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Microsoft Teams Phone

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Cloud calling in Microsoft Teams

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Reviews onG2Capterra
27576 reviews tracked

The Bottom Line

Entry price

Paid plans only

Biggest pro

Native Teams integration eliminates separate phone infrastructure

Biggest con

Requires a separate Microsoft Teams license on top of phone pricing

TL;DR - Microsoft Teams Phone

  • Cloud PBX replacement built into Microsoft Teams with AI call intelligence
  • Plans from $10/user/mo (phone system only) to $34/user/mo (international calling)
  • Best for organizations already invested in the Microsoft 365 ecosystem
Pricing: Paid only
Best for: Enterprises & pros
4.4/5 across review platforms

What is Microsoft Teams Phone?

Editorial review
Microsoft Teams Phone is a cloud-based calling solution built into Microsoft Teams that replaces traditional PBX systems. It provides VoIP and PSTN calling, AI-generated call summaries, auto attendants, call queues, and real-time transcription, all managed from a single admin console with 99.999% uptime SLA.
how we evaluateSourcemicrosoft.com ↗

Pros & Cons

Pros

  • Native Teams integration eliminates separate phone infrastructure
  • Flexible PSTN options: Calling Plans, Operator Connect, or Direct Routing
  • AI features like real-time summarization reduce manual note-taking
  • Industry-leading uptime guarantee backed by financial SLA
  • Scales from small teams to enterprise with single admin console

Cons

  • Requires a separate Microsoft Teams license on top of phone pricing
  • Domestic minute caps may not suit high-volume call centers
  • Calling plan availability varies by country and region
  • Complex licensing tiers can confuse procurement teams

Ratings Across the Web

4.4(27,576 reviews)
G217,741 reviews
4.4/5
Capterra9,835 reviews
4.4/5

Ratings aggregated from independent review platforms. Learn more

Key Features

VoIP and PSTN calling with flexible connectivity optionsAI-powered call summaries, transcription, and voice isolationAuto attendants and call queues with routing rulesCall Quality Dashboard and bandwidth controls99.999% uptime SLA with survivable branch applianceEnd-to-end encryption and compliance recordingShared calling for groups without dedicated numbersTeams-certified device ecosystem support

Pricing

Paid

Microsoft Teams Phone offers paid plans. Visit their website for current pricing details.

View pricing

Reviews

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4.4/5

Across 27,576 verified user reviews on G2, Capterra

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Microsoft Teams Phone FAQ

Does Microsoft Teams Phone require a separate Teams license?

Yes. Teams Phone is an add-on that requires an existing Microsoft 365 or Office 365 license that includes Microsoft Teams. The phone plans cover calling features only.

What PSTN connectivity options does Teams Phone support?

Three options: Microsoft Calling Plans (bundled minutes), Operator Connect (partner telcos), and Direct Routing (bring your own SBC/carrier). You can mix options across locations.

Can Teams Phone work during internet outages?

With a Survivable Branch Appliance (SBA), on-premises users can continue making and receiving PSTN calls even when the cloud connection is down, ensuring business continuity.

Does Teams Phone include AI features?

Yes. It offers AI-generated call notes, real-time transcription, call summarization, voice isolation to reduce background noise, and speech enhancement — all included in every plan.

Source: microsoft.com

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