Reviews onG2CapterraSourceForge
3522 reviews trackedThe Bottom Line
Entry price
Paid plans only
Biggest pro
All-in-one platform eliminates multiple tool subscriptions
Biggest con
Power Suite CX jumps to $75/user/mo which adds up fast
TL;DR - Nextiva
- Unified communications platform combining phone, video, SMS, chat, and AI agents
- XBert AI handles calls and messages 24/7 with sentiment analysis
- Plans from $15/user/mo (Core) to $75/user/mo (Power Suite CX)
Pricing: Paid only
Best for: Enterprises & pros
4.3/5 across review platforms
What is Nextiva?
Nextiva is a unified customer experience platform that combines business phone, video conferencing, SMS, live chat, email, and social media management into a single system. Its AI engine, XBert, acts as a virtual employee handling calls, texts, and chats around the clock with sentiment analysis and real-time agent assistance. Serving over 1 million users including Taco Bell, Amazon, and UPS, Nextiva offers solutions ranging from small business VoIP at $15/user/mo to full enterprise contact center suites with omnichannel routing, workforce management, and customer journey orchestration.
Available on: Web, iOS, Android
Pros & Cons
Pros
- All-in-one platform eliminates multiple tool subscriptions
- AI automation handles routine inquiries without human agents
- Competitive entry price at $15/user/mo
- Strong uptime and reliability with enterprise-grade infrastructure
- Excellent customer ratings (4.5/5 on G2, 4.8/5 on Trustpilot)
- Scales from small business to large enterprise
Cons
- Power Suite CX jumps to $75/user/mo which adds up fast
- Enterprise contact center pricing requires sales consultation
- Advanced AI features are add-ons, not included in base plans
- Complex feature set has a steep learning curve
- Annual billing required for best pricing
Ratings Across the Web
4.3(3,522 reviews)
Ratings aggregated from independent review platforms. Learn more
Preview
Key Features
Unified business phone, SMS, video, and chatXBert AI virtual agent for 24/7 customer handlingAI receptionist with appointment schedulingOmnichannel contact center with skills-based routingReal-time call transcription and sentiment analysisCRM integrations (Salesforce, HubSpot, Zendesk)Customer journey tracking and analyticsWorkforce management and agent schedulingCall recording, voicemail-to-email, and auto-attendantMobile and desktop apps for remote work
Pricing
Paid
Nextiva offers paid plans. Visit their website for current pricing details.
Reviews
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4.3/5
Across 3,522 verified user reviews on G2, SourceForge, Capterra
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Nextiva FAQ
How does Nextiva streamline customer support operations?
Nextiva unifies business phone, video conferencing, SMS, live chat, email, and social media management into a single platform. Its AI engine, XBert, further automates routine inquiries and provides real-time assistance to agents, enhancing overall customer experience.
What kind of user benefits most from Nextiva's platform?
Nextiva is designed for businesses of all sizes, from small businesses needing basic VoIP to large enterprises requiring full contact center suites. It particularly benefits organizations looking to consolidate multiple communication and customer service tools into one system.
How does Nextiva compare to RingCentral for unified communications?
Nextiva offers an all-in-one platform that combines business phone, video, SMS, live chat, email, and social media management, similar to RingCentral. Nextiva also features an AI engine, XBert, for automated customer interactions and agent assistance, which helps handle routine inquiries.
What are the primary trade-offs when considering Nextiva?
While Nextiva offers a competitive entry price, its advanced AI features are add-ons and not included in base plans. Additionally, the platform's comprehensive feature set can lead to a steep learning curve for new users.
How is Nextiva priced for businesses?
Nextiva is a paid product with no permanently free tier, offering solutions from small business VoIP starting at $15 per user per month. Enterprise contact center pricing requires a sales consultation, and annual billing is necessary to access the best pricing.
Can Nextiva's AI handle customer interactions autonomously?
Yes, Nextiva's AI engine, XBert, acts as a virtual employee capable of handling calls, texts, and chats around the clock. It uses sentiment analysis and provides real-time assistance to human agents, automating many routine customer inquiries.
Which communication channels does Nextiva integrate into its platform?
Nextiva integrates a wide range of communication channels, including business phone, video conferencing, SMS, live chat, email, and social media management. This allows businesses to manage all customer interactions from a single unified system.
Source: nextiva.com