TL;DR - Nextiva
- Unified communications platform combining phone, video, SMS, chat, and AI agents
- XBert AI handles calls and messages 24/7 with sentiment analysis
- Plans from $15/user/mo (Core) to $75/user/mo (Power Suite CX)
Pricing: Paid only
Best for: Enterprises & pros
4.3/5 across review platforms
Pros & Cons
Pros
- All-in-one platform eliminates multiple tool subscriptions
- AI automation handles routine inquiries without human agents
- Competitive entry price at $15/user/mo
- Strong uptime and reliability with enterprise-grade infrastructure
- Excellent customer ratings (4.5/5 on G2, 4.8/5 on Trustpilot)
- Scales from small business to large enterprise
Cons
- Power Suite CX jumps to $75/user/mo which adds up fast
- Enterprise contact center pricing requires sales consultation
- Advanced AI features are add-ons, not included in base plans
- Complex feature set has a steep learning curve
- Annual billing required for best pricing
Ratings Across the Web
4.3(3,522 reviews)
Ratings aggregated from independent review platforms. Learn more
Preview
Key Features
Unified business phone, SMS, video, and chatXBert AI virtual agent for 24/7 customer handlingAI receptionist with appointment schedulingOmnichannel contact center with skills-based routingReal-time call transcription and sentiment analysisCRM integrations (Salesforce, HubSpot, Zendesk)Customer journey tracking and analyticsWorkforce management and agent schedulingCall recording, voicemail-to-email, and auto-attendantMobile and desktop apps for remote work
Pricing
Paid
Nextiva offers paid plans. Visit their website for current pricing details.
About Nextiva
By Toolradar Team·
Nextiva is a unified customer experience platform that combines business phone, video conferencing, SMS, live chat, email, and social media management into a single system. Its AI engine, XBert, acts as a virtual employee handling calls, texts, and chats around the clock with sentiment analysis and real-time agent assistance. Serving over 1 million users including Taco Bell, Amazon, and UPS, Nextiva offers solutions ranging from small business VoIP at $15/user/mo to full enterprise contact center suites with omnichannel routing, workforce management, and customer journey orchestration.
Reviews
No reviews yet. Be the first to review Nextiva!
Best Nextiva Alternatives
Top alternatives based on features, pricing, and user needs.
Explore More
Nextiva FAQ
What is XBert AI and what can it do?
XBert is Nextiva's AI-powered virtual agent that handles customer conversations across phone, text, chat, and email. It can schedule appointments, answer FAQs, route calls to the right department, and provide real-time assistance to human agents. It is available as an add-on to any plan.
Can Nextiva replace my existing phone system?
Yes. Nextiva provides a complete business phone system with VoIP calling, auto-attendant, voicemail-to-email, call recording, and number porting. You can keep your existing business numbers and transition gradually. The system works on desk phones, mobile apps, and desktop software.
How does Nextiva's pricing compare to separate tools?
Nextiva bundles phone, video, SMS, chat, and contact center features into unified plans starting at $15/user/mo. Buying these capabilities separately from different vendors typically costs $50-100+/user/mo. The trade-off is that advanced features like AI and contact center routing require higher-tier plans.
Does Nextiva integrate with CRM platforms?
Yes. Nextiva integrates with Salesforce, HubSpot, Zendesk, Microsoft Teams, and other popular business tools. Customer data syncs automatically, so agents see full interaction history and context during conversations. CRM integrations are available on Engage and Power Suite plans.
Is Nextiva suitable for remote teams?
Yes. Nextiva provides mobile apps for iOS and Android, desktop apps for Windows and Mac, and browser-based access. Team members can make and receive business calls, join video meetings, and manage customer conversations from anywhere with an internet connection.
What kind of analytics does Nextiva provide?
Nextiva offers real-time dashboards showing call volume, wait times, agent performance, and customer satisfaction scores. The Engage plan adds advanced reporting with custom filters, and the Power Suite includes AI-powered sentiment analysis and customer journey mapping across all channels.
Source: nextiva.com