Aircall

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Cloud phone system for sales & support. Instant global numbers

Call Center Communication Customer Support Sales

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4.3(1,973 across the web)

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Reviews onG2Capterra

1973 reviews tracked

The Bottom Line

Entry price

From $30/mo

Biggest pro

Good cloud phone system

Biggest con

Expensive

TL;DR - Aircall

Cloud phone system
CRM integration
Call center features

Pricing: Paid only

Best for: Enterprises & pros

4.3/5 across review platforms

What is Aircall?

Editorial review

Aircall is a cloud phone system designed for sales and support teams. Set up business phone numbers in 100+ countries instantly. IVR, call routing, and queues handle high call volumes professionally. Integrations with Salesforce, HubSpot, and Zendesk log calls automatically. Analytics show team performance and call patterns. The phone system that turns every call into a CRM-connected, coachable moment.

Available on: Web

LCLouis CorneloupUpdated May 26, 2026 · how we evaluateSourceaircall.io ↗

Pros & Cons

Pros

Good cloud phone system
CRM integrations
Easy setup
Good analytics
International numbers

Cons

Expensive
Per-user pricing
Call quality varies
Limited features vs competitors
Support varies

Ratings Across the Web

4.3(1,973 reviews)

Aircall holds an aggregate rating of 4.3 out of 5 from 1,973 reviews across G2 and Capterra, last checked March 18, 2026.

Ratings aggregated from independent review platforms. Learn more

Key Features

Cloud phone systemCall centerIVRAnalyticsCRM integrationTeam features

Pricing Plans

Free Trial

Pricing checked Aug 26, 2026

Essentials

$30/per user/month

For small teams

Unlimited inbound calls
100+ integrations
IVR
Call recording
Voicemail

Professional

$50/per user/month

Growing teams

Salesforce integration
Power dialer
Call monitoring
Advanced analytics
Queue callback

Custom

null

Enterprise needs

Unlimited outbound calls
Custom analytics
API access
Dedicated support
SLA

Calculate your cost View full pricing

Is Aircall worth the price?

65/100

Aircall's pricing is on the higher side compared to some market alternatives, especially with the "Essentials" tier starting at $30 per user/month and the "Professional" tier at $50 per user/month.

The mandatory 3-user minimum and annual billing further increase the initial investment. It's best suited for businesses that prioritize deep CRM integrations and advanced call center features over budget constraints.

Hidden Costs & Gotchas

Minimum 3 users required for all plans.

Billed annually, not monthly.

Outbound calls may incur additional charges.

Advanced features locked behind higher tiers.

Custom plan required for API access.

How Aircall Compares to Competitors

Compared to Dialpad, which offers a 'Standard' plan at $15 per user/month, Aircall's 'Essentials' at $30 is significantly more expensive. RingCentral's 'Essentials' plan also starts lower at $20 per user/month, making Aircall a premium option in the cloud phone system market.

How Aircall's pricing compares

At $30/mo, Aircall is mid-range of its 4 direct competitors ($15 to $30/mo across the set).

Dialpad

$15

8x8

$24

GoTo Connect

$26

Aircall

$30

RingCentral

$30

Entry paid plan, monthly. Pricing checked Aug 26, 2026.

Reviews

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4.3/5

Across 1,973 verified user reviews on G2, Capterra

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Best Aircall Alternatives

Top alternatives based on features, pricing, and user needs.

RingCentralPaid

Cloud communications and contact center solutions

4.3

DialpadFreemium

AI-powered Contact Center and Unified Communications platform for customer service and sales.

4.3

NextivaPaid

Business communication platform

4.3

GoTo ConnectPaid

Cloud phone and meeting system

4.3

8x8Paid

Cloud contact center and communications platform

See all call center tools →

Still deciding?

Most buyers shortlist 2 or 3 tools before committing. Pull a side-by-side comparison or browse the full alternatives shortlist below.

Aircall vs RingCentralHead-to-head: features, pricing, who wins Aircall vs DialpadHead-to-head: features, pricing, who wins Aircall vs NextivaHead-to-head: features, pricing, who wins

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Aircall FAQ

How does Aircall support sales and support teams specifically?

Aircall provides a cloud phone system that enables sales and support teams to set up business phone numbers instantly in over 100 countries. It integrates with CRMs like Salesforce and HubSpot to automatically log calls, turning each interaction into a CRM-connected moment.

Which teams benefit most from using Aircall?

Sales and customer support teams benefit most from Aircall, especially those needing to handle high call volumes professionally. Its features like IVR, call routing, and queues are designed to streamline communication for these departments.

How does Aircall compare to Dialpad?

Aircall focuses on providing a cloud phone system with strong CRM integrations for sales and support, offering instant global numbers and analytics. While both are cloud phone systems, Aircall is noted for its easy setup and specific CRM connectivity, whereas some users find its features more limited compared to competitors.

What kind of limitations should prospective buyers consider with Aircall?

Prospective buyers should be aware that Aircall is considered an expensive option with per-user pricing. Additionally, call quality can vary, and it may offer more limited features compared to some competitors, with support quality also varying.

How is Aircall priced?

Aircall is a paid product and does not include a permanently free tier. Its pricing model is based on a per-user basis, which contributes to it being considered an expensive solution.

Can Aircall integrate with existing CRM systems?

Yes, Aircall offers integrations with popular CRM systems such as Salesforce, HubSpot, and Zendesk. These integrations automatically log calls, ensuring that every call is connected to the CRM for better tracking and coaching opportunities.

Does Aircall provide tools for monitoring team performance?

Yes, Aircall includes analytics features that allow teams to monitor performance and identify call patterns. This helps in coaching opportunities and understanding overall team efficiency in handling calls.

Source: aircall.io

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