Aircall vs Dialpad: Which Should You Choose in 2026?
Choosing between Aircall and Dialpad comes down to understanding what each tool does best. This comparison breaks down the key differences so you can make an informed decision based on your specific needs, not marketing claims.
By Toolradar Team · Last updated February 28, 2026 · Methodology
Short on time? Here's the quick answer
We've tested both tools. Here's who should pick what:
Aircall
Cloud phone system for teams
Best for you if:
- • You need crm features specifically
- • Cloud phone system
- • CRM integration
Dialpad
AI-powered Contact Center and Unified Communications platform for customer service and sales.
Best for you if:
- • You want the higher-rated option (8.4/10 vs 8.2/10)
- • You want to try before committing
- • You need transcription features specifically
- • AI-powered business communications
- • Voice, video, and messaging
| At a Glance |  Aircall |  Dialpad |
|---|---|---|
Price | Paid | Free + Paid |
Best For | CRM | Transcription |
Rating | 82/100 | 84/100 |
| Feature | Aircall | Dialpad |
|---|---|---|
| Pricing Model | Paid | Freemium |
| Editorial Score | 82 | 84 |
| Community Rating | No ratings yet | No ratings yet |
| Total Reviews | 0 | 0 |
| Community Upvotes | 0 | 0 |
| Categories | CRMSales Engagement | TranscriptionCall Center |
How Aircall and Dialpad Compare
Aircall
Cloud phone system for teams
Paid · 82/100 score
Dialpad
AI-powered Contact Center and Unified Communications platform for customer service and sales.
Free tier available · 84/100 score
Aircall is a crm tool. Dialpad is in transcription.
Who Should Use What?
On a budget?
Dialpad has a free tier. Aircall is paid only.
Go with: Dialpad
Want the highest-rated option?
Aircall: 82/100. Dialpad: 84/100.
Go with: Dialpad
Value user reviews?
Neither has user reviews yet.
Go with: Dialpad
3 Questions to Help You Decide
What's your budget?
Aircall is paid. Dialpad is freemium. Dialpad lets you start free.
What's your use case?
Aircall is a crm tool. Dialpad is in transcription. Pick the category that matches your needs.
How important are ratings?
Dialpad scores higher: 84/100 vs 82/100.
Key Takeaways
Dialpad
- Higher score: 84/100 vs 82
- Free tier available
- Our pick for this comparison
Aircall
- Better fit for crm
The Bottom Line
Dialpad (84/100) is our pick.
Frequently Asked Questions
Is Aircall or Dialpad better?
Dialpad scores 84/100 in our evaluation. Aircall is paid and Dialpad is freemium.
What are Aircall and Dialpad used for?
Aircall: Cloud phone system for teams. Dialpad: AI-powered Contact Center and Unified Communications platform for customer service and sales..
What does Aircall cost vs Dialpad?
Aircall is a paid tool. Dialpad is freemium (free tier + paid plans). Visit their websites for detailed pricing.