Dialpad vs Microsoft Teams Phone: Which is Better in 2026?
Choosing between Dialpad and Microsoft Teams Phone comes down to understanding what each tool does best. This comparison breaks down the key differences so you can make an informed decision based on your specific needs, not marketing claims.
Bottom line: Dialpad is our overall pick for communication workflows. Pick Microsoft Teams Phone if you need its specific feature set.
Short on time? Here's the quick answer
We've tested both tools. Here's who should pick what:
Dialpad
AI-powered Contact Center and Unified Communications platform for customer service and sales.
Best for you if:
- • You want to try before committing
- • AI-powered business communications
- • Voice, video, and messaging
Microsoft Teams Phone
Cloud calling in Microsoft Teams
Best for you if:
- • Cloud PBX replacement built into Microsoft Teams with AI call intelligence
- • Plans from $10/user/mo (phone system only) to $34/user/mo (international calling)
| At a Glance |  Dialpad |  Microsoft Teams Phone |
|---|---|---|
Starts at | FreeFree tier available | Custom |
Best For | Communication | Communication |
Rating | 4.3/5 | 4.4/5 |
Free plan | Yes | No |
Choose Dialpad or Microsoft Teams Phone?
Choose Dialpad if
AI-powered Contact Center and Unified Communications platform for customer service and sales.
- AI transcription excellent
- Modern interface
- Good integrations
- You want a free tier before you commit
Choose Microsoft Teams Phone if
Cloud calling in Microsoft Teams
- Native Teams integration eliminates separate phone infrastructure
- Flexible PSTN options: Calling Plans, Operator Connect, or Direct Routing
- AI features like real-time summarization reduce manual note-taking
| Feature | Dialpad | Microsoft Teams Phone |
|---|---|---|
| Pricing Model | Freemium | Paid |
| User Rating | ★4.3/5 4,938 reviews | ★4.4/5 27,576 reviews |
| Categories | CommunicationCustomer Support | CommunicationProductivity |
In-Depth Analysis
Dialpad
AI-powered Contact Center and Unified Communications platform for customer service and sales.
Strengths
- +AI transcription excellent
- +Modern interface
- +Good integrations
- +Competitive pricing
Weaknesses
- -No free tier
- -Call quality varies
- -Limited international
Key features
Value 70/100. Dialpad offers solid VoIP with AI features at competitive pricing.
Watch out: SMS overage charges
Microsoft Teams Phone
Cloud calling in Microsoft Teams
Strengths
- +Native Teams integration eliminates separate phone infrastructure
- +Flexible PSTN options: Calling Plans, Operator Connect, or Direct Routing
- +AI features like real-time summarization reduce manual note-taking
- +Industry-leading uptime guarantee backed by financial SLA
- +Scales from small teams to enterprise with single admin console
Weaknesses
- -Requires a separate Microsoft Teams license on top of phone pricing
- -Domestic minute caps may not suit high-volume call centers
- -Calling plan availability varies by country and region
- -Complex licensing tiers can confuse procurement teams
Key features
Value 65/100. Microsoft Teams Phone offers a range of options, but the base 'Teams Phone Standard' at $10/user/mo is expensive given it requires a separate PSTN connection.
Watch out: PSTN connection required for 'Teams Phone Standard'
Pricing: Dialpad vs Microsoft Teams Phone
| Plan | Dialpad | Microsoft Teams Phone |
|---|---|---|
| Tier 1 | $15 month per user Standard | N/A |
| Tier 2 | $25 month per user Pro | N/A |
| Tier 3 | Custom Enterprise | N/A |
Pricing verified from each vendor's public pricing page. Compare in detail on Dialpad pricing and Microsoft Teams Phone pricing.
Who Should Use What?
On a budget?
Dialpad has a free tier. Microsoft Teams Phone is paid only.
Go with: Dialpad
Want the highest-rated option?
Dialpad: 4.3/5 (4,938 reviews). Microsoft Teams Phone: 4.4/5 (27,576 reviews).
Go with: Microsoft Teams Phone
Value user reviews?
Dialpad: 4,938 reviews (4.3/5). Microsoft Teams Phone: 27,576 reviews (4.4/5).
Go with: Microsoft Teams Phone
3 Questions to Help You Decide
What's your budget?
Dialpad is freemium. Microsoft Teams Phone is paid. Dialpad lets you start free.
What's your use case?
Both are communication tools. Compare their specific features to decide.
How important are ratings?
Microsoft Teams Phone is rated higher: 4.4/5 vs 4.3/5.
Key Takeaways
Dialpad
- Free tier available
- Our pick for this comparison
Microsoft Teams Phone
- Higher user rating: 4.4/5 vs 4.3/5
- Larger review base (27,576 reviews)
The Bottom Line
Dialpad is our pick.
Frequently Asked Questions
Is Dialpad or Microsoft Teams Phone better?
Dialpad is rated in our evaluation. Dialpad is freemium and Microsoft Teams Phone is paid.
What are Dialpad and Microsoft Teams Phone used for?
Dialpad: AI-powered Contact Center and Unified Communications platform for customer service and sales.. Microsoft Teams Phone: Cloud calling in Microsoft Teams.
What does Dialpad cost vs Microsoft Teams Phone?
Dialpad is freemium (free tier + paid plans). Microsoft Teams Phone is a paid tool. Visit their websites for detailed pricing.