What is 8x8 Contact Center?
8x8 Contact Center is a crm tool. 8x8 Contact Center is a cloud-based omnichannel contact center platform that combines voice, chat, email, SMS, and social media routing with unified communications. It provides AI-powered self-service IVR, skills-based routing, workforce management, quality monitoring, and speech analytics on a single platform. Backed by a 99. 8x8 Contact Center is paid-only, with most plans including a trial period. Buyers most often compare 8x8 Contact Center against Dialpad, RingCentral Contact Center, Talkdesk.
TL;DR - 8x8 Contact Center
- Cloud contact center with omnichannel routing, AI self-service, and unified communications in one platform
- Industry-first 99.999% uptime SLA with global reach across 100+ countries
- UCaaS plans from $15/user/month; contact center plans from ~$85/user/month
Pricing: Paid only
Best for: Enterprises & pros
4.2/5 across review platforms
Pros & Cons
Pros
- Industry-leading 99.999% financially backed uptime SLA
- Unified UCaaS and CCaaS on a single platform
- Comprehensive AI-powered analytics and quality management
- Global reach with local numbers in 100+ countries
- Strong integration ecosystem with major CRM and helpdesk tools
Cons
- Contact center pricing is quote-based and not transparent
- Multi-year contracts often required for best pricing
- Advanced features like WFM and speech analytics are add-on modules
- Interface can feel complex for smaller teams
- Onboarding and setup can take weeks for full deployment
Ratings Across the Web
4.2(284 reviews)
Ratings aggregated from independent review platforms. Learn more
Key Features
Omnichannel routing for voice, chat, email, SMS, and social mediaAI-powered intelligent IVR and virtual agentSkills-based and queue-based call routingWorkforce management and agent schedulingQuality management with call recording and scoringSpeech and text analytics with sentiment detectionReal-time and historical reporting dashboardsCRM integrations with Salesforce, Zendesk, and Microsoft DynamicsUnified communications with video meetings and team messagingSupervisor workspace with live monitoring and coaching tools
Pricing
Paid
8x8 Contact Center offers paid plans. Visit their website for current pricing details.
About 8x8 Contact Center
By Toolradar Team·
8x8 Contact Center is a cloud-based omnichannel contact center platform that combines voice, chat, email, SMS, and social media routing with unified communications. It provides AI-powered self-service IVR, skills-based routing, workforce management, quality monitoring, and speech analytics on a single platform. Backed by a 99.999% uptime SLA, 8x8 serves businesses from mid-market to enterprise that need to unify their customer experience and internal communications without managing separate UCaaS and CCaaS systems.
How we evaluate tools →Source: 8x8.com
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8x8 Contact Center FAQ
What is 8x8 Contact Center?
8x8 Contact Center is a cloud-based omnichannel contact center solution that handles voice, chat, email, SMS, and social media interactions. It combines CCaaS with UCaaS on a single platform, so agents and back-office teams share the same communication tools.
How does 8x8 pricing work?
8x8 offers UCaaS plans (Express, X2, X4) starting at $15/user/month billed annually. Contact center plans start around $85/user/month and are typically quote-based. Multi-year commitments can reduce pricing by 10-25%.
Does 8x8 integrate with CRM systems?
Yes, 8x8 integrates with Salesforce, Zendesk, Microsoft Dynamics, HubSpot, and other major CRM and helpdesk platforms. It also integrates with Microsoft Teams for unified communications.
What is 8x8's uptime guarantee?
8x8 provides an industry-first financially backed 99.999% uptime SLA across both its unified communications and contact center products, which translates to less than 5.3 minutes of downtime per year.
Can small businesses use 8x8 Contact Center?
While 8x8 offers basic UCaaS plans suitable for small teams, the full contact center product is designed for mid-market and enterprise organizations. Small businesses may find the Express or X2 UCaaS plans more appropriate for their needs.
Source: 8x8.com