Microsoft Teams Phone vs Zoom Phone: Which is Better in 2026?
Choosing between Microsoft Teams Phone and Zoom Phone comes down to understanding what each tool does best. This comparison breaks down the key differences so you can make an informed decision based on your specific needs, not marketing claims.
Bottom line: Microsoft Teams Phone is our overall pick for communication workflows. Pick Zoom Phone if you need its specific feature set.
Short on time? Here's the quick answer
We've tested both tools. Here's who should pick what:
Microsoft Teams Phone
Cloud calling in Microsoft Teams
Best for you if:
- • Cloud PBX replacement built into Microsoft Teams with AI call intelligence
- • Plans from $10/user/mo (phone system only) to $34/user/mo (international calling)
Zoom Phone
Cloud phone system with HD voice and intelligent routing
Best for you if:
- • Zoom Phone is a cloud-based phone system integrated with Zoom's communication platform.
- • It offers global calling, advanced features, and contact center capabilities.
| At a Glance |  Microsoft Teams Phone |  Zoom Phone |
|---|---|---|
Starts at | Paid | $10/moUS & Canada Metered |
Best For | Communication | Communication |
Rating | - | - |
Choose Microsoft Teams Phone or Zoom Phone?
Choose Microsoft Teams Phone if
Cloud calling in Microsoft Teams
- Native Teams integration eliminates separate phone infrastructure
- Flexible PSTN options: Calling Plans, Operator Connect, or Direct Routing
- AI features like real-time summarization reduce manual note-taking
Choose Zoom Phone if
Cloud phone system with HD voice and intelligent routing
- Integrated with the Zoom platform for a unified communication experience (meetings, chat, phone)
- Offers global coverage with local numbers in 47+ countries and calling plans in 100+ countries
- Provides advanced contact center features for improved customer service and agent productivity
| Feature | Microsoft Teams Phone | Zoom Phone |
|---|---|---|
| Pricing Model | Paid | Paid |
| User Rating | ★4.4/5 27,576 reviews | ★4.5/5 656 reviews |
| Categories | CommunicationProductivity | CommunicationProductivity |
In-Depth Analysis
Microsoft Teams Phone
Cloud calling in Microsoft Teams
Strengths
- +Native Teams integration eliminates separate phone infrastructure
- +Flexible PSTN options: Calling Plans, Operator Connect, or Direct Routing
- +AI features like real-time summarization reduce manual note-taking
- +Industry-leading uptime guarantee backed by financial SLA
- +Scales from small teams to enterprise with single admin console
Weaknesses
- -Requires a separate Microsoft Teams license on top of phone pricing
- -Domestic minute caps may not suit high-volume call centers
- -Calling plan availability varies by country and region
- -Complex licensing tiers can confuse procurement teams
Key features
Zoom Phone
Cloud phone system with HD voice and intelligent routing
Strengths
- +Integrated with the Zoom platform for a unified communication experience (meetings, chat, phone)
- +Offers global coverage with local numbers in 47+ countries and calling plans in 100+ countries
- +Provides advanced contact center features for improved customer service and agent productivity
- +Scalable solution suitable for businesses of all sizes, from small teams to large enterprises
- +Includes robust security features like end-to-end encryption for calls and voicemail
Weaknesses
- -Reliance on internet connectivity means call quality can be affected by network issues
- -Requires existing Zoom infrastructure or adoption, which may be a barrier for non-Zoom users
- -Advanced features like contact center functionality may require additional subscriptions or setup
Key features
Pricing: Microsoft Teams Phone vs Zoom Phone
| Plan | Microsoft Teams Phone | Zoom Phone |
|---|---|---|
| Tier 1 | N/A | $10 US & Canada Metered |
| Tier 2 | N/A | $15 US & Canada Unlimited |
| Tier 3 | N/A | $20 Pro Global Select |
Pricing verified from each vendor's public pricing page. Compare in detail on Microsoft Teams Phone pricing and Zoom Phone pricing.
Who Should Use What?
On a budget?
Both are paid. Compare plans on their websites.
Go with: Microsoft Teams Phone
Want the highest-rated option?
Neither has user reviews yet.
Go with: Microsoft Teams Phone
Value user reviews?
Neither has user reviews yet.
Go with: Microsoft Teams Phone
3 Questions to Help You Decide
What's your budget?
Both are paid. Pricing won't help you decide here.
What's your use case?
Both are communication tools. Compare their specific features to decide.
How important are ratings?
Neither has user reviews yet.
Key Takeaways
Microsoft Teams Phone
- Larger review base (27,576 reviews)
- Our pick for this comparison
Zoom Phone
- Higher user rating: 4.5/5 vs 4.4/5
The Bottom Line
Microsoft Teams Phone is our pick.
Frequently Asked Questions
Is Microsoft Teams Phone or Zoom Phone better?
Microsoft Teams Phone is rated in our evaluation. Both are paid.
What are Microsoft Teams Phone and Zoom Phone used for?
Microsoft Teams Phone: Cloud calling in Microsoft Teams. Zoom Phone: Cloud phone system with HD voice and intelligent routing.
What does Microsoft Teams Phone cost vs Zoom Phone?
Microsoft Teams Phone is a paid tool. Zoom Phone is a paid tool. Visit their websites for detailed pricing.