Zoom is a video communications platform that brings people together to connect, communicate, and collaborate. HD video meetings with up to 1,000 participants. Webinars reach large audiences with interactive features. Zoom Phone provides cloud calling. Zoom Rooms brings video to conference rooms. The platform that became synonymous with video meetings.

Available on: Web, iOS, Android, Windows, macOS, Linux

Louis Corneloup Updated Jul 20, 2026 · how we evaluate Source zoom.com ↗

Ratings Across the Web

3.4 (56,859 reviews)

Zoom holds an aggregate rating of 3.4 out of 5 from 56,859 reviews across G2 and Trustpilot, last checked September 17, 2026.

G2 56,585 reviews

4.5/5

Trustpilot 274 reviews

1.3/5

Ratings aggregated from independent review platforms. Learn more

Preview

Key Features

HD video
Screen sharing
Virtual backgrounds
Breakout rooms
Recording
Transcription
Webinars
Zoom Phone

Pricing

Freemium

Zoom offers a generous free tier with optional paid upgrades for advanced features.

View pricing

Is Zoom worth the price?

Good value

The AI Companion (meeting summaries, smart recording) is included free on paid plans, a genuine competitive advantage over Google Meet and Teams, which charge extra for comparable AI features.

But the free Basic plan is now outclassed: 40-minute meeting limits feel punitive when Google Meet offers 60 minutes and Microsoft Teams offers 60 minutes with 100 participants for free.

Hidden Costs & Gotchas

Cloud recording storage fills fast

Pro and Business include only 10GB (about 10-15 hours of recordings). Enterprise gets unlimited recording storage, the only plan where this is not an issue.

Zoom Phone is a major add-on

Not included in any standard Workplace plan except Business Plus.

These are per-account, not per-user, but they add up fast.

Large meeting upgrade

Standard plans cap at 100 (Pro) or 300 (Business) participants.

Zoom Whiteboard premium

Basic whiteboard is included.

Full Zoom pricing: every plan, hidden costs and alternatives

Reviews

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3.4/5

Across 56,859 verified user reviews on G2, Trustpilot

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Best Zoom Alternatives

Top alternatives based on features, pricing, and user needs.

View full list →

Microsoft Teams Freemium

Unite chat, meetings, and files with Microsoft 365

4.4

Slack Freemium

Central hub for workplace communication and collaboration

4.2

Google Meet Freemium

Seamless video meetings for Google Workspace users

4.4

Cisco Webex Freemium

Video conferencing & collaboration

4.1

Discord Freemium

Your place to talk and hang out

3.7

Jitsi Meet Freemium

Secure, high-quality video conferencing for everyone, directly in your browser.

4.3

See all video conferencing tools →

Still deciding?

Most buyers shortlist 2 or 3 tools before committing. Pull a side-by-side comparison or browse the full alternatives shortlist below.

All Zoom alternatives 6+ tools ranked, pricing + verdict per pick Zoom vs Microsoft Teams Head-to-head: features, pricing, who wins Zoom vs Slack Head-to-head: features, pricing, who wins Zoom vs Google Meet Head-to-head: features, pricing, who wins

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Zoom FAQ

How does Zoom facilitate large-scale communication?

Zoom enables large-scale communication through HD video meetings that can host up to 1,000 participants. It also offers webinar features designed to reach large audiences with interactive capabilities, making it suitable for broad outreach and engagement.

Which teams benefit most from using Zoom?

Teams that require reliable video quality and easy-to-use communication tools for collaboration will find Zoom beneficial. Its features, such as breakout rooms and support for large meetings, cater well to diverse team sizes and interactive sessions.

How does Zoom's free tier compare to its paid plans?

Zoom offers a free tier that allows users to experience its core video communication features. However, the free plan includes time limits, and paid plans are available to provide extended usage and access to a broader range of advanced features.

Can Zoom be used to host webinars?

Yes, Zoom includes specific features for hosting webinars, allowing users to reach large audiences. These webinars come with interactive capabilities, making them suitable for engaging with many attendees simultaneously.

What kind of limitations should users be aware of when considering Zoom?

Users should be aware that the free plan has time limits on meetings, which may impact longer sessions. Additionally, while improvements have been made, the platform has historically faced security concerns and can be resource-intensive for some systems.

How does Zoom's meeting capacity compare to Microsoft Teams?

Zoom offers HD video meetings that can accommodate up to 1,000 participants, providing a robust solution for very large gatherings. This capacity is a key feature for organizations needing to connect with extensive groups simultaneously.

Source: zoom.com

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