CallMiner vs Parloa: Which Should You Choose in 2026?
Choosing between CallMiner and Parloa comes down to understanding what each tool does best. This comparison breaks down the key differences so you can make an informed decision based on your specific needs, not marketing claims.
By Toolradar Team · Last updated February 28, 2026 · Methodology
Short on time? Here's the quick answer
We've tested both tools. Here's who should pick what:
CallMiner
Conversation analytics
Best for you if:
- • You want the higher-rated option (8.6/10 vs 0.0/10)
- • You need ai for customer service features specifically
- • Enterprise conversation intelligence platform with AI-powered speech analytics for contact centers
- • Analyzes 100% of omnichannel customer interactions with sentiment scoring and compliance monitoring
Parloa
AI Agent Management Platform for contact centers, transforming customer conversations into lasting loyalty.
Best for you if:
- • You need call center features specifically
- • Manages AI agents for enterprise customer service.
- • Handles high-volume customer conversations with speed and precision.
| At a Glance |  CallMiner |  Parloa |
|---|---|---|
Price | Paid | Paid |
Best For | AI for Customer Service | Call Center |
Rating | 86/100 | —/100 |
| Feature | CallMiner | Parloa |
|---|---|---|
| Pricing Model | Paid | Paid |
| Editorial Score | 86 | — |
| Community Rating | No ratings yet | No ratings yet |
| Total Reviews | 0 | 0 |
| Community Upvotes | 0 | 0 |
| Categories | AI for Customer Service | Call CenterAI Agents |
How CallMiner and Parloa Compare
CallMiner
Conversation analytics
Paid · 86/100 score
Parloa
AI Agent Management Platform for contact centers, transforming customer conversations into lasting loyalty.
Paid
CallMiner is a ai for customer service tool. Parloa is in call center.
Who Should Use What?
On a budget?
Both are paid. Compare plans on their websites.
Go with: CallMiner
Want the highest-rated option?
CallMiner scores 86/100. Parloa is unrated.
Go with: CallMiner
Value user reviews?
Neither has user reviews yet.
Go with: CallMiner
3 Questions to Help You Decide
What's your budget?
Both are paid. Pricing won't help you decide here.
What's your use case?
CallMiner is a ai for customer service tool. Parloa is in call center. Pick the category that matches your needs.
How important are ratings?
Not all tools have been rated yet.
Key Takeaways
CallMiner
- Higher score: 86/100 vs unrated
- Our pick for this comparison
Parloa
- Better fit for call center
The Bottom Line
CallMiner (86/100) is our pick.
Frequently Asked Questions
Is CallMiner or Parloa better?
CallMiner scores 86/100 in our evaluation. Both are paid.
What are CallMiner and Parloa used for?
CallMiner: Conversation analytics. Parloa: AI Agent Management Platform for contact centers, transforming customer conversations into lasting loyalty..
What does CallMiner cost vs Parloa?
CallMiner is a paid tool. Parloa is a paid tool. Visit their websites for detailed pricing.