GoTo Connect vs Microsoft Teams Phone: Pricing and Ratings Compared (2026)
Entry prices and free plans as read on each vendor's pricing page, and user ratings as published on review sites, for GoTo Connect and Microsoft Teams Phone side by side. This page compares data; it is not a hands-on review.
On the data: On the data below the two are close or not directly comparable, so we do not name a winner for this pair.
Short on time? Here's the quick answer
Based on published vendor pricing and features and on public review data, here's who should pick what:
GoTo Connect
Cloud phone and meeting system
Best for you if:
- • You want all-in-one platform for phone system, customer experience (CX), and contact center, reducing the need for multiple vendors
Microsoft Teams Phone
Cloud calling in Microsoft Teams
Best for you if:
- • You want native Teams integration eliminates separate phone infrastructure
| At a Glance | GoTo Connect | Microsoft Teams Phone |
|---|---|---|
Starts at | From $26/user/mo, billed monthly Phone System plan | Not published |
Category | Communication Video Conferencing | Communication Productivity |
Rating | 4.4/5 G2 4.4 · Capterra 4.5 2,086 reviews | n/a |
Free plan | No | No |
Watch out for | Hardware costs for desk phones not included | Overage fees for exceeding minute bundles |
Choose GoTo Connect or Microsoft Teams Phone?
Choose GoTo Connect if
- You want all-in-one platform for phone system, customer experience (CX), and contact center, reducing the need for multiple vendors
- You want AI-powered features like AI Receptionist, call summaries, sentiment analysis, and topic monitoring enhance productivity and customer interactions
Choose Microsoft Teams Phone if
- You want native Teams integration eliminates separate phone infrastructure
- You want flexible PSTN options: Calling Plans, Operator Connect, or Direct Routing
In-Depth Analysis
GoTo Connect
Cloud phone and meeting system
GoTo Connect's pricing, starting at $26/month for 'Phone System' and escalating to $80/month for 'Contact Center', appears competitive for businesses needing a comprehensive communication solution.
Watch out
Hardware costs for desk phones not included
Strengths
- Pro: All-in-one platform for phone system, customer experience (CX), and contact center, reducing the need for multiple vendors.
- Pro: AI-powered features like AI Receptionist, call summaries, sentiment analysis, and topic monitoring enhance productivity and customer interactions.
- Pro: Award-winning cloud-based phone system with softphone capabilities and SMS, suitable for office, home, or mobile use.
- Pro: Easy integration with existing business tools, providing immediate customer data and streamlined workflows.
- Pro: Visual Dial Plan Editor with drag-and-drop interface for easy customization and management of call flows.
Weaknesses
- Con: While integrations are mentioned, a comprehensive list of supported third-party applications is not readily available.
Key features
Microsoft Teams Phone
Cloud calling in Microsoft Teams
It's best for existing Microsoft 365 users seeking integrated communication.
Watch out
Overage fees for exceeding minute bundles
Strengths
- Pro: Native Teams integration eliminates separate phone infrastructure
- Pro: Flexible PSTN options: Calling Plans, Operator Connect, or Direct Routing
- Pro: AI features like real-time summarization reduce manual note-taking
- Pro: Industry-leading uptime guarantee backed by financial SLA
- Pro: Scales from small teams to enterprise with single admin console
Weaknesses
- Con: Requires a separate Microsoft Teams license on top of phone pricing
- Con: Domestic minute caps may not suit high-volume call centers
- Con: Calling plan availability varies by country and region
- Con: Complex licensing tiers can confuse procurement teams
Key features
Plans and prices: GoTo Connect vs Microsoft Teams Phone
| Tool | Plans and prices | Source |
|---|---|---|
| GoTo Connect |
| goto.com/connect read Oct 2, 2026 |
| Microsoft Teams Phone | No plan prices on file | microsoft.com/en-us/microsoft-teams/microsoft-t… read Oct 5, 2026 |
Prices as read on each vendor's own pricing page on the date shown. Plans are listed per tool and are not matched against the other tool's plans: a plan name or price in one column says nothing about the same row in the other. Details on GoTo Connect pricing and Microsoft Teams Phone pricing.
Key Takeaways
GoTo Connect
- Choose if you want cloud phone and meeting system
Microsoft Teams Phone
- Choose if you want cloud calling in Microsoft Teams
What the data shows
On the data below the two are close or not directly comparable, so we do not name a winner for this pair.
- Only GoTo Connect has a published user rating (4.4/5 from 2,086 reviews); Microsoft Teams Phone has none we can show.
- GoTo Connect starts at $26/user/mo, billed monthly; Microsoft Teams Phone has no public paid plan price on file.
Criteria: user rating (only above 20 reviews on both sides, gap of 0.2 or more), entry price (only on the same billing basis), free plan. How we rate
Frequently Asked Questions
How do GoTo Connect and Microsoft Teams Phone compare in 2026?
On the data below the two are close or not directly comparable, so we do not name a winner for this pair. Only GoTo Connect has a published user rating (4.4/5 from 2,086 reviews); Microsoft Teams Phone has none we can show. GoTo Connect starts at $26/user/mo, billed monthly; Microsoft Teams Phone has no public paid plan price on file.
What are GoTo Connect and Microsoft Teams Phone used for?
GoTo Connect: Cloud phone and meeting system. Microsoft Teams Phone: Cloud calling in Microsoft Teams.
What does GoTo Connect cost vs Microsoft Teams Phone?
GoTo Connect's cheapest paid plan is Phone System at $26/user/mo, billed monthly. Microsoft Teams Phone has no public paid-plan price on file. Prices read on the vendors' pricing pages, latest check Oct 5, 2026.
What's the main difference between GoTo Connect and Microsoft Teams Phone?
GoTo Connect's main strength: all-in-one platform for phone system, customer experience (CX), and contact center, reducing the need for multiple vendors. Microsoft Teams Phone's main strength: native Teams integration eliminates separate phone infrastructure.