallMiner worth the price?

75/100

CallMiner's pricing for the 'Quality Teams' tier at $89/user/month is fair for basic speech analytics, though it lacks call recording.

The Enterprise tiers, requiring 'Contact sales', suggest higher costs but offer comprehensive features. This structure is best for businesses needing scalable conversation analytics, from small teams to large enterprises.

Hidden Costs & Gotchas

Enterprise tiers require custom quotes

Potential minimums for Enterprise seats/hours

Annual commitment for Enterprise plans

Integration costs for custom setups

How CallMiner Compares to Competitors

Compared to competitors like Observe.AI, which often starts around $100-$150 per user for similar features, CallMiner's 'Quality Teams' at $89/user/month appears competitive for basic functionality. However, without transparent pricing for its Enterprise tiers, it's hard to directly compare against platforms like Gong or Chorus, which are known for premium pricing but offer extensive AI capabilities.

How CallMiner's pricing compares

At $89/mo, CallMiner is mid-range of its 2 direct competitors ($12 to $126.67/mo across the set).

KrispCall
$12
CallMiner
$89
Gong
$126.67

Entry paid plan, monthly. Pricing checked Aug 26, 2026.

Reviews

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4.5/5

Across 233 verified user reviews on G2, Capterra

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Best CallMiner Alternatives

Top alternatives based on features, pricing, and user needs.

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Observe.ai logo
Observe.aiPaid

AI Agents for customer experience: Automate interactions, augment agents, and analyze conversations.

4.5
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Google Cloud Contact Center AIPaid

AI-powered contact center platform

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Still deciding?

Most buyers shortlist 2 or 3 tools before committing. Pull a side-by-side comparison or browse the full alternatives shortlist below.

CallMiner vs GongHead-to-head: features, pricing, who winsCallMiner vs KrispCallHead-to-head: features, pricing, who winsCallMiner vs Observe.aiHead-to-head: features, pricing, who wins

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CallMiner FAQ

What channels does CallMiner analyze?

CallMiner analyzes voice calls, chat transcripts, email, SMS, social media messages, and support tickets. The platform provides unified analytics across all customer interaction channels, enabling omnichannel conversation intelligence.

How does CallMiner handle transcription?

CallMiner uses advanced speech recognition optimized for contact center audio quality. The platform supports multiple languages and can be trained on industry-specific terminology. Transcription accuracy continuously improves through machine learning.

What compliance use cases does CallMiner support?

CallMiner automatically monitors conversations for regulatory compliance including TCPA, FDCPA, PCI-DSS, HIPAA, and financial regulations. The platform flags risky language, missing disclosures, and script adherence issues, reducing compliance risk and audit costs.

How does CallMiner help with agent coaching?

CallMiner automatically scores calls and identifies coaching opportunities based on best practices, compliance requirements, and performance metrics. Supervisors receive prioritized coaching recommendations and can share specific call examples with agents.

Can CallMiner provide real-time alerts?

Yes, CallMiner offers real-time speech analytics that monitors live calls and triggers alerts for escalation triggers, compliance issues, or customer churn signals. Supervisors can intervene immediately rather than discovering issues after the fact.

Source: callminer.com

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