Managed voice infrastructure for call centers and workflows
From $20/mo (free plan available)Visit WebsiteFreemium Visit Website
Tracked since 2026
The Bottom Line
- Price
- From $20/mo (free plan available). Compare plans
Key facts
- Offers both a fully managed cloud voice platform and a free, self-hosted open-source edition.
- Includes browser dialer, call queues, recording, AI transcription, and a deployable voice bot for automation.
- Supports bring-your-own SIP trunk, unlimited seats, and compliance tools for data privacy.
Pros
- Free and open-source Community Edition with AGPL-3.0 license, allowing full control and customization.
- Bring your own SIP trunk or carrier, enabling flexibility and cost savings on telephony.
- Comprehensive feature set including transcription, analytics, and compliance tools in an integrated platform.
Cons
- Self-hosting requires technical setup and maintenance of a Linux server, which may be a barrier for non-technical teams.
- Cloud plans are paid, and advanced features may only be available in managed tiers.
What is Comcent?
Comcent is a managed voice infrastructure platform built on open-source components, offering browser-based dialers, call queues, recording, AI transcription, and a real-time voice bot. It provides two deployment paths: a fully managed cloud service (Comcent Cloud) where the vendor handles hosting and operations, and a self-hosted Community Edition that runs on any Linux server. The platform is designed for call centers and communication-heavy workflows, enabling teams to make and receive calls directly from browsers, embed a dialer widget into CRM systems, and automate interactions with voice bots. The core feature set includes visual call flowcharts for intuitive routing configuration, diarized transcripts with speaker identification, full-text conversation search, interactive analytics dashboards, and compliance tools for deleting, downloading, or anonymizing call data. Users can bring their own SIP trunk or carrier (e.g., Twilio, Telnyx) and scale to unlimited seats without managing servers. The self-hosted edition is AGPL-3.0 licensed and free, while cloud plans offer additional convenience and management.
Louis Corneloup Source comcent.io ↗
Key Features
- Web Dialer Integration: Make and receive calls directly from the browser or embed the dialer widget into web applications like CRMs.
- Dynamic Call Flowcharts: Visually configure call routing paths with customizable diagrams for efficient call handling.
- Diarized Transcription: Chat-like transcripts with speaker identification for easy reference and analysis.
- Conversation Search: Search conversations using keyword and content filters to quickly locate specific interactions.
- Interactive Call Analytics: Graphical visualizations of call data for performance tracking and insights.
- Compliance Management Tools: Delete, download, or anonymize call data to meet privacy regulations.
- Voice Bot: Create and deploy voice bots to automate tasks, answer FAQs, and enhance customer interactions.
Pricing Plans
Pricing checked Oct 10, 2026
| Plan | Price | Details |
|---|---|---|
| Starter | $20 / month |
+3 more Show less
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| Team | $99 / month |
+4 more Show less
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| Scale | $249 / month |
+4 more Show less
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| Open source | Free |
|
| Enterprise | Contact us |
+3 more Show less
|
Is Comcent worth the price?
Good value
Comcent's pricing is fair and generous, especially with a free open source tier.
The Starter at $20/month for 5 concurrent calls is affordable for small teams, while the Team tier at $99/month with 3,000 AI Insights minutes offers strong value for growing businesses. The Scale tier at $249/month for 50 concurrent calls and 10,000 AI minutes suits larger operations.
Best for cost-conscious teams that want flexible deployment options.
How Comcent's pricing compares
At $20/mo, billing unit not specified, Comcent is mid-range of its 2 comparable direct competitors ($2 to $71/mo across the set).
Entry paid plan, monthly. Pricing checked Oct 10, 2026.
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Comcent FAQ
What are the differences between Comcent Cloud and the self-hosted Community Edition?
Comcent Cloud is a fully managed service where Comcent hosts and runs the infrastructure for you, while the Community Edition is open-source and self-hosted on your own Linux server. The Community Edition is free but requires setup and maintenance; Cloud plans offer convenience and additional support.
Can I integrate the web dialer into my existing CRM or web application?
Yes, Comcent provides a web dialer widget that can be embedded into web applications such as CRM systems, allowing you to make and receive calls directly within your existing workflows.
Which SIP trunk providers are supported?
Comcent works with any standard SIP trunk or carrier, with examples like Twilio and Telnyx explicitly mentioned. You can bring your own provider for both cloud and self-hosted deployments.
How does the voice bot functionality work?
The voice bot can be created and deployed within Comcent to automate tasks, answer frequently asked questions, and handle customer interactions in real time. It is part of the platform's AI capabilities.
What compliance features are available for managing call data?
Comcent includes tools to delete, download, or anonymize call data, helping organizations meet privacy regulations. These features are designed for data governance and compliance management.
Can I self-host Comcent on any Linux server?
Yes, the Community Edition can be self-hosted on any Linux host with a public IP and a DNS record. The installation process is scripted and typically takes about 30 seconds.
Does Comcent support call recording and transcription?
Yes, Comcent includes call recording and diarized transcription with speaker identification, providing chat-like transcripts for analysis and record-keeping.
Is there a limit on the number of seats or users?
Comcent allows unlimited seats, so you can scale your team without per-user restrictions, regardless of whether you use the cloud or self-hosted edition.
Source: comcent.io