8x8 Contact Center

Name: 8x8 Contact Center
Brand: 8x8
Rating: 3.6 (933 reviews)

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Cloud contact center with UCaaS

Paid plans only

Paid Customer Support Call Center AI & Automation Communication

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3.6 (933 across the web)

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Reviews on G2 Capterra Trustpilot

933 reviews tracked

The Bottom Line

Updated Sep 30, 2026

Price: Paid plans only. Compare plans

Key facts

Cloud contact center with omnichannel routing, AI self-service, and unified communications in one platform
Industry-first 99.999% uptime SLA with global reach across 100+ countries
UCaaS plans from $15/user/month; contact center plans from ~$85/user/month

Pros

Industry-leading 99.999% financially backed uptime SLA
Unified UCaaS and CCaaS on a single platform
Comprehensive AI-powered analytics and quality management
Global reach with local numbers in 100+ countries
Strong integration ecosystem with major CRM and helpdesk tools

Cons

Contact center pricing is quote-based and not transparent
Multi-year contracts often required for best pricing
Advanced features like WFM and speech analytics are add-on modules
Interface can feel complex for smaller teams
Onboarding and setup can take weeks for full deployment

What is 8x8 Contact Center?

8x8 Contact Center is a cloud-based omnichannel contact center platform that combines voice, chat, email, SMS, and social media routing with unified communications. It provides AI-powered self-service IVR, skills-based routing, workforce management, quality monitoring, and speech analytics on a single platform. Backed by a 99.999% uptime SLA, 8x8 serves businesses from mid-market to enterprise that need to unify their customer experience and internal communications without managing separate UCaaS and CCaaS systems.

Data compiled by Toolradar Pricing checked Sep 30, 2026 · How we evaluate

Source 8x8.com

Ratings Across the Web

3.6 (933 reviews)

8x8 Contact Center holds an aggregate rating of 3.6 out of 5 from 933 reviews across G2, Capterra and Trustpilot, last checked September 17, 2026.

Trustpilot 625 reviews

2.8/5

Ratings aggregated from independent review platforms. Learn more

Key Features

Omnichannel routing for voice, chat, email, SMS, and social media
AI-powered intelligent IVR and virtual agent
Skills-based and queue-based call routing
Workforce management and agent scheduling
Quality management with call recording and scoring
Speech and text analytics with sentiment detection
Real-time and historical reporting dashboards
CRM integrations with Salesforce, Zendesk, and Microsoft Dynamics
Unified communications with video meetings and team messaging
Supervisor workspace with live monitoring and coaching tools

Pricing

Paid

8x8 Contact Center offers paid plans. Visit their website for current pricing details.

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Is 8x8 Contact Center worth the price?

Good value

It's best for mid-sized to large enterprises requiring integrated communications and advanced contact center capabilities.

Hidden Costs & Gotchas

Workforce Management is an add-on for Contact Center.

Speech Analytics is an add-on for Contact Center.

Express plan limited to 5 users max.

Full 8x8 Contact Center pricing: every plan, hidden costs and alternatives

8x8 Contact Center by the numbers

8x8 Contact Center compared with 56 Call Center tools on Toolradar, as of Nov 2026
Metric	8x8 Contact Center	Peer median	Position (1 is best)
Free plan	No	14% have one	n/a
Listed as an alternative to	9 tools	3	#9 of 56 (joint)
User rating	3.6/5 (across the web, 933 ratings)	4.3/5	#28 of 29 tools with 20+ reviews

Listed as an alternative to: #10 on 2026-10-16 to #9 on 2026-11-02 (rank among 56 tools, 1 is best).

Each position is counted among the tools that have data for that row, as noted under it. All Call Center data · How we compute this. Advertising and placement fees are not inputs to any position.

Cite this: Toolradar, “8x8 Contact Center by the numbers”, Nov 2026.

Reviews

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3.6/5

Across 933 verified user reviews on Trustpilot, G2, Capterra

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Best 8x8 Contact Center Alternatives

Top alternatives based on features, pricing, and user needs.

View full list →

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Genesys Cloud Paid

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Five9 Paid

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Amazon Connect Paid

Omnichannel cloud contact center powered by AI

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RingCentral Contact Center Paid

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Vonage Contact Center Paid

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Still deciding?

Most buyers shortlist 2 or 3 tools before committing. Pull a side-by-side comparison or browse the full alternatives shortlist below.

All 8x8 Contact Center alternatives 8+ tools ranked, pricing + verdict per pick 8x8 Contact Center vs Dialpad Head-to-head: features, pricing, who wins 8x8 Contact Center vs Talkdesk Head-to-head: features, pricing, who wins 8x8 Contact Center vs NICE CXone Head-to-head: features, pricing, who wins

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8x8 Contact Center FAQ

How does 8x8 Contact Center unify customer and internal communications?

8x8 Contact Center combines voice, chat, email, SMS, and social media routing with unified communications (UCaaS) on a single platform. This integration allows businesses to manage both customer interactions and internal team communications without needing separate systems.

What kind of user benefits most from 8x8 Contact Center?

Businesses from mid-market to enterprise that need to consolidate their customer experience and internal communications on one platform are best suited for 8x8 Contact Center. It is designed for organizations seeking to streamline operations with a unified UCaaS and CCaaS solution.

How is 8x8 Contact Center priced?

8x8 Contact Center is a paid product without a permanently free tier. Pricing is quote-based, and obtaining the best rates often involves multi-year contracts.

Which teams would use 8x8 Contact Center for customer support?

Customer support teams would use 8x8 Contact Center to manage omnichannel interactions, including voice, chat, email, SMS, and social media. The platform provides tools like AI-powered self-service IVR and skills-based routing to efficiently handle customer inquiries.

Can 8x8 Contact Center integrate with existing business tools?

Yes, 8x8 Contact Center offers a strong integration ecosystem. It connects with major CRM and helpdesk tools to provide a comprehensive solution for businesses.

How does 8x8 Contact Center compare to Genesys Cloud?

Unlike Genesys Cloud, 8x8 Contact Center uniquely unifies both contact center (CCaaS) and unified communications (UCaaS) capabilities on a single platform. It also offers a financially backed 99.999% uptime SLA, which is industry-leading.

What are the trade-offs when implementing 8x8 Contact Center?

Implementing 8x8 Contact Center can involve a complex interface, especially for smaller teams, and full deployment might take several weeks for onboarding and setup. Additionally, advanced features like workforce management and speech analytics are available as add-on modules.

Source: 8x8.com

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