TL;DR - Vonage Business
- Cloud-based UCaaS platform with VoIP calling, video conferencing, messaging, and SMS
- 40+ built-in features with Salesforce, Teams, and Slack integrations
- Plans start at $13.99/line/mo with 30% discount promotion through March 2026
Pricing: Paid only
Best for: Enterprises & pros
4.0/5 across review platforms
What is Vonage Business?
Vonage Business Communications (VBC) is a cloud-based unified communications platform that delivers VoIP phone service, video conferencing, team messaging, and SMS from a single system. The platform includes over 40 built-in features including call routing, auto-attendant, call recording with AI transcription, voicemail-to-email, and Never Miss a Call mobility tools. VBC integrates with Salesforce, Microsoft Teams, Slack, HubSpot, and other CRM and productivity tools through its App Center. Available on desktop, mobile, and desk phones, Vonage serves small businesses through large enterprises with plans starting at $13.99 per line per month. Now part of Ericsson.
Pros & Cons
Pros
- Comprehensive UCaaS suite with phone, video, messaging, and SMS
- 40+ built-in features reduce need for add-ons
- Strong CRM integrations especially Salesforce
- Desktop and mobile apps provide true work-from-anywhere flexibility
- Established provider with reliable uptime and support
Cons
- Base pricing can reach $40+/line after mandatory fees and add-ons
- Call recording and advanced routing require higher-tier plans
- Contract-based pricing with annual commitment for best rates
- User interface feels dated compared to newer UCaaS competitors
- Some essential features like call queuing are paid add-ons
Ratings Across the Web
4(1,274 reviews)
Ratings aggregated from independent review platforms. Learn more
Key Features
VoIP business phone system with 40+ featuresVideo conferencing with whiteboarding and collaborationTeam messaging and SMS/MMSCall recording with AI transcriptionAuto-attendant and call routingNever Miss a Call mobility (forwarding, simultaneous ring, follow me)Salesforce, Microsoft Teams, Slack integrationsDesktop, mobile, and desk phone appsVoicemail-to-email and visual voicemailApp Center with 20+ third-party integrations
Pricing Plans
Pricing checked Jul 29, 2026
Mobile
$13.99/line/mo (annual)
- Unlimited domestic calling
- Mobile and desktop apps
- SMS and MMS
- Team messaging
- Vonage App Center
Premium
$20.99/line/mo (annual)
- Everything in Mobile
- Unlimited video meetings up to 200 participants
- Multi-level auto-attendant
- CRM integrations (Salesforce, HubSpot, Zoho)
- IP desk phone support
Advanced
$27.99/line/mo (annual)
- Everything in Premium
- On-demand call recording (15 hours)
- Call group setup
- Visual voicemail
- White-glove setup
Reviews
4.0/5
Across 1,274 verified user reviews on g2, capterra, sourceforge
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Vonage Business FAQ
How does Vonage Business support remote work environments?
Vonage Business Communications (VBC) provides desktop and mobile applications, enabling users to access VoIP phone service, video conferencing, team messaging, and SMS from anywhere. This flexibility ensures that teams can communicate and collaborate regardless of their physical location.
Which teams benefit most from Vonage Business?
Teams that require a comprehensive unified communications solution for voice, video, messaging, and SMS will find Vonage Business particularly useful. Its extensive integration capabilities with CRM and productivity tools also make it suitable for sales, customer service, and other client-facing departments.
How is Vonage Business priced?
Vonage Business is a paid product with plans starting at a per-line per-month rate. While there isn't a permanently free tier, the best rates are typically available with an annual commitment.
Can Vonage Business integrate with existing business software?
Yes, Vonage Business offers integrations with various CRM and productivity tools through its App Center. Notable integrations include Salesforce, Microsoft Teams, Slack, and HubSpot.
What kind of limitations should potential users be aware of with Vonage Business?
Potential users should note that base pricing can increase with mandatory fees and add-ons, and some essential features like call recording and advanced routing are reserved for higher-tier plans. Additionally, the user interface may appear dated compared to some newer unified communications platforms.
How does Vonage Business compare to Zoom Phone?
Vonage Business offers a comprehensive unified communications suite that includes VoIP, video, messaging, and SMS, along with over 40 built-in features. While Zoom Phone focuses primarily on voice and meeting solutions, VBC aims to provide a broader all-in-one communication platform.
Does Vonage Business include transcription services?
Yes, Vonage Business Communications includes call recording with AI transcription as one of its over 40 built-in features. This allows users to review and analyze conversations efficiently.
Source: vonage.com