Dialpad vs Zoom Phone: Pricing and Ratings Compared (2026)
Entry prices and free plans as read on each vendor's pricing page, and user ratings as published on review sites, for Dialpad and Zoom Phone side by side. This page compares data; it is not a hands-on review.
On the data: On the data below, Dialpad leads on a free plan; Zoom Phone leads on higher user rating and lower entry price. We do not name an overall winner for this pair.
Short on time? Here's the quick answer
Based on published vendor pricing and features and on public review data, here's who should pick what:
Dialpad
AI-powered Contact Center and Unified Communications platform for customer service and sales.
Best for you if:
- • You want a free tier before you commit
Zoom Phone
Cloud phone system with HD voice and intelligent routing
Best for you if:
- • You want integrated with the Zoom platform for a unified communication experience (meetings, chat, phone)
| At a Glance | Dialpad | Zoom Phone |
|---|---|---|
Starts at | Free plan, paid from $15/user/mo, billed monthly Standard plan | From $10/user/mo, billed monthly US & Canada Metered plan |
Category | Call Center Customer Support | Communication Video Conferencing |
Rating | 4.2/5 G2 4.4 · Trustpilot 4.0 · Capterra 4.2 7,931 reviews | 4.6/5 G2 4.6 · Capterra 4.5 2,917 reviews |
Free plan | Yes | No |
Watch out for | SMS overage charges | Optional international add-on for Unlimited |
Choose Dialpad or Zoom Phone?
Choose Dialpad if
- You want a free tier before you commit
- You want AI transcription excellent
- You want modern interface
- You work in call center, not communication
Choose Zoom Phone if
- You want integrated with the Zoom platform for a unified communication experience (meetings, chat, phone)
- You want offers global coverage with local numbers in 47+ countries and calling plans in 100+ countries
- Budget matters ($10/user/mo, billed monthly vs $15/user/mo, billed monthly)
- You work in communication, not call center
In-Depth Analysis
Dialpad
AI-powered Contact Center and Unified Communications platform for customer service and sales.
Dialpad offers solid VoIP with AI features at competitive pricing.
Watch out
SMS overage charges
Strengths
- Pro: AI transcription excellent
- Pro: Modern interface
- Pro: Good integrations
- Pro: Competitive pricing
Weaknesses
- Con: No free tier
- Con: Call quality varies
- Con: Limited international
Key features
Zoom Phone
Cloud phone system with HD voice and intelligent routing
Zoom Phone's pricing is generally fair, offering competitive rates for its features.
Watch out
Optional international add-on for Unlimited
Strengths
- Pro: Integrated with the Zoom platform for a unified communication experience (meetings, chat, phone)
- Pro: Offers global coverage with local numbers in 47+ countries and calling plans in 100+ countries
- Pro: Provides advanced contact center features for improved customer service and agent productivity
- Pro: Scalable solution suitable for businesses of all sizes, from small teams to large enterprises
- Pro: Includes robust security features like end-to-end encryption for calls and voicemail
Weaknesses
- Con: Reliance on internet connectivity means call quality can be affected by network issues
- Con: Requires existing Zoom infrastructure or adoption, which may be a barrier for non-Zoom users
- Con: Advanced features like contact center functionality may require additional subscriptions or setup
Key features
Plans and prices: Dialpad vs Zoom Phone
| Tool | Plans and prices | Source |
|---|---|---|
| Dialpad |
| dialpad.com/pricing read Oct 30, 2026 |
| Zoom Phone |
| zoom.us/pricing read Oct 7, 2026 |
Prices as read on each vendor's own pricing page on the date shown. Plans are listed per tool and are not matched against the other tool's plans: a plan name or price in one column says nothing about the same row in the other. Details on Dialpad pricing and Zoom Phone pricing.
Key Takeaways
Dialpad
- Has a free plan
Zoom Phone
- Higher user rating: 4.6/5 vs 4.2/5
- Lower entry price: $10/user/mo, billed monthly vs $15/user/mo, billed monthly
What the data shows
On the data below, Dialpad leads on a free plan; Zoom Phone leads on higher user rating and lower entry price. We do not name an overall winner for this pair.
- Zoom Phone has the higher user rating (4.2/5 from 7,931 reviews for Dialpad, 4.6/5 from 2,917 reviews for Zoom Phone).
- Zoom Phone has the lower entry price: $10/user/mo, billed monthly (US & Canada Metered) against $15/user/mo, billed monthly (Standard) for Dialpad.
- Only Dialpad has a free plan.
Criteria: user rating (only above 20 reviews on both sides, gap of 0.2 or more), entry price (only on the same billing basis), free plan. How we rate
Frequently Asked Questions
How do Dialpad and Zoom Phone compare in 2026?
On the data below, Dialpad leads on a free plan; Zoom Phone leads on higher user rating and lower entry price. We do not name an overall winner for this pair. Zoom Phone has the higher user rating (4.2/5 from 7,931 reviews for Dialpad, 4.6/5 from 2,917 reviews for Zoom Phone). Zoom Phone has the lower entry price: $10/user/mo, billed monthly (US & Canada Metered) against $15/user/mo, billed monthly (Standard) for Dialpad. Only Dialpad has a free plan.
What are Dialpad and Zoom Phone used for?
Dialpad: AI-powered Contact Center and Unified Communications platform for customer service and sales. Zoom Phone: Cloud phone system with HD voice and intelligent routing.
What does Dialpad cost vs Zoom Phone?
Dialpad's cheapest paid plan is Standard at $15/user/mo, billed monthly; it also has a free plan. Zoom Phone's cheapest paid plan is US & Canada Metered at $10/user/mo, billed monthly. Prices read on the vendors' pricing pages, latest check Oct 30, 2026.
What's the main difference between Dialpad and Zoom Phone?
Dialpad's main strength: AI transcription excellent. Zoom Phone's main strength: integrated with the Zoom platform for a unified communication experience (meetings, chat, phone).