The Bottom Line
Entry price
Paid plans only
Biggest pro
Integrated with the Zoom platform for a unified communication experience (meetings, chat, phone)
Biggest con
Reliance on internet connectivity means call quality can be affected by network issues
TL;DR - Zoom Phone
- Zoom Phone is a cloud-based phone system integrated with Zoom's communication platform.
- It offers global calling, advanced features, and contact center capabilities.
- Designed for businesses seeking a unified and scalable communication solution.
What is Zoom Phone?
Pros & Cons
Pros
- Integrated with the Zoom platform for a unified communication experience (meetings, chat, phone)
- Offers global coverage with local numbers in 47+ countries and calling plans in 100+ countries
- Provides advanced contact center features for improved customer service and agent productivity
- Scalable solution suitable for businesses of all sizes, from small teams to large enterprises
- Includes robust security features like end-to-end encryption for calls and voicemail
Cons
- Reliance on internet connectivity means call quality can be affected by network issues
- Requires existing Zoom infrastructure or adoption, which may be a barrier for non-Zoom users
- Advanced features like contact center functionality may require additional subscriptions or setup
Ratings Across the Web
Zoom Phone holds an aggregate rating of 3.5 out of 5 from 3,917 reviews across G2, Capterra and Trustpilot, last checked September 17, 2026.
Ratings aggregated from independent review platforms. Learn more
Key Features
Pricing Plans
Free TrialPricing checked Sep 15, 2026
US & Canada Metered
$10/user/month
- Metered calling
- Voicemail transcription
- Call recording
- Dial-by-name directory
US & Canada Unlimited
$15/user/month
- Unlimited domestic calling
- All Metered features
- SMS/MMS
- Optional international add-on
Pro Global Select
$20/user/month
- Calling to 40+ countries
- Direct dial numbers
- All Unlimited features
- Choose home country
Is Zoom Phone worth the price?
Zoom Phone's pricing is generally fair, offering competitive rates for its features.
The 'US & Canada Unlimited' tier at $15/user/month provides excellent value for businesses needing extensive domestic calling. The 'Pro Global Select' at $20/user/month is a strong option for international teams.
It's best for businesses of all sizes looking for a reliable, integrated cloud phone system.
Hidden Costs & Gotchas
Optional international add-on for Unlimited
Reviews
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