Alternatives
Best 8x8 Contact Center alternatives in 2026
Data compiled by Toolradar Updated How we rate
Cite this list: Toolradar, best 8x8 Contact Center alternatives 2026, toolradar.com/alternatives/8x8-contact-center
8 direct alternatives to 8x8 Contact Center, compared on pricing, features, and best-for use cases. Pick the right replacement without the marketing fluff.
Quick answer
- Dialpad is the top alternative to 8x8 Contact Center on our list, followed by Talkdesk and NICE CXone.
- None of the 8 alternatives has a free plan.
- Highest rated: Amazon Connect, 4.5 out of 5 from 188 ratings, Sep 2026.
- 8 alternatives
Top 3 alternatives to 8x8 Contact Center
Dialpad
#1 Top pickAI-powered Contact Center and Unified Communications platform for customer service and sales.
Starting price
From $15 /mo
Cheapest paid plan, monthly, as of November 2026
4.2 /5 across G2, Capterra and Trustpilot · 7,931 ratings, Sep 2026
Our take
Best overall
Talkdesk
#2AI-powered cloud contact center
Starting price
From $85 /mo
Cheapest paid plan, monthly, as of November 2026
4.4 /5 across SourceForge, G2 and Capterra · 3,399 ratings, Sep 2026
NICE CXone
#3Cloud contact center with omnichannel, WFO, analytics, and AI
Starting price
From $110 /mo
Cheapest paid plan, monthly, as of November 2026
4.3 /5 across G2 and Capterra · 2,311 ratings, Sep 2026
8x8 Contact Center vs 8 alternatives
| Tool | Starting price (Nov 2026) | Free plan | Rating |
|---|---|---|---|
 | Price: Not published | Free plan: No | 3.6 out of 5, from 933 ratings across G2, Capterra and Trustpilot (933) |
| Price: $15/mo | Free plan: No | 4.2 out of 5, from 7,931 ratings across G2, Capterra and Trustpilot (7,931) |
| Price: $85/mo | Free plan: No | 4.4 out of 5, from 3,399 ratings across SourceForge, G2 and Capterra (3,399) |
| Price: $110/mo | Free plan: No | 4.3 out of 5, from 2,311 ratings across G2 and Capterra (2,311) |
 | Price: $75/mo | Free plan: No | 4.3 out of 5, from 2,308 ratings across TrustRadius, G2 and Capterra (2,308) |
 | Price: $119/mo | Free plan: No | 4.1 out of 5, from 1,109 ratings across G2 and Capterra (1,109) |
 | Price: Not published | Free plan: No | 4.5 out of 5, from 188 ratings across G2 and Capterra (188) |
 | Price: $75/mo | Free plan: No | 4.1 out of 5, from 237 ratings on G2 (237) |
 | Price: Not published | Free plan: No | 4.2 out of 5, from 174 ratings across G2 and Capterra (174) |
Why people consider alternatives to 8x8 Contact Center
8x8 Contact Center is a cloud-based omnichannel contact center platform that combines voice, chat, email, SMS, and social media routing with unified communications.
Here are the real cost and limitation gotchas that push teams to look elsewhere:
- Workforce Management is an add-on for Contact Center.
- Speech Analytics is an add-on for Contact Center.
- Express plan limited to 5 users max.
The 8 alternatives below cover the same core job (customer support) with different trade-offs.
8x8 Contact Center by the numbers
| Metric | 8x8 Contact Center | Peer median | Position (1 is best) |
|---|---|---|---|
| Free plan | No | 14% have one | n/a |
| Listed as an alternative to | 9 tools | 3 | #9 of 57 (joint) |
| User rating | 3.6/5 (across the web, 933 ratings) | 4.3/5 | #28 of 29 tools with 20+ reviews |
Listed as an alternative to: #10 on 2026-10-16 to #9 on 2026-11-03 (rank among 57 tools, 1 is best).
Each position is counted among the tools that have data for that row, as noted under it. All Call Center data · How we compute this. Advertising and placement fees are not inputs to any position.
Cite this: Toolradar, “8x8 Contact Center by the numbers”, Nov 2026.
Customer Support leaderboards from Toolradar data
Toolradar ranks Customer Support tools on one measure at a time, only where at least 8 tools have data. As of Nov 2026.
Lowest entry price, plans with no stated unit
Cheapest standard paid plan per month (annual prices divided by 12), read on vendor pages and compared only with tools priced on the same basis.
