Microsoft Teams Phone vs Zoom Phone: Pricing and Ratings Compared (2026)
Entry prices and free plans as read on each vendor's pricing page, and user ratings as published on review sites, for Microsoft Teams Phone and Zoom Phone side by side. This page compares data; it is not a hands-on review.
On the data: On the data below the two are close or not directly comparable, so we do not name a winner for this pair.
Short on time? Here's the quick answer
- Zoom Phone: best for you if
- You want a tool that offers global coverage with local numbers in 47+ countries and calling plans in 100+ countries
| At a Glance |  Microsoft Teams Phone |  Zoom Phone |
|---|---|---|
| Starts at | Microsoft Teams Phone Not published | Zoom Phone From $10/mo per user US & Canada Metered plan |
| Category | Microsoft Teams Phone Communication Productivity | Zoom Phone Communication Video Conferencing |
| Rating | Microsoft Teams Phone No rating yet | Zoom Phone 4.6 (2,917 reviews) G2 4.6 · Capterra 4.5 |
| Free plan | Microsoft Teams Phone No | Zoom Phone No |
| Watch out for | Microsoft Teams Phone Overage fees for exceeding minute bundles | Zoom Phone Optional international add-on for Unlimited |
| Website | Microsoft Teams Phone | Zoom Phone |
Choose Microsoft Teams Phone or Zoom Phone?
Choose Zoom Phone if
- You want a tool that offers global coverage with local numbers in 47+ countries and calling plans in 100+ countries
In-Depth Analysis
Microsoft Teams Phone
Cloud calling in Microsoft Teams
It's best for existing Microsoft 365 users seeking integrated communication.
Watch out
Overage fees for exceeding minute bundles
Strengths
- Pro: Native Teams integration eliminates separate phone infrastructure
- Pro: Flexible PSTN options: Calling Plans, Operator Connect, or Direct Routing
- Pro: AI features like real-time summarization reduce manual note-taking
- Pro: Industry-leading uptime guarantee backed by financial SLA
- Pro: Scales from small teams to enterprise with single admin console
Weaknesses
- Con: Requires a separate Microsoft Teams license on top of phone pricing
- Con: Domestic minute caps may not suit high-volume call centers
- Con: Calling plan availability varies by country and region
- Con: Complex licensing tiers can confuse procurement teams
Key features
Zoom Phone
Cloud phone system with HD voice and intelligent routing
Zoom Phone's pricing is generally fair, offering competitive rates for its features.
Watch out
Optional international add-on for Unlimited
Strengths
- Pro: Integrated with the Zoom platform for a unified communication experience (meetings, chat, phone)
- Pro: Offers global coverage with local numbers in 47+ countries and calling plans in 100+ countries
- Pro: Provides advanced contact center features for improved customer service and agent productivity
- Pro: Scalable solution suitable for businesses of all sizes, from small teams to large enterprises
- Pro: Includes robust security features like end-to-end encryption for calls and voicemail
Weaknesses
- Con: Reliance on internet connectivity means call quality can be affected by network issues
- Con: Requires existing Zoom infrastructure or adoption, which may be a barrier for non-Zoom users
- Con: Advanced features like contact center functionality may require additional subscriptions or setup
Key features
Plans and prices: Microsoft Teams Phone vs Zoom Phone
| Plans | Microsoft Teams Phone | Zoom Phone |
|---|---|---|
| Plans and prices | Microsoft Teams Phone No plan prices on file | Zoom Phone
|
| Source | Microsoft Teams Phone microsoft.com/en-us/microsoft-teams/microsoft-t… read Oct 5, 2026 | Zoom Phone zoom.us/pricing read Oct 7, 2026 |
Prices as read on each vendor's own pricing page on the date shown. Each tool's plans are listed on their own: the lists are not matched line by line. Details on Microsoft Teams Phone pricing and Zoom Phone pricing.
What the data shows
On the data below the two are close or not directly comparable, so we do not name a winner for this pair.
- Only Zoom Phone has a published user rating (4.6/5 from 2,917 reviews); Microsoft Teams Phone has none we can show.
- Zoom Phone starts at $10/mo per user; Microsoft Teams Phone has no public paid plan price on file.
Criteria: user rating (only above 20 reviews on both sides, gap of 0.2 or more), entry price (only on the same unit and commitment term), free plan. How we rate
Frequently Asked Questions
How do Microsoft Teams Phone and Zoom Phone compare in 2026?
On the data below the two are close or not directly comparable, so we do not name a winner for this pair. Only Zoom Phone has a published user rating (4.6/5 from 2,917 reviews); Microsoft Teams Phone has none we can show. Zoom Phone starts at $10/mo per user; Microsoft Teams Phone has no public paid plan price on file.
What are Microsoft Teams Phone and Zoom Phone used for?
Microsoft Teams Phone: Cloud calling in Microsoft Teams. Zoom Phone: Cloud phone system with HD voice and intelligent routing.
What does Microsoft Teams Phone cost vs Zoom Phone?
Microsoft Teams Phone has no public paid-plan price on file. Zoom Phone's cheapest paid plan is US & Canada Metered at $10/mo per user. Prices read on the vendors' pricing pages, latest check Oct 7, 2026.
What's the main difference between Microsoft Teams Phone and Zoom Phone?
Microsoft Teams Phone's main strength: native Teams integration eliminates separate phone infrastructure. Zoom Phone's main strength: integrated with the Zoom platform for a unified communication experience (meetings, chat, phone).
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