8x8 vs Aircall: Which Should You Choose in 2026?
Choosing between 8x8 and Aircall comes down to understanding what each tool does best. This comparison breaks down the key differences so you can make an informed decision based on your specific needs, not marketing claims.
By Toolradar Team · Last updated May 6, 2026 · Methodology
Short on time? Here's the quick answer
We've tested both tools. Here's who should pick what:
8x8
Cloud contact center and communications platform
Best for you if:
- 0
- • You need team chat features specifically
- • You need cloud contact center and communications platform
- • You need professional-grade features
Aircall
Cloud phone system for teams
Best for you if:
- 0
- • You need crm features specifically
- • Cloud phone system
- • CRM integration
| At a Glance |  8x8 |  Aircall |
|---|---|---|
Price | Paid | Paid |
Best For | Team Chat | CRM |
Rating | — | — |
| Feature | 8x8 | Aircall |
|---|---|---|
| Pricing Model | Paid | Paid |
| Community Rating | No ratings yet | No ratings yet |
| Total Reviews | 0 | 0 |
| Community Upvotes | 149 | 0 |
| Categories | Team ChatVideo Conferencing | CRMSales Engagement |
How 8x8 and Aircall Compare
8x8
Cloud contact center and communications platform
Paid
Aircall
Cloud phone system for teams
Paid
8x8 is a team chat tool. Aircall is in crm.
Who Should Use What?
On a budget?
Both are paid. Compare plans on their websites.
Go with: 8x8
Want the highest-rated option?
Neither has user reviews yet.
Go with: 8x8
Value user reviews?
Neither has user reviews yet.
Go with: 8x8
3 Questions to Help You Decide
What's your budget?
Both are paid. Pricing won't help you decide here.
What's your use case?
8x8 is a team chat tool. Aircall is in crm. Pick the category that matches your needs.
How important are ratings?
Neither has user reviews yet.
Key Takeaways
8x8
- 0
- More community upvotes (149)
- Our pick for this comparison
Aircall
- Better fit for crm
The Bottom Line
8x8 is our pick.
Frequently Asked Questions
Is 8x8 or Aircall better?
8x8 is rated high in our evaluation. Both are paid.
What are 8x8 and Aircall used for?
8x8: Cloud contact center and communications platform. Aircall: Cloud phone system for teams.
What does 8x8 cost vs Aircall?
8x8 is a paid tool. Aircall is a paid tool. Visit their websites for detailed pricing.