GoTo Connect
Claim this toolCloud phone and meeting system
From $26/user/mo, billed monthly, free trial Visit WebsiteThe Bottom Line
- Price
- From $26/user/mo, billed monthly, free trial. Compare plans
Key facts
- GoTo Connect is an AI-powered, all-in-one cloud communications platform for small, mid-sized, and distributed businesses.
- It offers a unified suite of tools including a phone system, customer experience features, and contact center capabilities with AI enhancements.
- The platform emphasizes ease of use, seamless integration, and advanced features like AI Receptionist, call summaries, and a visual dial plan editor.
Pros
- All-in-one platform for phone system, customer experience (CX), and contact center, reducing the need for multiple vendors.
- AI-powered features like AI Receptionist, call summaries, sentiment analysis, and topic monitoring enhance productivity and customer interactions.
- Award-winning cloud-based phone system with softphone capabilities and SMS, suitable for office, home, or mobile use.
- Easy integration with existing business tools, providing immediate customer data and streamlined workflows.
- Visual Dial Plan Editor with drag-and-drop interface for easy customization and management of call flows.
Cons
- While integrations are mentioned, a comprehensive list of supported third-party applications is not readily available.
What is GoTo Connect?
Available on: Web
Ratings Across the Web
GoTo Connect holds an aggregate rating of 4.4 out of 5 from 2,086 reviews across G2 and Capterra, last checked September 17, 2026.
Ratings aggregated from independent review platforms. Learn more
Key Features
- Cloud PBX
- Video meetings
- Messaging
- Contact center
- Analytics
Pricing Plans
Free TrialPricing checked Oct 2, 2026. Source: goto.com/connect, read Oct 2, 2026
| Plan | Price | Details |
|---|---|---|
| Phone System | $26/month |
+1 more Show less
|
| Connect CX | $34/month |
+1 more Show less
|
| Contact Center | $80/month |
+1 more Show less
|
Is GoTo Connect worth the price?
GoTo Connect's pricing, starting at $26/month for 'Phone System' and escalating to $80/month for 'Contact Center', appears competitive for businesses needing a comprehensive communication solution.
While the entry-level is reasonable, the 'Contact Center' tier is on the higher end but offers advanced AI features. It's best for SMBs and enterprises seeking an all-in-one cloud communication and contact center platform.
Hidden Costs & Gotchas
Hardware costs for desk phones not included
How GoTo Connect's pricing compares
At $26/user/mo, billed monthly, GoTo Connect is mid-range of its 5 comparable direct competitors ($10 to $30/mo across the set).
Not ranked, different unit or currency: Vonage Business $13.99/mo, billed yearly.
Entry paid plan, monthly price, per user, billed monthly. Pricing checked Oct 2, 2026.
GoTo Connect by the numbers
Toolradar data: GoTo Connect's entry paid plan ($26/user/mo, billed monthly) ranks #13 of 13 for price among the Video Conferencing tools with a verified entry price per user, where the median is $12/user/mo. It is listed as an alternative to 8 other tools on Toolradar, ranking #14 of 64 in Video Conferencing. As of Nov 2026.
| Metric | GoTo Connect | Peer median | Position (1 is best) |
|---|---|---|---|
| Entry paid plan | $26/user/mo, billed monthly | $12/user/mo | #13 of 13 tools priced per user, verified price |
| Free plan | No | 64% have one | n/a |
| Listed as an alternative to | 8 tools | 3 | #14 of 64 |
| User rating | 4.4/5 (across the web, 2,086 ratings) | 4.4/5 | #19 of 43 (joint) tools with 20+ reviews |
Listed as an alternative to: #14 on 2026-10-16 to #14 on 2026-11-02 (rank among 64 tools, 1 is best).
Each position is counted among the tools that have data for that row, as noted under it. A lower entry price ranks higher; prices are read on vendor pages and compared only with tools priced on the same basis. All Video Conferencing data · How we compute this. Advertising and placement fees are not inputs to any position.
Cite this: Toolradar, “GoTo Connect by the numbers”, Nov 2026.
Reviews
Review GoTo Connect, get a free AI guide
Share your experience and we will send you Improve Your Thinking Patterns Using ChatGPT, free.
Across 2,086 verified user reviews on G2, Capterra
Add your hands-on experience using the offer above to help the next buyer.
Best GoTo Connect Alternatives
Top alternatives based on features, pricing, and user needs.
Business communication platform
AI-powered Contact Center and Unified Communications platform for customer service and sales.
Cloud phone system with HD voice and intelligent routing
Unified communications for voice, video, messaging, and SMS
Unified cloud PBX for calling, meetings, and messaging
Cloud communications and contact center solutions
Cloud calling in Microsoft Teams
Cloud contact center and communications platform
Still deciding?
Most buyers shortlist 2 or 3 tools before committing. Pull a side-by-side comparison or browse the full alternatives shortlist below.
Explore More
GoTo Connect FAQ
How does GoTo Connect pricing compare with other Video Conferencing tools?
Source: goto.com