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Aircall

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Cloud phone system for sales & support. Instant global numbers

Call CenterCommunicationCustomer SupportSales
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Reviews onG2Capterra
1973 reviews tracked

The Bottom Line

Entry price

From $30/mo

Biggest pro

Good cloud phone system

Biggest con

Expensive

TL;DR - Aircall

  • Cloud phone system
  • CRM integration
  • Call center features
Pricing: Paid only
Best for: Enterprises & pros
4.3/5 across review platforms

What is Aircall?

Editorial review
Aircall is a cloud phone system designed for sales and support teams. Set up business phone numbers in 100+ countries instantly. IVR, call routing, and queues handle high call volumes professionally. Integrations with Salesforce, HubSpot, and Zendesk log calls automatically. Analytics show team performance and call patterns. The phone system that turns every call into a CRM-connected, coachable moment.

Available on: Web

how we evaluateSourceaircall.io ↗

Pros & Cons

Pros

  • Good cloud phone system
  • CRM integrations
  • Easy setup
  • Good analytics
  • International numbers

Cons

  • Expensive
  • Per-user pricing
  • Call quality varies
  • Limited features vs competitors
  • Support varies

Ratings Across the Web

4.3(1,973 reviews)
G21,520 reviews
4.4/5
Capterra453 reviews
4.2/5

Ratings aggregated from independent review platforms. Learn more

Key Features

Cloud phone systemCall centerIVRAnalyticsCRM integrationTeam features

Pricing Plans

Free Trial

Pricing checked Jul 7, 2026

Essentials

$30/per user/month

For small teams

  • Unlimited inbound calls
  • 100+ integrations
  • IVR
  • Call recording
  • Voicemail

Professional

$50/per user/month

Growing teams

  • Salesforce integration
  • Power dialer
  • Call monitoring
  • Advanced analytics
  • Queue callback

Custom

null

Enterprise needs

  • Unlimited outbound calls
  • Custom analytics
  • API access
  • Dedicated support
  • SLA
Calculate your costView full pricing

How Aircall's pricing compares

At $30/mo, Aircall is mid-range of its 4 direct competitors ($15 to $30/mo across the set).

Dialpad
$15
8x8
$24
GoTo Connect
$26
Aircall
$30
RingCentral
$30

Entry paid plan, monthly. Pricing checked Jul 7, 2026.

Reviews

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4.3/5

Across 1,973 verified user reviews on G2, Capterra

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Best Aircall Alternatives

Top alternatives based on features, pricing, and user needs.

RingCentral logo
RingCentralPaid

Cloud communications and contact center solutions

4.3
Dialpad logo
DialpadFreemium

AI-powered Contact Center and Unified Communications platform for customer service and sales.

4.3
Nextiva logo
NextivaPaid

Business communication platform

4.3
GoTo Connect logo
GoTo ConnectPaid

Cloud phone and meeting system

4.3
8x8 logo
8x8Paid

Cloud contact center and communications platform

See all call center tools →

Still deciding?

Most buyers shortlist 2 or 3 tools before committing. Pull a side-by-side comparison or browse the full alternatives shortlist below.

Aircall vs RingCentralHead-to-head: features, pricing, who winsAircall vs DialpadHead-to-head: features, pricing, who winsAircall vs NextivaHead-to-head: features, pricing, who wins

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Aircall FAQ

How does Aircall support sales and support teams specifically?

Aircall provides a cloud phone system that enables sales and support teams to set up business phone numbers instantly in over 100 countries. It integrates with CRMs like Salesforce and HubSpot to automatically log calls, turning each interaction into a CRM-connected moment.

Which teams benefit most from using Aircall?

Sales and customer support teams benefit most from Aircall, especially those needing to handle high call volumes professionally. Its features like IVR, call routing, and queues are designed to streamline communication for these departments.

How does Aircall compare to Dialpad?

Aircall focuses on providing a cloud phone system with strong CRM integrations for sales and support, offering instant global numbers and analytics. While both are cloud phone systems, Aircall is noted for its easy setup and specific CRM connectivity, whereas some users find its features more limited compared to competitors.

What kind of limitations should prospective buyers consider with Aircall?

Prospective buyers should be aware that Aircall is considered an expensive option with per-user pricing. Additionally, call quality can vary, and it may offer more limited features compared to some competitors, with support quality also varying.

How is Aircall priced?

Aircall is a paid product and does not include a permanently free tier. Its pricing model is based on a per-user basis, which contributes to it being considered an expensive solution.

Can Aircall integrate with existing CRM systems?

Yes, Aircall offers integrations with popular CRM systems such as Salesforce, HubSpot, and Zendesk. These integrations automatically log calls, ensuring that every call is connected to the CRM for better tracking and coaching opportunities.

Does Aircall provide tools for monitoring team performance?

Yes, Aircall includes analytics features that allow teams to monitor performance and identify call patterns. This helps in coaching opportunities and understanding overall team efficiency in handling calls.

Source: aircall.io

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