Zoom Phone
Claim this toolCloud phone system with HD voice and intelligent routing
From $10/user/mo, billed monthly, free trial Visit WebsiteThe Bottom Line
- Price
- From $10/user/mo, billed monthly, free trial. Compare plans
Key facts
- Zoom Phone is a cloud-based phone system integrated with Zoom's communication platform.
- It offers global calling, advanced features, and contact center capabilities.
- Designed for businesses seeking a unified and scalable communication solution.
Pros
- Integrated with the Zoom platform for a unified communication experience (meetings, chat, phone)
- Offers global coverage with local numbers in 47+ countries and calling plans in 100+ countries
- Provides advanced contact center features for improved customer service and agent productivity
- Scalable solution suitable for businesses of all sizes, from small teams to large enterprises
- Includes robust security features like end-to-end encryption for calls and voicemail
Cons
- Reliance on internet connectivity means call quality can be affected by network issues
- Requires existing Zoom infrastructure or adoption, which may be a barrier for non-Zoom users
- Advanced features like contact center functionality may require additional subscriptions or setup
What is Zoom Phone?
Ratings Across the Web
Zoom Phone holds an aggregate rating of 4.6 out of 5 from 2,917 reviews across G2 and Capterra, last checked September 17, 2026.
Ratings aggregated from independent review platforms. Learn more
Key Features
- HD voice
- Call routing
- Voicemail transcription
- Call recording
- Analytics
Pricing Plans
Free TrialPricing checked Oct 7, 2026. Source: zoom.us/pricing, read Oct 7, 2026
| Plan | Price | Details |
|---|---|---|
| US & Canada Metered | $10/user/month |
+1 more Show less
|
| US & Canada Unlimited | $15/user/month |
+1 more Show less
|
| Pro Global Select | $20/user/month |
+1 more Show less
|
Is Zoom Phone worth the price?
Zoom Phone's pricing is generally fair, offering competitive rates for its features.
The 'US & Canada Unlimited' tier at $15/user/month provides excellent value for businesses needing extensive domestic calling. The 'Pro Global Select' at $20/user/month is a strong option for international teams.
It's best for businesses of all sizes looking for a reliable, integrated cloud phone system.
Hidden Costs & Gotchas
Optional international add-on for Unlimited
How Zoom Phone's pricing compares
At $10/user/mo, billed monthly, Zoom Phone is the most affordable of its 2 comparable direct competitors.
Entry paid plan, monthly price, per user, billed monthly. Pricing checked Oct 7, 2026.
Zoom Phone by the numbers
Toolradar data: Zoom Phone's entry paid plan ($10/user/mo, billed monthly) ranks #5 of 13 (joint) for price among the Video Conferencing tools with a verified entry price per user, where the median is $12/user/mo. As of Nov 2026.
| Metric | Zoom Phone | Peer median | Position (1 is best) |
|---|---|---|---|
| Entry paid plan | $10/user/mo, billed monthly | $12/user/mo | #5 of 13 (joint) tools priced per user, verified price |
| Free plan | No | 64% have one | n/a |
| Listed as an alternative to | 5 tools | 3 | #22 of 64 |
| User rating | 4.6/5 (across the web, 2,917 ratings) | 4.4/5 | #8 of 43 (joint) tools with 20+ reviews |
Listed as an alternative to: #20 on 2026-10-16 to #22 on 2026-11-02 (rank among 64 tools, 1 is best).
Each position is counted among the tools that have data for that row, as noted under it. A lower entry price ranks higher; prices are read on vendor pages and compared only with tools priced on the same basis. All Video Conferencing data · How we compute this. Advertising and placement fees are not inputs to any position.
Cite this: Toolradar, “Zoom Phone by the numbers”, Nov 2026.
Reviews
Review Zoom Phone, get a free AI guide
Share your experience and we will send you Improve Your Thinking Patterns Using ChatGPT, free.
Across 2,917 verified user reviews on G2, Capterra
Add your hands-on experience using the offer above to help the next buyer.
Best Zoom Phone Alternatives
Top alternatives based on features, pricing, and user needs.
Still deciding?
Most buyers shortlist 2 or 3 tools before committing. Pull a side-by-side comparison or browse the full alternatives shortlist below.
Explore More
Zoom Phone FAQ
How does Zoom Phone pricing compare with other Video Conferencing tools?
Source: zoom.us