Dialpad vs Microsoft Teams Phone: Pricing and Ratings Compared (2026)
Entry prices and free plans as read on each vendor's pricing page, and user ratings as published on review sites, for Dialpad and Microsoft Teams Phone side by side. This page compares data; it is not a hands-on review.
On the data: On the data below, Dialpad leads on a free plan. We do not name an overall winner for this pair.
Short on time? Here's the quick answer
- Dialpad: best for you if
- You want a free tier before you commit
| At a Glance |  Dialpad |  Microsoft Teams Phone |
|---|---|---|
| Starts at | Dialpad Free plan, paid from $15/mo per user Standard plan | Microsoft Teams Phone Not published |
| Category | Dialpad Call Center Customer Support | Microsoft Teams Phone Communication Productivity |
| Rating | Dialpad 4.2 (7,931 reviews) G2 4.4 · Trustpilot 4.0 · Capterra 4.2 | Microsoft Teams Phone No rating yet |
| Free plan | Dialpad Yes | Microsoft Teams Phone No |
| Watch out for | Dialpad SMS overage charges | Microsoft Teams Phone Overage fees for exceeding minute bundles |
| Website | Dialpad | Microsoft Teams Phone |
Choose Dialpad or Microsoft Teams Phone?
Choose Dialpad if
- You want a free tier before you commit
In-Depth Analysis
Dialpad
AI-powered Contact Center and Unified Communications platform for customer service and sales.
Dialpad offers solid VoIP with AI features at competitive pricing.
Watch out
SMS overage charges
Strengths
- Pro: AI transcription excellent
- Pro: Modern interface
- Pro: Good integrations
- Pro: Competitive pricing
Weaknesses
- Con: No free tier
- Con: Call quality varies
- Con: Limited international
Key features
Microsoft Teams Phone
Cloud calling in Microsoft Teams
It's best for existing Microsoft 365 users seeking integrated communication.
Watch out
Overage fees for exceeding minute bundles
Strengths
- Pro: Native Teams integration eliminates separate phone infrastructure
- Pro: Flexible PSTN options: Calling Plans, Operator Connect, or Direct Routing
- Pro: AI features like real-time summarization reduce manual note-taking
- Pro: Industry-leading uptime guarantee backed by financial SLA
- Pro: Scales from small teams to enterprise with single admin console
Weaknesses
- Con: Requires a separate Microsoft Teams license on top of phone pricing
- Con: Domestic minute caps may not suit high-volume call centers
- Con: Calling plan availability varies by country and region
- Con: Complex licensing tiers can confuse procurement teams
Key features
Plans and prices: Dialpad vs Microsoft Teams Phone
| Plans | Dialpad | Microsoft Teams Phone |
|---|---|---|
| Plans and prices | Dialpad
| Microsoft Teams Phone No plan prices on file |
| Source | Dialpad dialpad.com/pricing read Nov 14, 2026 | Microsoft Teams Phone microsoft.com/en-us/microsoft-teams/microsoft-t… read Oct 5, 2026 |
Prices as read on each vendor's own pricing page on the date shown. Each tool's plans are listed on their own: the lists are not matched line by line. Details on Dialpad pricing and Microsoft Teams Phone pricing.
Key Takeaways
Dialpad
- Has a free plan
What the data shows
On the data below, Dialpad leads on a free plan. We do not name an overall winner for this pair.
- Only Dialpad has a published user rating (4.2/5 from 7,931 reviews); Microsoft Teams Phone has none we can show.
- Dialpad starts at $15/mo per user; Microsoft Teams Phone has no public paid plan price on file.
- Only Dialpad has a free plan.
Criteria: user rating (only above 20 reviews on both sides, gap of 0.2 or more), entry price (only on the same unit and commitment term), free plan. How we rate
Frequently Asked Questions
How do Dialpad and Microsoft Teams Phone compare in 2026?
On the data below, Dialpad leads on a free plan. We do not name an overall winner for this pair. Only Dialpad has a published user rating (4.2/5 from 7,931 reviews); Microsoft Teams Phone has none we can show. Dialpad starts at $15/mo per user; Microsoft Teams Phone has no public paid plan price on file. Only Dialpad has a free plan.
What are Dialpad and Microsoft Teams Phone used for?
Dialpad: AI-powered Contact Center and Unified Communications platform for customer service and sales. Microsoft Teams Phone: Cloud calling in Microsoft Teams.
What does Dialpad cost vs Microsoft Teams Phone?
Dialpad's cheapest paid plan is Standard at $15/mo per user; it also has a free plan. Microsoft Teams Phone has no public paid-plan price on file. Prices read on the vendors' pricing pages, latest check Nov 14, 2026.
What's the main difference between Dialpad and Microsoft Teams Phone?
Dialpad's main strength: AI transcription excellent. Microsoft Teams Phone's main strength: native Teams integration eliminates separate phone infrastructure.
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