TL;DR - Vonage Business
- Cloud-based UCaaS platform with VoIP calling, video conferencing, messaging, and SMS
- 40+ built-in features with Salesforce, Teams, and Slack integrations
- Plans start at $13.99/line/mo with 30% discount promotion through March 2026
Pricing: Paid only
Best for: Enterprises & pros
4.0/5 across review platforms
Pros & Cons
Pros
- Comprehensive UCaaS suite with phone, video, messaging, and SMS
- 40+ built-in features reduce need for add-ons
- Strong CRM integrations especially Salesforce
- Desktop and mobile apps provide true work-from-anywhere flexibility
- Established provider with reliable uptime and support
Cons
- Base pricing can reach $40+/line after mandatory fees and add-ons
- Call recording and advanced routing require higher-tier plans
- Contract-based pricing with annual commitment for best rates
- User interface feels dated compared to newer UCaaS competitors
- Some essential features like call queuing are paid add-ons
Ratings Across the Web
4(1,274 reviews)
Ratings aggregated from independent review platforms. Learn more
Key Features
VoIP business phone system with 40+ featuresVideo conferencing with whiteboarding and collaborationTeam messaging and SMS/MMSCall recording with AI transcriptionAuto-attendant and call routingNever Miss a Call mobility (forwarding, simultaneous ring, follow me)Salesforce, Microsoft Teams, Slack integrationsDesktop, mobile, and desk phone appsVoicemail-to-email and visual voicemailApp Center with 20+ third-party integrations
Pricing Plans
Mobile
$13.99/line/mo (annual)
- Unlimited domestic calling
- Mobile and desktop apps
- SMS and MMS
- Team messaging
- Vonage App Center
Premium
$20.99/line/mo (annual)
- Everything in Mobile
- Unlimited video meetings up to 200 participants
- Multi-level auto-attendant
- CRM integrations (Salesforce, HubSpot, Zoho)
- IP desk phone support
Advanced
$27.99/line/mo (annual)
- Everything in Premium
- On-demand call recording (15 hours)
- Call group setup
- Visual voicemail
- White-glove setup
What is Vonage Business?
Vonage Business Communications (VBC) is a cloud-based unified communications platform that delivers VoIP phone service, video conferencing, team messaging, and SMS from a single system. The platform includes over 40 built-in features including call routing, auto-attendant, call recording with AI transcription, voicemail-to-email, and Never Miss a Call mobility tools. VBC integrates with Salesforce, Microsoft Teams, Slack, HubSpot, and other CRM and productivity tools through its App Center. Available on desktop, mobile, and desk phones, Vonage serves small businesses through large enterprises with plans starting at $13.99 per line per month. Now part of Ericsson.
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Vonage Business FAQ
How much does Vonage Business cost?
Vonage Business Communications starts at $13.99 per line per month on the Mobile plan with annual billing. The Premium plan is $20.99/line/mo and the Advanced plan is $27.99/line/mo. Month-to-month pricing is higher ($19.99, $29.99, $39.99 respectively). Note that additional fees and add-ons can increase the total cost.
Does Vonage integrate with Salesforce?
Yes. Vonage offers native Salesforce integration on the Premium and Advanced plans. It also integrates with Microsoft Teams, Slack, HubSpot, Zoho, and other tools through the Vonage App Center with 20+ third-party integrations.
Is Vonage suitable for small businesses?
Yes. Vonage's Mobile plan starting at $13.99/line is designed for small businesses. It includes unlimited domestic calling, mobile and desktop apps, and team messaging. However, small businesses should factor in potential add-on costs for features like call recording and advanced routing.
Does Vonage offer video conferencing?
Yes. Video conferencing is included in the Premium and Advanced plans with support for up to 200 participants. Features include screen sharing, whiteboarding, chat, and meeting recording.
Who owns Vonage?
Vonage was acquired by Ericsson in 2022 for approximately $6.2 billion. It continues to operate as a business communications platform under the Vonage brand within the Ericsson portfolio.
Source: vonage.com