Counted among 85 tools with no stated price unit, verified price.
| # | Tool | Entry plan |
|---|---|---|
| 1 | Scout by Fini | $0.69/mo |
| 2 | Kayako | $1/mo |
| 2 | Twilio Flex | $1/mo |
| 4 | Siteground | $2.99/mo, billed monthly |
| 5 | Deskcord.chat | $4/mo, billed monthly |
Lowest entry price, per-user plans
Cheapest standard paid plan per month (annual prices divided by 12), read on vendor pages and compared only with tools priced on the same basis.
Counted among 44 tools priced per user, verified price.
| # | Tool | Entry plan |
|---|---|---|
| 1 | ClaimXperience | $5/user/mo, billed monthly |
| 2 | Easy8 | $6.90/user/mo, billed monthly |
| 3 | Desk365 | $12/user/mo, billed monthly |
| 4 | Klaus | $13/user/mo, billed monthly |
| 5 | EngageBay | $14.99/user/mo, billed monthly |
Lowest entry price, flat team plans
Cheapest standard paid plan per month (annual prices divided by 12), read on vendor pages and compared only with tools priced on the same basis.
Counted among 18 tools priced as a flat team plan, verified price.
| # | Tool | Entry plan |
|---|---|---|
| 1 | Smartsupp | $17/mo flat, billed monthly |
| 2 | Maxdesk | $22/mo flat, billed monthly |
| 3 | Tidio | $24.17/mo flat, billed yearly |
| 4 | Salesmsg | $25/mo flat, billed monthly |
| 4 | reception | $25/mo flat, billed monthly |
A position exists only when at least 8 tools have data for that metric. 171 of 292 Customer Support tools have a verified price; the others publish none we could read (often "contact sales"). Advertising and placement fees are not inputs to any position. Visit counts include visits from every source. How we compute this. Cite this: Toolradar, “Customer Support leaderboards”, Nov 2026. Data licensed CC BY 4.0. All Customer Support statistics.
8 alternatives to 8x8 Contact Center
Ranked by G2 and Capterra ratings, media mentions, and editor review, plus how directly they replace 8x8 Contact Center.
- 1
Dialpad
Free plan Cheaper than 8x8 Contact CenterAI-powered Contact Center and Unified Communications platform for customer service and sales.
4.2 /5 across G2, Capterra and Trustpilot · 7,931 ratings, Sep 2026
From $15/user/mo, billed monthly; free plan available
- 2
Talkdesk
Paid Higher rated by usersAI-powered cloud contact center
4.4 /5 across SourceForge, G2 and Capterra · 3,399 ratings, Sep 2026
From $85/user/mo, billed monthly
- 3
NICE CXone
Paid Higher rated by usersCloud contact center with omnichannel, WFO, analytics, and AI
4.3 /5 across G2 and Capterra · 2,311 ratings, Sep 2026
From $110/user/mo, billed monthly
- 4
Genesys Cloud
Paid Higher rated by usersAll-in-one cloud contact center
4.3 /5 across TrustRadius, G2 and Capterra · 2,308 ratings, Sep 2026
From $75/user/mo, billed monthly
- 5
Five9
Paid Higher rated by usersIntelligent cloud contact center
4.1 /5 across G2 and Capterra · 1,109 ratings, Sep 2026
From $119/mo, billed monthly
- 6
Amazon Connect
Paid Higher rated by usersOmnichannel cloud contact center powered by AI
4.5 /5 across G2 and Capterra · 188 ratings, Sep 2026
Price not published
- 7
RingCentral Contact Center
Paid Higher rated by usersOmnichannel cloud contact center
4.1 /5 on G2 · 237 ratings, Sep 2026
From $75/user/mo, billed monthly
- 8
Vonage Contact Center
Paid Higher rated by usersCloud contact center for Salesforce
4.2 /5 across G2 and Capterra · 174 ratings, Sep 2026
Price not published
Frequently asked questions
What is the best alternative to 8x8 Contact Center?
Based on real-signal scoring (G2 and Capterra ratings, media mentions, and editorial review), the top alternatives to 8x8 Contact Center are Dialpad, Talkdesk, NICE CXone. Each solves the same core job with different trade-offs on pricing, features, and integrations.
Is there a free alternative to 8x8 Contact Center?
There is no fully free alternative in this list. Dialpad is freemium: a permanent free tier plus paid plans (AI-powered Contact Center and Unified Communications platform for customer service and sales).
Why do people look for 8x8 Contact Center alternatives?
Common reasons teams switch away from 8x8 Contact Center: pricing that scales aggressively, missing integrations with the rest of their stack, performance or scale limits, or a specific feature gap in customer support. The alternatives on this page solve the same core problem with different trade-offs.
Side-by-side comparisons
In-depth comparison pages for 8x8 Contact Center versus each alternative.
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