The Bottom Line
- Price
- Paid plans only. Compare plans
Key facts
- Cloud PBX replacement built into Microsoft Teams with AI call intelligence
- Plans from $10/user/mo (phone system only) to $34/user/mo (international calling)
- Best for organizations already invested in the Microsoft 365 ecosystem
Pros
- Native Teams integration eliminates separate phone infrastructure
- Flexible PSTN options: Calling Plans, Operator Connect, or Direct Routing
- AI features like real-time summarization reduce manual note-taking
- Industry-leading uptime guarantee backed by financial SLA
- Scales from small teams to enterprise with single admin console
Cons
- Requires a separate Microsoft Teams license on top of phone pricing
- Domestic minute caps may not suit high-volume call centers
- Calling plan availability varies by country and region
- Complex licensing tiers can confuse procurement teams
What is Microsoft Teams Phone?
Key Features
- VoIP and PSTN calling with flexible connectivity options
- AI-powered call summaries, transcription, and voice isolation
- Auto attendants and call queues with routing rules
- Call Quality Dashboard and bandwidth controls
- 99.999% uptime SLA with survivable branch appliance
- End-to-end encryption and compliance recording
- Shared calling for groups without dedicated numbers
- Teams-certified device ecosystem support
Pricing
Microsoft Teams Phone offers paid plans. Visit their website for current pricing details.
Is Microsoft Teams Phone worth the price?
It's best for existing Microsoft 365 users seeking integrated communication.
Hidden Costs & Gotchas
Overage fees for exceeding minute bundles
Reviews
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Best Microsoft Teams Phone Alternatives
Top alternatives based on features, pricing, and user needs.
Microsoft Teams Phone by the numbers
| Metric | Microsoft Teams Phone | Peer median | Position (1 is best) |
|---|---|---|---|
| Free plan | No | 63% have one | n/a |
| Listed as an alternative to | 3 tools | 1 | #56 of 192 (joint) |
Listed as an alternative to: #53 on 2026-10-16 to #56 on 2026-11-11 (rank among 192 tools, 1 is best).
Each position is counted among the tools that have data for that row, as noted under it. All Transcription data · How we compute this. Advertising and placement fees are not inputs to any position.
Cite this: Toolradar, “Microsoft Teams Phone by the numbers”, Nov 2026.
Still deciding?
Most buyers shortlist 2 or 3 tools before committing. Pull a side-by-side comparison or browse the full alternatives shortlist below.
Explore More
Microsoft Teams Phone FAQ
Does Microsoft Teams Phone require a separate Teams license?
What PSTN connectivity options does Teams Phone support?
Can Teams Phone work during internet outages?
Does Teams Phone include AI features?
Source: microsoft.com