Nextiva
Claim this toolBusiness communication platform
From $23/user/mo, billed monthlyPositions Nextiva holds among the tools of each category it belongs to (Toolradar data, Nov 2026):
- #50 (joint) most-listed alternative in AI Agents, out of 1031 tools in AI Agents. Source: Toolradar data, Nov 2026.
- #29 most-listed alternative in Communication, out of 291 tools in Communication. Source: Toolradar data, Nov 2026.
The Bottom Line
- Price
- From $23/user/mo, billed monthly. Compare plans
Key facts
- Unified communications platform combining phone, video, SMS, chat, and AI agents
- XBert AI handles calls and messages 24/7 with sentiment analysis
- Plans from $15/user/mo (Core) to $75/user/mo (Power Suite CX)
Pros
- All-in-one platform eliminates multiple tool subscriptions
- AI automation handles routine inquiries without human agents
- Competitive entry price at $15/user/mo
- Strong uptime and reliability with enterprise-grade infrastructure
- Excellent customer ratings (4.5/5 on G2, 4.8/5 on Trustpilot)
- Scales from small business to large enterprise
Cons
- Power Suite CX jumps to $75/user/mo which adds up fast
- Enterprise contact center pricing requires sales consultation
- Advanced AI features are add-ons, not included in base plans
- Complex feature set has a steep learning curve
- Annual billing required for best pricing
What is Nextiva?
Available on: Web, iOS, Android
Ratings Across the Web
Nextiva holds an aggregate rating of 4.5 out of 5 from 4,620 reviews across SourceForge, G2 and Capterra, last checked September 17, 2026.
Ratings aggregated from independent review platforms. Learn more
Preview
Key Features
- Unified business phone, SMS, video, and chat
- XBert AI virtual agent for 24/7 customer handling
- AI receptionist with appointment scheduling
- Omnichannel contact center with skills-based routing
- Real-time call transcription and sentiment analysis
- CRM integrations (Salesforce, HubSpot, Zendesk)
- Customer journey tracking and analytics
- Workforce management and agent scheduling
- Call recording, voicemail-to-email, and auto-attendant
- Mobile and desktop apps for remote work
Pricing Plans
Pricing checked Oct 30, 2026. Source: nextiva.com/pricing, read Oct 30, 2026
| Plan | Price | Details |
|---|---|---|
| NEXT Core | $23 / user/mo |
+5 more Show less
|
| NEXT Engage | $50 / user/mo |
+7 more Show less
|
| NEXT Scale | $75 / user/mo |
+5 more Show less
|
| Essential | From $75/agent/mo |
+2 more Show less
|
| Professional | Contact us |
+3 more Show less
|
| Premium | Contact us |
+3 more Show less
|
| XBert AI Employee | $99 / mo |
+2 more Show less
|
Is Nextiva worth the price?
Nextiva's pricing is competitive for its entry-level Core plan at $15/user/mo, offering a solid feature set for small businesses.
The Engage plan at $25/user/mo provides good value for growing teams needing more advanced communication tools. The Power Suite CX at $75/user/mo is on the higher end but justifiable for larger organizations requiring comprehensive contact center capabilities.
Hidden Costs & Gotchas
XBert AI Receptionist is an add-on
Enterprise plans start at $75/agent/mo
How Nextiva's pricing compares
At $23/user/mo, billed monthly, Nextiva is mid-range of its 6 comparable direct competitors ($4 to $30/mo across the set).
Entry paid plan, monthly price, per user, billed monthly. Pricing checked Oct 30, 2026.
Recent pricing updates
Changes we detected on the Nextiva pricing page.
- Prices first read on the vendor page: NEXT Core $23 per user a month; NEXT Engage $50 per user a month; NEXT Scale $75 per user a month; Essential $75 per agent a month; XBert AI Employee $99 a month.
Nextiva by the numbers
Toolradar data: Nextiva's entry paid plan ($23/user/mo, billed monthly) ranks #15 of 42 for price among the Customer Support tools with a verified entry price per user, where the median is $27/user/mo. As of Nov 2026.
- #50 (joint) most-listed alternative in AI Agents, out of 1031 tools in AI Agents. Source: Toolradar data, Nov 2026.
- #29 most-listed alternative in Communication, out of 291 tools in Communication. Source: Toolradar data, Nov 2026.
| Metric | Nextiva | Peer median | Position (1 is best) |
|---|---|---|---|
| Entry paid plan | $23/user/mo, billed monthly | $27/user/mo | #15 of 42 tools priced per user, verified price |
| Free plan | No | 33% have one | n/a |
| Listed as an alternative to | 15 tools | 2 | #30 of 290 (joint) |
| User rating | 4.5/5 (across the web, 4,620 ratings) | 4.5/5 | #68 of 173 (joint) tools with 20+ reviews |
Listed as an alternative to: #30 on 2026-10-16 to #30 on 2026-11-02 (rank among 290 tools, 1 is best).
Each position is counted among the tools that have data for that row, as noted under it. A lower entry price ranks higher; prices are read on vendor pages and compared only with tools priced on the same basis. All Customer Support data · How we compute this. Advertising and placement fees are not inputs to any position.
Cite this: Toolradar, “Nextiva by the numbers”, Nov 2026.
Reviews
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Nextiva FAQ
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How does Nextiva pricing compare with other Customer Support tools?
Source: nextiva.com