CallMiner vs Dialpad: Which Should You Choose in 2026?
Choosing between CallMiner and Dialpad comes down to understanding what each tool does best. This comparison breaks down the key differences so you can make an informed decision based on your specific needs, not marketing claims.
By Toolradar Team · Last updated February 28, 2026 · Methodology
Short on time? Here's the quick answer
We've tested both tools. Here's who should pick what:
CallMiner
Conversation analytics
Best for you if:
- • You want the higher-rated option (8.6/10 vs 8.4/10)
- • You need ai for customer service features specifically
- • Enterprise conversation intelligence platform with AI-powered speech analytics for contact centers
- • Analyzes 100% of omnichannel customer interactions with sentiment scoring and compliance monitoring
Dialpad
AI-powered Contact Center and Unified Communications platform for customer service and sales.
Best for you if:
- • You want to try before committing
- • You need transcription features specifically
- • AI-powered business communications
- • Voice, video, and messaging
| At a Glance |  CallMiner |  Dialpad |
|---|---|---|
Price | Paid | Free + Paid |
Best For | AI for Customer Service | Transcription |
Rating | 86/100 | 84/100 |
| Feature | CallMiner | Dialpad |
|---|---|---|
| Pricing Model | Paid | Freemium |
| Editorial Score | 86 | 84 |
| Community Rating | No ratings yet | No ratings yet |
| Total Reviews | 0 | 0 |
| Community Upvotes | 0 | 0 |
| Categories | AI for Customer Service | TranscriptionCall Center |
How CallMiner and Dialpad Compare
CallMiner
Conversation analytics
Paid · 86/100 score
Dialpad
AI-powered Contact Center and Unified Communications platform for customer service and sales.
Free tier available · 84/100 score
CallMiner is a ai for customer service tool. Dialpad is in transcription.
Who Should Use What?
On a budget?
Dialpad has a free tier. CallMiner is paid only.
Go with: Dialpad
Want the highest-rated option?
CallMiner: 86/100. Dialpad: 84/100.
Go with: CallMiner
Value user reviews?
Neither has user reviews yet.
Go with: CallMiner
3 Questions to Help You Decide
What's your budget?
CallMiner is paid. Dialpad is freemium. Dialpad lets you start free.
What's your use case?
CallMiner is a ai for customer service tool. Dialpad is in transcription. Pick the category that matches your needs.
How important are ratings?
CallMiner scores higher: 86/100 vs 84/100.
Key Takeaways
CallMiner
- Higher score: 86/100 vs 84
- Our pick for this comparison
Dialpad
- Has a free tier
- Better fit for transcription
The Bottom Line
CallMiner (86/100) is our pick. Dialpad has a free tier if you want to test without paying.
Frequently Asked Questions
Is CallMiner or Dialpad better?
CallMiner scores 86/100 in our evaluation. CallMiner is paid and Dialpad is freemium.
What are CallMiner and Dialpad used for?
CallMiner: Conversation analytics. Dialpad: AI-powered Contact Center and Unified Communications platform for customer service and sales..
What does CallMiner cost vs Dialpad?
CallMiner is a paid tool. Dialpad is freemium (free tier + paid plans). Visit their websites for detailed pricing.